windows explorer error

[Armon Christopherson]

I am running Windows XP Home SP3. When I try to delete a file or directory
from windows explorer it gives me an error and says windows explorer must
close. When I look at the details it says the problem is in the
Kernel32.dll. It also happens when I right click on a file to get the
properties.

 

[Tim Meddick]

Does this happen when you try to delete *any* folder - or does it happen if you try
to delete a specific one?

==

Cheers, Tim Meddick, Peckham, London.

 

[Armon Christopherson]

It happens when trying to delete any folder or file.
Thanks.

 

[Tim Meddick]

Sorry, I should have asked you this before; please post the *exact* error message,
verbatim, when this happens.

Thanks.

==

Cheers, Tim Meddick, Peckham, London.

 

[Armon Christopherson]

The error message I get is: Windows Explorer has encountered a problem and
needs to close. We are sorry for the inconvenience. If I click on more
information I get:
AppName: explorer.exe AppVer: 6.0.2900.5512 ModName: kernel32.dll
ModVer: 5.1.2600.5781 Offset: 0000d00d

 

[Tim Meddick]

I'm not too sure why this happens as I was hoping that you had the problem on trying
to open / delete a specific file / folder.

But (as no-one else has responded), I have a couple of theories and some of the most
basic measures you should take :

Try booting into Safe Mode: (does the same thing happen?)

Try downloading and running MalwareBytes - Anti - Malware - you can download this
from :
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

....but run the full scan - not the quick one.

If your PC was fully updated with Windows Update, you can run MRT.exe by typing it
into the "Run" box - again - run the full scan, not the quick.

Try running : chkdsk /f from a 'Command Prompt' (type cmd.exe into the "Run"
box ). You will receive a message asking you if you want chkdsk to run on next
boot - type [y] then press [enter]


By The Way - Have you installed any new hardware recently?

Have you changed any major Windows settings / installed any new software?


Still, do run MalWareBytes, MRT.exe and "chkdsk /f" at the earliest possible.

(Personally, I believe running chkdsk /f to be one of the most simplest ways of
cleaning up the most errors that can be caused by minor file system errors or data
corruption on the hard-disk)

==

Cheers, Tim Meddick, Peckham, London.

 

[PaulM]

You can try this script FixShell here

http://www.paulsxp.com/forum/viewtopic.php?f=11&t=21

 

[Armon Christopherson]

I have all the critical updates installed. I also run Nortons antivirus full
scan periodicly. I have installed and deleted a few programs lately but this
problem was here before I did that. I have run across this problem on
another forum but no one there knew what to do about it either.

I'm not too sure why this happens as I was hoping that you had the problem on trying
to open / delete a specific file / folder.

But (as no-one else has responded), I have a couple of theories and some of the most
basic measures you should take :

Try booting into Safe Mode: (does the same thing happen?)

Try downloading and running MalwareBytes - Anti - Malware - you can download this
from :
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

....but run the full scan - not the quick one.

If your PC was fully updated with Windows Update, you can run MRT.exe by typing it
into the "Run" box - again - run the full scan, not the quick.

Try running : chkdsk /f from a 'Command Prompt' (type cmd.exe into the "Run"
box ). You will receive a message asking you if you want chkdsk to run on next
boot - type [y] then press [enter]


By The Way - Have you installed any new hardware recently?

Have you changed any major Windows settings / installed any new software?


Still, do run MalWareBytes, MRT.exe and "chkdsk /f" at the earliest possible.

(Personally, I believe running chkdsk /f to be one of the most simplest ways of
cleaning up the most errors that can be caused by minor file system errors or data
corruption on the hard-disk)

==

Cheers, Tim Meddick, Peckham, London.

It happens when trying to delete any folder or file.
Thanks.

 

[Tim Meddick]

By all means run the ShellFix.vbs script quoted by "Paul" in his reply in this
thread.

However, I would still strongly advise running chkdsk /f (and possibly,
MalwareBytes - as it is known to detect / remove threats that other software misses)

==

Cheers, Tim Meddick, Peckham, London.

I have all the critical updates installed. I also run Nortons antivirus full
scan periodicly. I have installed and deleted a few programs lately but this
problem was here before I did that. I have run across this problem on
another forum but no one there knew what to do about it either.

I'm not too sure why this happens as I was hoping that you had the problem on
trying
to open / delete a specific file / folder.

But (as no-one else has responded), I have a couple of theories and some of the
most
basic measures you should take :

Try booting into Safe Mode: (does the same thing happen?)

Try downloading and running MalwareBytes - Anti - Malware - you can download this
from :
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

....but run the full scan - not the quick one.

If your PC was fully updated with Windows Update, you can run MRT.exe by typing it
into the "Run" box - again - run the full scan, not the quick.

Try running : chkdsk /f from a 'Command Prompt' (type cmd.exe into the "Run"
box ). You will receive a message asking you if you want chkdsk to run on next
boot - type [y] then press [enter]


By The Way - Have you installed any new hardware recently?

Have you changed any major Windows settings / installed any new software?


Still, do run MalWareBytes, MRT.exe and "chkdsk /f" at the earliest possible.

(Personally, I believe running chkdsk /f to be one of the most simplest ways of
cleaning up the most errors that can be caused by minor file system errors or data
corruption on the hard-disk)

==

Cheers, Tim Meddick, Peckham, London.

It happens when trying to delete any folder or file.
Thanks.

:

Does this happen when you try to delete *any* folder - or does it happen if you
try
to delete a specific one?

==

Cheers, Tim Meddick, Peckham, London.




message I am running Windows XP Home SP3. When I try to delete a file or directory
from windows explorer it gives me an error and says windows explorer must
close. When I look at the details it says the problem is in the
Kernel32.dll. It also happens when I right click on a file to get the
properties.

 

[Armon Christopherson]

I ran the malware MRT.exe and nothing was infected. I also ran chkdsk /f and
it still has the same problem.

By all means run the ShellFix.vbs script quoted by "Paul" in his reply in this
thread.

However, I would still strongly advise running chkdsk /f (and possibly,
MalwareBytes - as it is known to detect / remove threats that other software misses)

==

Cheers, Tim Meddick, Peckham, London.

I have all the critical updates installed. I also run Nortons antivirus full
scan periodicly. I have installed and deleted a few programs lately but this
problem was here before I did that. I have run across this problem on
another forum but no one there knew what to do about it either.

I'm not too sure why this happens as I was hoping that you had the problem on
trying
to open / delete a specific file / folder.

But (as no-one else has responded), I have a couple of theories and some of the
most
basic measures you should take :

Try booting into Safe Mode: (does the same thing happen?)

Try downloading and running MalwareBytes - Anti - Malware - you can download this
from :
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

....but run the full scan - not the quick one.

If your PC was fully updated with Windows Update, you can run MRT.exe by typing it
into the "Run" box - again - run the full scan, not the quick.

Try running : chkdsk /f from a 'Command Prompt' (type cmd.exe into the "Run"
box ). You will receive a message asking you if you want chkdsk to run on next
boot - type [y] then press [enter]


By The Way - Have you installed any new hardware recently?

Have you changed any major Windows settings / installed any new software?


Still, do run MalWareBytes, MRT.exe and "chkdsk /f" at the earliest possible.

(Personally, I believe running chkdsk /f to be one of the most simplest ways of
cleaning up the most errors that can be caused by minor file system errors or data
corruption on the hard-disk)

==

Cheers, Tim Meddick, Peckham, London.




message It happens when trying to delete any folder or file.
Thanks.

:

Does this happen when you try to delete *any* folder - or does it happen if you
try
to delete a specific one?

==

Cheers, Tim Meddick, Peckham, London.




message I am running Windows XP Home SP3. When I try to delete a file or directory
from windows explorer it gives me an error and says windows explorer must
close. When I look at the details it says the problem is in the
Kernel32.dll. It also happens when I right click on a file to get the
properties.

 

[Armon Christopherson]

I also ran Pauls script. no help. still have the same problem.

I ran the malware MRT.exe and nothing was infected. I also ran chkdsk /f and
it still has the same problem.

By all means run the ShellFix.vbs script quoted by "Paul" in his reply in this
thread.

However, I would still strongly advise running chkdsk /f (and possibly,
MalwareBytes - as it is known to detect / remove threats that other software misses)

==

Cheers, Tim Meddick, Peckham, London.

I have all the critical updates installed. I also run Nortons antivirus full
scan periodicly. I have installed and deleted a few programs lately but this
problem was here before I did that. I have run across this problem on
another forum but no one there knew what to do about it either.

:


I'm not too sure why this happens as I was hoping that you had the problem on
trying
to open / delete a specific file / folder.

But (as no-one else has responded), I have a couple of theories and some of the
most
basic measures you should take :

Try booting into Safe Mode: (does the same thing happen?)

Try downloading and running MalwareBytes - Anti - Malware - you can download this
from :
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

....but run the full scan - not the quick one.

If your PC was fully updated with Windows Update, you can run MRT.exe by typing it
into the "Run" box - again - run the full scan, not the quick.

Try running : chkdsk /f from a 'Command Prompt' (type cmd.exe into the "Run"
box ). You will receive a message asking you if you want chkdsk to run on next
boot - type [y] then press [enter]


By The Way - Have you installed any new hardware recently?

Have you changed any major Windows settings / installed any new software?


Still, do run MalWareBytes, MRT.exe and "chkdsk /f" at the earliest possible.

(Personally, I believe running chkdsk /f to be one of the most simplest ways of
cleaning up the most errors that can be caused by minor file system errors or data
corruption on the hard-disk)

==

Cheers, Tim Meddick, Peckham, London.




message It happens when trying to delete any folder or file.
Thanks.

:

Does this happen when you try to delete *any* folder - or does it happen if you
try
to delete a specific one?

==

Cheers, Tim Meddick, Peckham, London.




message I am running Windows XP Home SP3. When I try to delete a file or directory
from windows explorer it gives me an error and says windows explorer must
close. When I look at the details it says the problem is in the
Kernel32.dll. It also happens when I right click on a file to get the
properties.

 

[Jose]

I am running Windows XP Home SP3.  When I try to delete a file or directory
from windows explorer it gives me an error and says windows explorer must
close.  When I look at the details it says the problem is in the
Kernel32.dll.  It also happens when I right click on a file to get the
properties.

Not making any progress?

What can you recall are the events leading up to this problem -
updates, downloads, other problems, etc. or have you had this problem
as long as you can remember?

Did you run MBAM yet? Please do so no matter what other scanners you
have run before. Then we can be pretty sure what it is not.

Download, install, update and do a fill scan:

Malwarebytes (MBAM): http://malwarebytes.org/

This can be uninstalled later if desired.


There will also be information in the Event Viewer, Application log
with more details. If you can post the details for JUST the event
associated with this message that would not be a waste of time and a
good supporting evidence.

If you see an appropriate event (by date and time with yellow or red
in the Type column), double click to open it, click the third button
under the up/down arrow buttons which will copy the contents to your
clipboard, then you can paste it back here. We don't need a bunch of
events - just the ones for this problem.

Do you have an XP Home SP3 installation CD handy if one is needed
later?

Is this problem with a particular file(s) or just a general problem?
Is it repeatable with various right click options (you mentioned
delete and Properties) or just random right click options?

Would you characterize it as a "Frequently, when I try to right click
and do something I am likely to receive this message" problem?

Not very scientific, but I don't want to waste your time on some wild
goose chase.

 

[Barry Schwarz]

Try my Explorer Shell Fix tool. Download it here http://www.ms-mvp.org/

This is not the MVP site despite its fake logos.

The correct MVP site is http://www.mvps.org/.

 

[Armon Christopherson]

This problem happens every time. I don't remember exactly when it started,
but it was quite a while ago. It happens on all files. Here is the error
message from the event viewer:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/9/2009
Time: 2:28:12 PM
User: N/A
Computer: COMPUTER1
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
kernel32.dll, version 5.1.2600.5781, fault address 0x0000d00d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 6b 65 72 6e 65 in kerne
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 31 2e 32 36 30 30 5.1.2600
0048: 2e 35 37 38 31 20 61 74 .5781 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 30 64 30 30 64 0000d00d
0060: 0d 0a ..

I have the Windows XP disc and the SP2 disc. SP3 was a download form
Microsoft.

 

[Armon Christopherson]

I also booted the computer to the safe mode and it still has the same problem.

 

[Jose]

I also booted the computer to the safe mode and it still has the same problem.

Okay. Let eliminate third party Shell Extensions. Here is an article
that describes a method that requires the use of a popular application
called ShellExView.

http://www.helpwithwindows.com/techfiles/explorer-crashes.html

Download ShellExView here:

http://www.nirsoft.net/utils/shexview.html

The method is to disable Context Menu extensions one by one and keep
disabling them until hopefully the problem goes away. Sort by the
Type column to group them all together.

You are trying to see if you can disable an extension and the problem
goes away, re enabling it brings the problem back. It may be a MS
extension so you should not "trust" them, but you could disable them
all at once as a first step just to eliminate them. Disabling does
not uninstall anything and you can always enable later.

The effects of disabling are immediate - not reboot or anything...

Hold off on the "Advanced section" until we see how this works. If
nothing happens again, I would enable everything and start all over
the beinining to be sure you didn't miss anything.

 

[Armon Christopherson]

I ran the ShelExView and found out that the problem was caused by VCOM"s
PowerDesk Pro 6. The file extentions that caused the trouble were the
PowerDesk Zip extentions. Can I leave those 2 extentions disabled, or will
that cause me other problems later on?

 

[Armon Christopherson]

Today I got a notice from Avanquest and there is a patch for this problem
that they didn't tell anyone about. I downloaded the patch and installed it
and now Windows explorer works fine. The patch is at:
http://kbts.novadevelopment.com/utility/getfile.aspx?rid=242

Thank you for your help every one.