Windows Explorer will not delete files

  • Thread starter Thread starter EJensen
  • Start date Start date
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EJensen

When trying to delete files using Windows Explorer or My Computer, I get the
error message: "Windows Explorer has encountered a problem and needs to
close, etc." The problem started after I deleted a number of files using
ACDSee Pro 2.5. It took a long time, but worked. I tried Safe Mode but get
the error message as soon as I highlight a file.
I run XP Pro SP3 on a ThinkPad X61s.
I'd be very grateful for any help.
 
Hi Bob:
I've now tried CHKDSK /F and unfortunately it didn't help, but thanks for
your idea!
 
Dear BillW50:
I hope I can get help to fix problem that has occurred. If not, your idea
seems like a good choice. Thanks a lot!
 
Did it report any issues? I am concerned that the "It took a long time"
the last time indicated there is a hard drive problem.
 
No, it didn't reports any problems.

Bob I said:
Did it report any issues? I am concerned that the "It took a long time"
the last time indicated there is a hard drive problem.
Click to expand...
 
Hi Bob I:
Thank you so much for keeping at it! I've installed FileMenu Tools, but
when I rightclick a file (to bring up The Shredder) I get the error message.
Do you think that explorer.exe has somehow become corrupt? If so, can it be
repaired? Or do I have to reinstall XP?
 
Unfortunately, running the System File Checker didn't solve the problem. I
wonder if you have more ideas up your sleeve?
 
Under Application Error I selected these, hoping that they are what you're
looking for. For these particular points of time there were no other events.
Thanks a lot!

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 01-09-2009
Time: 15:19:55
User: N/A
Computer: xxx
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
kernel32.dll, version 5.1.2600.5781, fault address 0x0000d00d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74
0008: 69 6f 6e 20 46 61 69 6c
0010: 75 72 65 20 20 65 78 70
0018: 6c 6f 72 65 72 2e 65 78
0020: 65 20 36 2e 30 2e 32 39
0028: 30 30 2e 35 35 31 32 20
0030: 69 6e 20 6b 65 72 6e 65
0038: 6c 33 32 2e 64 6c 6c 20
0040: 35 2e 31 2e 32 36 30 30
0048: 2e 35 37 38 31 20 61 74
0050: 20 6f 66 66 73 65 74 20
0058: 30 30 30 30 64 30 30 64
0060: 0d 0a ..


--
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 01-09-2009
Time: 15:09:09
User: N/A
Computer: xxx
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
kernel32.dll, version 5.1.2600.5781, fault address 0x0000d00d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 70786520 65726f6c 78652e72
0020: 2e362065 39322e30 352e3030 20323135
0030: 6b206e69 656e7265 2e32336c 206c6c64
0040: 2e312e35 30303632 3837352e 74612031
0050: 66666f20 20746573 30303030 64303064
0060: 0a0d
 
I've just found out that Powerdesk 7 WILL delete all files and folders. Does
this make sense?
Kind regards,
EJensen
 
I guess if Powerdesk 7 will delete them for you, that is good, but is
rather curious as to what got hosed in the file system that it tossing
explorer into a tizzy.
 
ACDSee's helpful support desk suggested that PowerDesk Pro 7 might be
conflicting with Windows and ACDSee, so I uninstalled PowerDesk - and now all
problems have vanished! I've written to Avanquest for a fix, but in the
meantime it's great to have an explanation, and I can live without Powerdesk,
although it has a few useful features.

Thank you so much for bearing with me and teaching me many interesting and
useful things along the way!

Kind regards,
EJensen
 
Thanks for posting the additional info, it will help with any other
folks who stumble across this issue.
 
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