easily_confused said:
Not sure where to post this.
When I click on a file in windows explorer the system stalls for a
long time (opening the file by association).
If, while the system is stalled, I open another instance of windows
explorer it triggers the open to occur immediately (on .txt files,
for example). If it happens to be a .doc (word) document, I have to open
up to 3
instances of explorer to
trigger the .doc to open in word. The first does nothing, the
second opens word and the third opens the document in word.
If I wait several minutes (I think, I haven't bothered to wait in a
while) the document eventually opens.
What I am saying is that opening subsequent instances of explorer
triggers something.
If I initially open the file with an application directly with the
right click context menu, it open immediately.
Now for the kicker. If I close all instances of IE8, the problem
goes away. Opening IE8 again does not restart the problem
immediately. It seems I have to leave it open for quite a while before the
problem re-occurs.
I usually have a VPN open to work. Closing it does not fix the
problem, though. I hypothesized that possibly the system was
searching through the massive directories at work, or hanging through the
VPN for
some other reaso, but that doesn't seem to be the case.
Yes, everything is up to date. I have scanned for adware, cleaned
the registry, kept my antivirus up to date.
"Cleaned the registry"... yeah.
First - If you have Windows XP (I'll assume you do by which newsgroup you
have chosen to post in) I suggest reverting back to Internet Explorer 7 for
now. There may be som argument against it for security reasons, etc - but I
think you might want to do this. (Of course - this assumes you had SP3
installed before you upgraded to IE8.)
Second - if you could provide some more details beyond the details you have
given...
You can obtain and supply the edition and version information:
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.
What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.
How to determine whether a computer is running a 32-bit version or
64-bit version of the Windows operating system
http://support.microsoft.com/kb/827218
Those are instructions to get some very detailed information about
versions - so not just WinXP SP3 w/IE8, please. ;-)
Next - even though you say you have done it - here is what I suggest.
Uninstall any third party firewall applications you may have. You'll be
just fine with the Windows XP Firewall. Ensure it is enabled and you either
understand the exceptions listed or you have no exceptions checked.
If you have some all-in-one "Internet Protection" suite - remove it - even
if it also contains your antivirus. You want to simplify - use a decent and
less resource hungry antivirus only application - like Avira AntiVir (free)
or eSet NOD32 (antivirus only - cost.)
No matter what antimalware you have used - do the following:
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the following
(freeware version):
SuperAntiSpyware
http://www.superantispyware.com/
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the following
(freeware version):
MalwareBytes
http://www.malwarebytes.com/
Reboot and logon as administrative user.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.
Reboot and logon as administrative user.
You also should run a full CHKDSK and defragmentation.
Windows XP CHKDSK:
http://support.microsoft.com/kb/315265
* Will require a reboot.
Windows XP Defragmentation:
http://support.microsoft.com/kb/314848
Reboot and logon as administrative user.
Continue by fixing your Windows Update system...
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.
Reboot and logon as administrative user.
Visit
http://windowsupdate.microsoft.com/ in Internet Explorer and
select to do a CUSTOM scan...
Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.
Then - when done - let everyone here know if it worked for you - or if
you have more issues.
