Windows Explorer shuts down

[KMP]

As soon as I try to open a drive using Explorer in Windows (Vista Ultimate on
a 32 bit HP), the window shuts down. Here's what I get from reports:
roblem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: mozyshell.dll
Fault Module Version: 1.8.6.21
Fault Module Timestamp: 477ec136
Exception Code: c0000005
Exception Offset: 00114f6a
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d6aa
Additional Information 2: 550813108d42c370043e28bb37aac5af
Additional Information 3: d6aa
Additional Information 4: 550813108d42c370043e28bb37aac5af

Any way to fix it so I can check files? I have no problems opening files in
my user folder....

 

[Don Varnau]

Hi,
(Fault Module Name) mozyshell.dll belongs to Mozy Backup.
Disable Mozy, from within the program or perhaps from an icon in the
Notification Area. See if the issue resolves. I took a quick look at
http://mozy.com/support but didn't see anything on your issue. You might
spend some time searching mozy support, or if you're using the paid version,
contact them.

Hope this helps,
Don
[MS MVP- IE]

 

[Max Goldman]

Hi I am having a similar problem. When i open certain folders on Vista,
I get a message that windows has stopped working and needs to restart.
Below is the error message:

You should have started your own thread, boo-boo.

That's a totally different problem.