Windows Explorer Runtime Error (not related to Internet Explorer)

[s.nagakumar]

Dear Tech guys,
I badly need your support. Day before yesterday (01-Aug-06) night I
upgraded the yahoo toolbar and used their norton anti spy to scan. Then
I shut down the system and started to work the next day. Every thing is
perfectly ok except for one thing. In Windows Explorer, on any folder
or drive if I double click or open I get a crash. If I do explore then
there is no problem.

Below is the dialog that comes whenever we double click or open (for
eg: on C:\ or any folder in the left side pane of the windows explorer.
If I just keep expanding the + of the tree no problem, only on clicking
the item to open the following error occurs.)

Microsoft Visual C++ Runtime Library

program: C:\Windows\Explorer.exe

This Application has requested the Runtime to terminate it in an
unusual way.
Please contact the application's support team for more information.

I am running on Windows XP SP 2. I dont have google toolbar. I have
yahoo tool bar installed. I have tried uninstalling it and installing
it again and other combinations as well.

I have also tried sfc /scannow as well. It did not work.

It doesnt look like any adware or spyware (yahoo's norton spyware had
done a complete run and no problems in the system as reported by them).

What should I do now to get back to normal operation of windows
explorer.

Thanks and Regards,
Naga Kumar S

 

[Daphne Foldes]

Hello

Yahoo Toolbar and Google Toolbar are the cause of this well known issue. Remove the Toolbar(s) and test.

Bye

 

[Guest]

Hi Daphne, I have the exact same problem. How do I remove the yahoo toolbar,
Jeff

 

[s.nagakumar]

Dear Daphne,
I have now removed yahoo toolbar and google toolbar from the machine,
restarted the machine but the problem still persists. What can be done
more now please suggest.

Naga Kumar S

 

[Rock]

Dear Tech guys,
I badly need your support. Day before yesterday (01-Aug-06) night I
upgraded the yahoo toolbar and used their norton anti spy to scan. Then
I shut down the system and started to work the next day. Every thing is
perfectly ok except for one thing. In Windows Explorer, on any folder
or drive if I double click or open I get a crash. If I do explore then
there is no problem.

Below is the dialog that comes whenever we double click or open (for
eg: on C:\ or any folder in the left side pane of the windows explorer.
If I just keep expanding the + of the tree no problem, only on clicking
the item to open the following error occurs.)

Microsoft Visual C++ Runtime Library

program: C:\Windows\Explorer.exe

This Application has requested the Runtime to terminate it in an
unusual way.
Please contact the application's support team for more information.

I am running on Windows XP SP 2. I dont have google toolbar. I have
yahoo tool bar installed. I have tried uninstalling it and installing
it again and other combinations as well.

I have also tried sfc /scannow as well. It did not work.

It doesnt look like any adware or spyware (yahoo's norton spyware had
done a complete run and no problems in the system as reported by them).

What should I do now to get back to normal operation of windows
explorer.

Thanks and Regards,
Naga Kumar S

Try a system restore to a time right before you installed the toolbar.
Click on Start | Help and Support. In the menu bar at the top click on
system restore. In the dialog box put a tic mark in "Restore my
computer to an earlier time". Click OK, then choose an appropriate
restore point and click next. After it completes reboot and see what
happens.

Another way to access system restore is Start | All Programs |
Accessories | System Tools | System Restore

Or Start | Run. Type in "rstrui.exe" (without the quotes) click OK.

Post back your results.

 

[s.nagakumar]

Dear All,
My problem has been resolved. Olivier helped to resolve it. Its in
the other group. Here is the link to it
http://groups.google.com/group/micr...support/browse_thread/thread/ca515c01239be6f4

Thanks to all,
hope you all will apply the same trick and appreciate it.

Warm Regards,
Naga Kumar S