Runtime error - Windows Explorer

[Guest]

I got the following Message and no idea what to do:
Microsoft Visual C++ Runtime Library Runtime Error!
Program:C:\Windows\explorer.exe This application has requested the runtime
to terminate it in an unusual way. Please contact the application's support
team for more information.
As a result I can't:
- Click to open any folder on My Documents or My Pictures even in an
External Drive, but I can click to Explore the same Folders
- Also I can't create a Restore Point to a previous day;
I'm totally lost and need help

 

[Rock]

I got the following Message and no idea what to do:
Microsoft Visual C++ Runtime Library Runtime Error!
Program:C:\Windows\explorer.exe This application has requested the runtime
to terminate it in an unusual way. Please contact the application's support
team for more information.
As a result I can't:
- Click to open any folder on My Documents or My Pictures even in an
External Drive, but I can click to Explore the same Folders
- Also I can't create a Restore Point to a previous day;
I'm totally lost and need help

Start with the malware issue. Have you done a thorough scan for malware
using a combination of programs in safe mode and have a good up to date
AV program that you use regularly in safe mode and are using a firewall?

THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

http://www.elephantboycomputers.com/page2.html#Removing_Malware

PC Hell Spyware and Adware Removal Help
http://www.pchell.com/support/spyware.shtml

 

[Guest]

Thank you Rock but it didn't work
1 - I use McAffee both as AV and Firewall up to date. Scan done, no resukts
2 - I checked with Ad-Adware, Spybot, Spython and Windows Defender
everything is OK
The problems however remains the same.
Any more ideas, please?

 

[Rock]

Thank you Rock but it didn't work
1 - I use McAffee both as AV and Firewall up to date. Scan done, no resukts
2 - I checked with Ad-Adware, Spybot, Spython and Windows Defender
everything is OK
The problems however remains the same.
Any more ideas, please?

:

Does it happen in safe mode? If not the try some clean boot
troubleshooting.

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434