Windows Explorer problems

[JohnMac56]

Lately I have been having a serious problem every time I close Windows
Explorer. Within a minute of closing the Windows Explorer window using
either the X in the upper right corner or clicking on file > close I receive
a message that says, "Windows Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience." It then asks if I want to
report this to Microsoft. I have successfully sent the report to Microsoft
over 100 times in the past few weeks and yet it is still happening. Now I
know that Microsoft will not contact me directly to fix this problem, so
don't start flaming that part of my post. All I am lokoing for is a solution
to this annoying problem...

Many Thanks,
~John

 

[Leonard Grey]

The report to Microsoft doesn't usually generate a response. Microsoft
uses the information to help diagnose problems with their software.

You need to figure out why you're seeing the message. Malware infection
is always a possibility. You can also check Event Viewer for more
details on the problem. Can you think of anything you might have done to
cause this problem?

 

[PaulM]

Well you can try this first.

Open a command prompt.

Type sfc /scannow - Scans the integrity of all protected system files and
repairs the system files if needed.

If that does not help go here and download and run this script FixShell.

http://www.paulsxp.com/forum/viewtopic.php?f=13&t=133

 

[JohnMac56]

Thanks for you quick response

I checked the event log and this is what I found listed there regarding
Windows Explorer:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
unknown, version 0.0.0.0, fault address 0x4003d0a8.

I have done nothing recently to my computer that could cause this error. I
have not downloaded and/or installed any software to this machine in months.
I have had no hardware or software problems in 6 months. This problem
started about 3 weeks ago and even occurs if I start the machine in Safe
mode.

~John

 

[JohnMac56]

Thanks for the quick response. I am running the sfc /scannow right now, I
will report back if it fixed it.

~John

 

[PaulM]

You are Welcome and let us know how it goes.

--
Paul's XP and Vista Tweaks
---------------------------------------
www.paulsxp.com

Paul's XP and Vista Help Forum

 

[JohnMac56]

It is fixed now. I used Paul's solution and it fixed it right up. thanks a
million Paul!!!

~John

 

[JohnMac56]

Paul, your solution worked beautifully!! Thanks a million for your help...
Has anyone told you that you are a genius today? If not, let me be the
first...

PAUL, YOU ARE A GENIUS!!!

~John

 

[PaulM]

You are Welcome!

--
Paul's XP and Vista Tweaks
---------------------------------------
www.paulsxp.com

Paul's XP and Vista Help Forum
--------------------------------------------
www.paulsxp.com/forum

Live Support
------------------
www.paulsxp.com/livesupport.html

Paul, your solution worked beautifully!! Thanks a million for your
help...
Has anyone told you that you are a genius today? If not, let me be the
first...

PAUL, YOU ARE A GENIUS!!!

~John