windows explorer problems

[Cael]

Here I am looking for your help. One of the partition disks' folder having
problems. The folder contains avi files and mp3 files formats. Whenever I
click on this folder it longer time than the other folder then I got the
following messages:


"Windows explorer has encountered a problem and needs to close. We are sorry
for the inconvenience.

If you were in the middle of something, the information you were working on
might be lost.



Please tell Microsoft about this problem.



We have created an error report that you can send to help us improve Windows
Explorer. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here



Send error report don't send"



Simultanously I get this following message too:





"To help protect your computer, windows has closed this program.

Name: Windows Explorer

Publisher: Microsoft Corporation"



The OS is Windows XP Pro SP 2 with the latest updates, CPU AMD Athlon 64
3500+ 1GB RAM, VDO RAM 128 and more than 50 GB free hard disk. I did anti
virus and anti spyware scan several times but found nothing. Furthermore one
of the external hard disk 40GB also having problems after I stored some avi
and mp3 files, first it the system could not recognize the disk, and then
after one day it recognized again but it says it needs format, when I tried
to format however I cannot finish the formation. I lost all the files and
unable to use the disk again.



Many hours I have been browsing the google to get some help but still I'm
not able to fix it. Please help me.



Any help is appreciated.



Regards,



Ceal

 

[Rich Barry]

Cael, did you disconnect the 40G hard drive from your
system? Have you performed a disk check on the drive with the problem
folder? Using NTFS?

 

[Ron Badour]

Are the same .mp3 and .avi files involved with both drives? If so, can you
dump the files to a CD and then remove them from your hard drive to see if
Explorer starts working correctly?

 

[Cael]

I disconnected the 40G hard drive and there is no way to do disk check now
because it starts and at the end it is not responding. It is NTFS.

 

[Cael]

Hello Ron Badour,

Thank you for the advice. All the avi and mp3 files are on the partitioned
disk. I copied one of the avi files with folder to Drive C (My Documents)
and tried to open the folder and the file then I got the same problems.
Without those files I do not have such type of problems. I will try remove
the problematic files and check the sytem without them again.

Regards,

Cael

 

[Gerry]

Please post copies of all Error and Warning Reports appearing in the
System and Application logs in Event Viewer for when the problem
occurs. No Information Reports please.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Cael]

Hello Gerry,

Thank you for your attention and advice. The following text is the error
messages and event viewer's log:

Data Execution Prevention - Windows

To help protect your computer, Windows has closed this program.

Name: Windows Explorer
Publisher: Microsoft Corporation

Close message

Data Execution Prevention helps protect against damage from viruses and
other security threats. What should I do?

Windows Explorer

Windows Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience.

If you were in the middle of something, the information you were working on
might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us to improve
Windows Explorer. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here

Send Error Report Don't Send

Windows Explorer

Error signature

Event Type: BEX P1: explorer.exe P2:6.0.2900.2180 P3: 41107ece P4: unknown
P5: 0.0.0.0 P6:03b2e370
Reporting details

This error report includes: information regarding the condition of Windows
Explorer when the problem occurred, the operating system version and
computer hardware in use, and the internet Protocol (IP) address of you
computer.

We do not intentionally collect your name, address, email address or any
other form of personally identifiable information. However, the error report
may contain customer-specific information in the collected data files. While
this information cold be potentially be used to determine your identity, if
present, it will not be used.

The data that we collect will only be used to fix the problem. If more
information is available, we will tell you when you report the problem. This
error report will be sent using a secure connection to a database with
limited access and will not be use for marketing purposes.

To view technical information about the error report, click here
To see our data collection policy on the web, click here.....close

Error Reports Contents

The following files will be included in this report:
C:\DOCUME~1\MyName\LOCAL~Temp\WERfact.rir00\explorer.exe.mdmp
C:\DOCUME~1\MyName\LOCAL~Temp\WERfact.rir00\appcompat.txt

Event Viewer

Application:

Error

Date: 7/7/2007 Source: Application Error
Time:9:15:47PM Category: None
Type: Error Event ID 1001
User: N/A
Computer: Computer Name

Description:

Fault bucket 03489702

Date: 7/7/2007 Source: Application Hang
Time:8:45:47PM Category: None
Type: Error Event ID 1001
User: N/A
Computer: Computer Name

Description:

Faulting application explorer.exe. Version 6.0.2900.2180, faulting module
unknown, version 0.0.0.0, fault address 0x03b2e370

Date: 7/7/2007 Source: Application Hang
Time:8:45:08PM Category: (101)
Type: Error Event ID 1002
User: N/A
Computer: Computer Name

Description:

Fault bucket 127043675

Date: 7/7/2007 Source: Application Error
Time:8:58:47PM Category: (100)
Type: Error Event ID 1002
User: N/A
Computer: Computer Name

Description:
Hanging application explorer.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hand address 0x00000000.

System Event log:

Event

Date: 7/7/2007 Source: Service Control Manager
Time:8:53:58PM Category: None
Type: Error Event ID: 7026
User: N/A
Computer: Computer Name

Description:

The following boot-start or system-start driver(s) failed to load kl 1

Date: 7/7/2007 Source: Service Control Manager
Time:8:53:57PM Category: None
Type: Error Event ID: 7000
User: N/A
Computer: Computer Name

Description:

The nVidia WDM A/V Crossbar service failed to start due to the following
error: The system cannot find the file specified.

I have sound problem also but somewhat it is OK.

Regards,

Cael

 

[Gerry]

Cael

What is your anti-virus programme? Is it loading on starting your
computer as it should do?

What are your anti-spyware arrangements?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Cael]

I use zonealarm security suite v.6 and Adaware 2007 too. The avi and mp3
files I have collected from my friends are the root causes of these
problems, I think. I am able to open the files from WMP without any problems
but if I opened the drive those file located then I got the error messages.
Just now I'm thinking to change the file format however I have no idea how
much it can be helpful.

 

[Cael]

I found the problematic avi files. I have copied one file at a time to
another drive's new folder and closed the folder and then opened it again
accordingly some of the avi files has problems.

 

[Gerry]

What is the status of Kapersky on your computer. One of the error
reports
seems to relate!

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~