Windows Explorer Closes

[joshs1dad]

Whenever I open a folder containing .avi files windows explorer pops up a
window saying it has encountered a problem and needs to close. This just
started a few weeks ago and only happens when dealing with .avi files. I have
windows xp pro with service pack 3 installed. I have multiple hard drives
installed and it doesn't matter which drive I access or which .avi files I
try to open, move, or delete. I get the same results with the window closing.
There is nothing wrong with the .avi files. If I receive a file as an e-mail
attachment I can open it from outlook express and view it with no problem. I
can also open nero showtime and play the files. Any ideas on how I can solve
this problem?... thanks.

 

[Gerry]

Is the SP3 update installed?

Posting a copy of the Error Report from Event Viewer might be helpful.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[joshs1dad]

Yes SP3 update is installed. The event viewer was a little too cryptic for me
but if you want to look here is what is says...

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/9/2008
Time: 7:10:02 AM
User: N/A
Computer: AMD-QUAD
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 30 30 30 30 30 0d 0a 00000..

The help and support link in the event viewer had nothing on this specific
error.

 

[jjmack1]

I have been having the same problem for months, and it is driving me crazy.

Did you figure out a solution? because I can't seem to find on.

Thank you