Windows Explorer Problems

G

Guest

For whatever reason, I continue to get an error message recently from time to
time, "Explorer has stopped working" (words to that effect), and then IE also
stops responding, so I have to shut down and reboot. I get the error message
that Windows is searching for the problem, but all it does is tell me to stop
or restart the program. When I try to access Control Panel to find something
to help, it also responds with the Explorer problem. I've scanned the
computer for viruses, etc., and it's clean. In other discussions, I see
similar posts, however, mainly related to IE. Suggestions?
 
K

kirk jim

semight be that some explorer extension is causing the problem

go here http://www.nirsoft.net/utils/shexview.html and use that app
to disable temporarily all non microsoft shell extensions that load up
with windows explorer. See if it fixes the situation.

You do that by right clicking on the pink ones and selecting disable.

Then with the trial and error method start enabling them one by one again
try to pinpoint which one is causing the problem and keep it disabled..

you might also want to scan for spyware using spybot and adaware
that you can download from www.download.com if you search for those 2 names.

tell me if this helps
 
R

Ramesh, MS-MVP

Lou,

Check the Application Event log (eventvwr.msc) to see if there are any errors registered during the time when Explorer crashed.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


For whatever reason, I continue to get an error message recently from time to
time, "Explorer has stopped working" (words to that effect), and then IE also
stops responding, so I have to shut down and reboot. I get the error message
that Windows is searching for the problem, but all it does is tell me to stop
or restart the program. When I try to access Control Panel to find something
to help, it also responds with the Explorer problem. I've scanned the
computer for viruses, etc., and it's clean. In other discussions, I see
similar posts, however, mainly related to IE. Suggestions?
 
G

Guest

This is what I found right off the go:
Log Name: Application
Source: Application Error
Date: 4/7/2007 9:53:34 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Lou-PC
Description:
Faulting application WinMail.exe, version 6.0.6000.16386, time stamp
0x4549b0f9, faulting module sockspy.dll, version 0.0.0.0, time stamp
0x458bf18b, exception code 0xc0000005, fault offset 0x0000104a, process id
0xe3c, application start time 0x01c779247ca61dd0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-04-07T14:53:34.000Z" />
<EventRecordID>19901</EventRecordID>
<Channel>Application</Channel>
<Computer>Lou-PC</Computer>
<Security />
</System>
<EventData>
<Data>WinMail.exe</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b0f9</Data>
<Data>sockspy.dll</Data>
<Data>0.0.0.0</Data>
<Data>458bf18b</Data>
<Data>c0000005</Data>
<Data>0000104a</Data>
<Data>e3c</Data>
<Data>01c779247ca61dd0</Data>
</EventData>
</Event>
 
G

Guest

Thanks; I'll give it a try. I'll run Spybot and Adaware again to see if
anything pops up.
 
R

Ramesh, MS-MVP

That shows the Windows Mail crash details, and the conflicting module on that occasion was "sockspy.dll", probably a component of BitDefender security.

Reference: http://www.castlecops.com/o20list-55.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


This is what I found right off the go:
Log Name: Application
Source: Application Error
Date: 4/7/2007 9:53:34 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Lou-PC
Description:
Faulting application WinMail.exe, version 6.0.6000.16386, time stamp
0x4549b0f9, faulting module sockspy.dll, version 0.0.0.0, time stamp
0x458bf18b, exception code 0xc0000005, fault offset 0x0000104a, process id
0xe3c, application start time 0x01c779247ca61dd0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-04-07T14:53:34.000Z" />
<EventRecordID>19901</EventRecordID>
<Channel>Application</Channel>
<Computer>Lou-PC</Computer>
<Security />
</System>
<EventData>
<Data>WinMail.exe</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b0f9</Data>
<Data>sockspy.dll</Data>
<Data>0.0.0.0</Data>
<Data>458bf18b</Data>
<Data>c0000005</Data>
<Data>0000104a</Data>
<Data>e3c</Data>
<Data>01c779247ca61dd0</Data>
</EventData>
</Event>
 
G

Guest

Thank you Ramesh. It explains it all now. I downloaded Shexview per Jim
Kirk's suggestion, but I couldn't use it as bitDefender said it contained
Win32.freetrip.c@mm. I couldn't even delete it until I stopped Bitdefender
and then was able to delete it. Now you state this. Wonder if I've got the
wrong antivirus or if I have to lower the safety features. I appreciate both
you and Jim's answers.

Ramesh said:
That shows the Windows Mail crash details, and the conflicting module on that occasion was "sockspy.dll", probably a component of BitDefender security.

Reference: http://www.castlecops.com/o20list-55.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


This is what I found right off the go:
Log Name: Application
Source: Application Error
Date: 4/7/2007 9:53:34 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Lou-PC
Description:
Faulting application WinMail.exe, version 6.0.6000.16386, time stamp
0x4549b0f9, faulting module sockspy.dll, version 0.0.0.0, time stamp
0x458bf18b, exception code 0xc0000005, fault offset 0x0000104a, process id
0xe3c, application start time 0x01c779247ca61dd0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-04-07T14:53:34.000Z" />
<EventRecordID>19901</EventRecordID>
<Channel>Application</Channel>
<Computer>Lou-PC</Computer>
<Security />
</System>
<EventData>
<Data>WinMail.exe</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b0f9</Data>
<Data>sockspy.dll</Data>
<Data>0.0.0.0</Data>
<Data>458bf18b</Data>
<Data>c0000005</Data>
<Data>0000104a</Data>
<Data>e3c</Data>
<Data>01c779247ca61dd0</Data>
</EventData>
</Event>

Ramesh said:
Lou,

Check the Application Event log (eventvwr.msc) to see if there are any errors registered during the time when Explorer crashed.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


For whatever reason, I continue to get an error message recently from time to
time, "Explorer has stopped working" (words to that effect), and then IE also
stops responding, so I have to shut down and reboot. I get the error message
that Windows is searching for the problem, but all it does is tell me to stop
or restart the program. When I try to access Control Panel to find something
to help, it also responds with the Explorer problem. I've scanned the
computer for viruses, etc., and it's clean. In other discussions, I see
similar posts, however, mainly related to IE. Suggestions?
Click to expand...
Click to expand...
 
R

Ramesh, MS-MVP

Hi Lou,

ShellExView is an excellent program, is safe to use provided that you downloaded it from the manufacturer's site (www.nirsoft.net). The ShellExView application may have been compressed using UPX (a tool to compact .exe files to reduce space dramatically). This is not the first time that an AV or anti-Malware application incorrectly reports an upx packed executable as Virus.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thank you Ramesh. It explains it all now. I downloaded Shexview per Jim
Kirk's suggestion, but I couldn't use it as bitDefender said it contained
Win32.freetrip.c@mm. I couldn't even delete it until I stopped Bitdefender
and then was able to delete it. Now you state this. Wonder if I've got the
wrong antivirus or if I have to lower the safety features. I appreciate both
you and Jim's answers.

Ramesh said:
That shows the Windows Mail crash details, and the conflicting module on that occasion was "sockspy.dll", probably a component of BitDefender security.

Reference: http://www.castlecops.com/o20list-55.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


This is what I found right off the go:
Log Name: Application
Source: Application Error
Date: 4/7/2007 9:53:34 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Lou-PC
Description:
Faulting application WinMail.exe, version 6.0.6000.16386, time stamp
0x4549b0f9, faulting module sockspy.dll, version 0.0.0.0, time stamp
0x458bf18b, exception code 0xc0000005, fault offset 0x0000104a, process id
0xe3c, application start time 0x01c779247ca61dd0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-04-07T14:53:34.000Z" />
<EventRecordID>19901</EventRecordID>
<Channel>Application</Channel>
<Computer>Lou-PC</Computer>
<Security />
</System>
<EventData>
<Data>WinMail.exe</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b0f9</Data>
<Data>sockspy.dll</Data>
<Data>0.0.0.0</Data>
<Data>458bf18b</Data>
<Data>c0000005</Data>
<Data>0000104a</Data>
<Data>e3c</Data>
<Data>01c779247ca61dd0</Data>
</EventData>
</Event>

Ramesh said:
Lou,

Check the Application Event log (eventvwr.msc) to see if there are any errors registered during the time when Explorer crashed.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


For whatever reason, I continue to get an error message recently from time to
time, "Explorer has stopped working" (words to that effect), and then IE also
stops responding, so I have to shut down and reboot. I get the error message
that Windows is searching for the problem, but all it does is tell me to stop
or restart the program. When I try to access Control Panel to find something
to help, it also responds with the Explorer problem. I've scanned the
computer for viruses, etc., and it's clean. In other discussions, I see
similar posts, however, mainly related to IE. Suggestions?
Click to expand...
Click to expand...
 
G

Guest

I received a reply from BitDefender today. They advised me to change
sockspy.dll to sockspy.dl_. I'll try it and repost if anything changes. Thsy
also said they corrected the false positive of Win32.freetrip.c@mm.

Ramesh said:
Hi Lou,

ShellExView is an excellent program, is safe to use provided that you downloaded it from the manufacturer's site (www.nirsoft.net). The ShellExView application may have been compressed using UPX (a tool to compact .exe files to reduce space dramatically). This is not the first time that an AV or anti-Malware application incorrectly reports an upx packed executable as Virus.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thank you Ramesh. It explains it all now. I downloaded Shexview per Jim
Kirk's suggestion, but I couldn't use it as bitDefender said it contained
Win32.freetrip.c@mm. I couldn't even delete it until I stopped Bitdefender
and then was able to delete it. Now you state this. Wonder if I've got the
wrong antivirus or if I have to lower the safety features. I appreciate both
you and Jim's answers.

Ramesh said:
That shows the Windows Mail crash details, and the conflicting module on that occasion was "sockspy.dll", probably a component of BitDefender security.

Reference: http://www.castlecops.com/o20list-55.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


This is what I found right off the go:
Log Name: Application
Source: Application Error
Date: 4/7/2007 9:53:34 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Lou-PC
Description:
Faulting application WinMail.exe, version 6.0.6000.16386, time stamp
0x4549b0f9, faulting module sockspy.dll, version 0.0.0.0, time stamp
0x458bf18b, exception code 0xc0000005, fault offset 0x0000104a, process id
0xe3c, application start time 0x01c779247ca61dd0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-04-07T14:53:34.000Z" />
<EventRecordID>19901</EventRecordID>
<Channel>Application</Channel>
<Computer>Lou-PC</Computer>
<Security />
</System>
<EventData>
<Data>WinMail.exe</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b0f9</Data>
<Data>sockspy.dll</Data>
<Data>0.0.0.0</Data>
<Data>458bf18b</Data>
<Data>c0000005</Data>
<Data>0000104a</Data>
<Data>e3c</Data>
<Data>01c779247ca61dd0</Data>
</EventData>
</Event>

Ramesh said:
Lou,

Check the Application Event log (eventvwr.msc) to see if there are any errors registered during the time when Explorer crashed.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


For whatever reason, I continue to get an error message recently from time to
time, "Explorer has stopped working" (words to that effect), and then IE also
stops responding, so I have to shut down and reboot. I get the error message
that Windows is searching for the problem, but all it does is tell me to stop
or restart the program. When I try to access Control Panel to find something
to help, it also responds with the Explorer problem. I've scanned the
computer for viruses, etc., and it's clean. In other discussions, I see
similar posts, however, mainly related to IE. Suggestions?
Click to expand...
Click to expand...
Click to expand...
 
R

Ramesh, MS-MVP

Thanks for the updates, Lou.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I received a reply from BitDefender today. They advised me to change
sockspy.dll to sockspy.dl_. I'll try it and repost if anything changes. Thsy
also said they corrected the false positive of Win32.freetrip.c@mm.
 
G

Guest

Ramesh-
I ran eventvwr.msc again, and until yesterday prior to renaming the dll, I
kept seeing the same sockspy.dll error. Today, no error.

Ramesh said:
Thanks for the updates, Lou.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I received a reply from BitDefender today. They advised me to change
sockspy.dll to sockspy.dl_. I'll try it and repost if anything changes. Thsy
also said they corrected the false positive of Win32.freetrip.c@mm.

Ramesh said:
Hi Lou,

ShellExView is an excellent program, is safe to use provided that you downloaded it from the manufacturer's site (www.nirsoft.net). The ShellExView application may have been compressed using UPX (a tool to compact .exe files to reduce space dramatically). This is not the first time that an AV or anti-Malware application incorrectly reports an upx packed executable as Virus.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Click to expand...
Click to expand...
 

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