Windows Explorer Crashing Randomly

[DarkMage530]

I am using an Asus G1S with Vista Home Premium 32 installed. I've had my
computer since June of last Year. It's been working perfectly fine up until
about a week ago. Windows Explorer started crashing multiple times and
randomly. There has been no reason for it and I can't duplicate it.
Sometimes it's after I finish watching a video file in Media Player Classic,
sometimes when coming back from sleep mode. I've tried reading for solutions
and can't find anything similar to my problem. I've reported and searched
for fixes every time but to no avail.

This is the Error report I am receiving.

Product
Windows Explorer

Problem
Stopped working

Date
2/26/2008 2:47 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0a07c530
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

If any more information is required I will be glad to give you more
information and any thing that may help would be greatly appreciated.

Thank you.

 

[Joel]

I would try using system restore to go back to more than a week ago since
you've identified the problem stated then. It sounds like some other
program has been installed that is running in explorer's process space and
is crashing it.

 

[DarkMage530]

Well I went to go try system restore but the farthest one back is from the
20th before installing windows updates. About the time the problem started
was when I did disk clean up and defrag and I got rid of all the previous
system restore points. During the defrag though it stopped midway through so
I had to close it out. Sometime around that either before or after was some
updates.

Do you want me to go back before doing the updates just to see if it helps
at all. In other words could it have been from the updates or my disk
cleanup/defrag session?

 

[DarkMage530]

I haven't had a crash since that one yesterday about 22 hours ago. just as
an update.

 

[Bob]

An update to what?

When posting, please quote relevant information so that others may learn and
benefit from the issue.

 

[DarkMage530]

An update to what?

When posting, please quote relevant information so that others may learn and
benefit from the issue.

Updating everyone on the status of my problem, Bob. How bout instead of
harassing me about the relevance of my post in MY HELP thread, you try and do
something productive and actually TRY to HELP me Bob. Stop being a whining
Willy and do something that may fix my problem

4:00 put my computer into sleep mode. Came back at 7:00 and the first thing
that happened after logging in was explorer crashing.

Product
Windows Explorer

Problem
Stopped working

Date
2/27/2008 6:57 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0d48c530
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 554367092

I've also noticed that each time Windows Explorer crashes I am getting a
"Windows Problem Reporting". Here is the information on that.

Product
Windows Problem Reporting

Problem
WERCWEvent

Date
2/27/2008 6:57 PM

Status
Report Sent

Problem signature
Problem Event Name: WERCWEvent
Problem Signature 01: Explorer.EXE
Problem Signature 02: 6.0.6000.16549
Problem Signature 03: 46d230c5
Problem Signature 04: 13
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 91825912

Anyone have any idea what to do to try and fix this issue. I'll run the
oldest system restore here in a bit and update on here whether it has helped
or not. Any other suggestions would be greatly appreciated though. Thanks.

 

[Bob]

Wake up! I am trying to help you. If you don't include the relevant info you
limit the number of responses you get. Get it?

 

[DarkMage530]

Shortly after my last post on February the 27th. I did a system restore back
to the 20th. No problems the rest of the night, and no problems on the 28th.
But today I put the computer too sleep at 12:30 and came back at 3:10. When
I logged in the first thing that happened was the explorer crashing. I sent
another report in as well. Like what I had reported last time there was a
problem trying to report my explorer problem. "Windows Problem Reporting"
"WERCWEvent"

This is getting pretty annoying, has no one thought of anything to fix this
or any idea what the hell is happening. I've been keeping it up todate on
updates, I've been reguraly scanning it with Anti-Virus, Spyware removal
tools etc...

Suggestions would be GREATLY appreciated

 

[Bob]

How to Troubleshoot a Vista Sleep Mode Problem and Find a Solution
http://www.vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html

 

[DarkMage530]

I don't think it's a sleep mode problem though. Because I close the lid
(sleep mode) all the time. Sometimes when going to class or when I'm at
practice. For instance the 28th I had practice and class two separate times
when I was gone for more then 2 hours. Yet explorer didn't crash on start
up. I probably put it to sleep on 4 or 5 occasions on the 28th without any
problems. So either it's an extremely inconsistent sleep error, or something
else. Not to mention it has crashed when I was finished watching video files
as mentioned in the first post, unless they were two completly separate
incidents. Because originally that was the main reason I posted on here
because the I was crashing around the time of the video player, it's just
that recently it's been on start up. Like I said very inconsistent.