Windows explorer crashes when clicking from folders to favorites v

[Guest]

Hi,

I have a user with windows xp pro sp2. The explorer works if you click
folders on, then folders off. It also works if you click favorites on, then
favorites off. But if you click from folders button, then directly click
favorites button, the screen turns blue for a second, then desktop reappears
without the windows explorer. No errors in the event logs either. Does anyone
know a fix for this problem, without reimaging the machine??? Thanks a bunch.

 

[Gerry Cornell]

Please check Event Viewer for Warning / Error Reports in the System
and Application logs for the time the error occurs and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Gerry,

I did check the event logs right after the issue started happening. There is
no log entry there that coincides with the explorer crash????????