windows explorer crash

[Guest]

My explorer keeps on crashing, the error message is 0x02de415b, 0x00000000.

any help would be greatly appreciated

Paul

 

[jmatt]

My explorer keeps on crashing, the error message is 0x02de415b, 0x00000000.

How to Recover from a Corrupted Registry that Prevents Windows XP from
Starting, in 10 minutes or less.
http://www.aade.com/XPhint/XPrecovery.htm

How to troubleshoot registry corruption issues
http://support.microsoft.com/kb/307545/?sd=RMVP&fr=1#E0TB0AEAAA
http://support.microsoft.com/default.aspx?scid=kb;EN-US;307545
http://support.microsoft.com/?kbid=822705
http://www.aade.com/XPhint/XPrecovery.htm

 

[Gerry Cornell]

You need to post a complete Error Report!

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event Viewer.
Now start your message (email) and do a paste into the body of the
message. Make sure this is the first paste after exiting from Event
Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

i think this is it

cheers for your help

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 07/02/2007
Time: 17:12:11
User: N/A
Computer: DYSON-OL03ZUEJA
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[jmatt]

i think this is it

Doubt it, refer below.
http://www.microsoft.com/technet/su...dVer=5.2&EvtID=1002&EvtSrc=Winlogon&LCID=1033

What you want is some reference to the below message.
You may have a mini dump that you can post. On XP and 2003 systems,
mini dumps are located at %SystemRoot%\Minidump, or c:\Windows
\Minidump.

If you don't have one, make sure it is Enabled. Then after your next
error, you should have one.
Control Panel --> System --> Advanced --> Startup and Recovery -->
Settings ---> Write debugging information --> Complete memory dump.

 

[Gerry Cornell]

That's an Information Report which I tend to ignore. Look for Error or
Warning Reports. Look for the first ones that occur after the system
was last booted.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

I have followed your instructions about turning on the memory dump file, but
when i search for it i cannot fint it in C:\Windows\minidump or
%SystemRoot%\Minidump,

I have searched for these and .dmp but to no avail, thanks for your time but
it keeps on happening

 

[Guest]

unfortunatly or fortunatly as the case may be, error reports don't come up
after reboot, windows explorer crashes then i get the message "0x02de415b,
0x00000000", it then restarts minus a few icons on the notification area, and
sometimes the apperances change temporarily i.e open windows appear to look
like a win98 OP rather than XP.

Cheers for your help so far

Paul

 

[jmatt]

unfortunatly or fortunatly as the case may be, error reports don't come up
after reboot, windows explorer crashes then i get the message "0x02de415b,
0x00000000", it then restarts minus a few icons on the notification area, and
sometimes the apperances change temporarily i.e open windows appear to look
like a win98 OP rather than XP.

Do you have a XP cd that matches your install, in other words, if you
have XP pro with SP2, it is all on the same cd ( not separate )

 

[Guest]

yes, SP2 is on the Windows disk

Do you have a XP cd that matches your install, in other words, if you
have XP pro with SP2, it is all on the same cd ( not separate )

 

[jmatt]

yes, SP2 is on the Windows disk

Ok, you do have all your important stuff backed up ( including emails
& address book ) don't you?

ReInstalling WindowsXP
http://www.onecomputerguy.com/windowsxp_tips.htm
Reinstall WindowsXP and keep all your current installed applications
and settings:
Put your XP cd in the drive.
If " D " is your CD rom drive.
D:\I386\winnt32 /unattend ( copy & paste that command into the RUN
box, then press ENTER ) Your computer will do the rest.

 

[Guest]

It was an upgrade (to Pro)install last week from home edition, but i was
having the problem before then as well. Do you really think a reinstallation
is necessary?

 

[jmatt]

It was an upgrade (to Pro)install last week from home edition, but i was
having the problem before then as well. Do you really think a reinstallation
is necessary?

Not now you have told me that.

Is Device Manager clean?

http://www.cybertechhelp.com/tutorial/article/device-manager-basics

How to troubleshoot unknown devices that are listed in Device Manager
in Windows XP
http://support.microsoft.com/kb/314464

Removing Unsigned Drivers
http://www.youthtech.com/techstuff/explore_windowsxp/xptroubleshoot2.htm
http://www.youthtech.com/techstuff/explore_windowsxp/xptroubleshoot3.htm

Try using drivers from MS Updates.

You are quite welcome to send me screenshots of anything you are not
sure of, via email or upload to site of your choice.

 

[Guest]

as far as i can tell, Device manages is fine, no exclamation marks, crosses
or blue i's, i'm sending you a screenshot of what happens, to your webace
address, and thank you for helping me, its greatly appreciated

 

[jmatt]

as far as i can tell, Device manages is fine, no exclamation marks, crosses
or blue i's, i'm sending you a screenshot of what happens, to your webace
address, and thank you for helping me, its greatly appreciated

Opp's, looks like I deleted your email, did'nt pick up on it being
from you, sorry.

Please send again. John.