Windows Explorer crashing when opening video files

[muzician21]

Just got a Core2 Duo machine with XP Pro SP3. I find the explorer
window I'm in keeps crashing when clicking on video files. Doesn't
seem to matter which drive it is whether internal or external.

Does it every time. If I click on the file before I hit acknowledge
the warning message that comes up the file opens and continues to play
in Win Media but the explorer window crashes, the desktop resets.

Any idea how to cure this?

Thanks

 

[Shenan Stanley]

Just got a Core2 Duo machine with XP Pro SP3. I find the explorer
window I'm in keeps crashing when clicking on video files. Doesn't
seem to matter which drive it is whether internal or external.

Does it every time. If I click on the file before I hit acknowledge
the warning message that comes up the file opens and continues to
play in Win Media but the explorer window crashes, the desktop
resets.

Any idea how to cure this?

Is it a *new* machine - or *new to you* machine?

If *new*...
- It came *with* Windows XP - or was downgraded from whatever OS it came
with to Windows XP?
- If the latter - were all HARDWARE DRIVERS properly accounted for?

If *new to you*...
- Did you format/install everything fresh?
- Were all HARDWARE DRIVERS properly accounted for?
- Were all Windows Updates installed?

What version of Windows Media Player?

What specific version (START --> RUN --> WINVER) of Windows XP Professional
do you have?

What antivirus software is running (name and version)?

What antimalware software has been used on the machine laterly?

What specific file-type do you have to test with 'internal' - local to the
machine?

Does the event log have any better errors?

 

[muzician21]

Is it a *new* machine - or *new to you* machine?

If *new*...
  - It came *with* Windows XP - or was downgraded from whatever OS it came
with to Windows XP?
  - If the latter - were all HARDWARE DRIVERS properly accounted for?

If *new to you*...
  - Did you format/install everything fresh?
  - Were all HARDWARE DRIVERS properly accounted for?
  - Were all Windows Updates installed?

New to me. Per the seller it's a fresh install of XP Pro with all
updates as of the date of shipping. The system is a custom - Gigabyte
P35-DS3L mobo in an Antec case.

What version of Windows Media Player?

9.00.00.4507


What specific version (START --> RUN --> WINVER) of Windows XP Professional

5.1


What antivirus software is running (name and version)?

AVG Free which I'm probably going to get rid of. I like Bitdefender.

What antimalware software has been used on the machine laterly?

Probably none given that it's a new install. There's no such apps on
the machine. Very few apps installed other than the windows installed
stuff. He installed the AVG, Imgburn, Gimp, Open Office, Belarc. I
installed MainConcept DV codec which has given no problems on at least
2 other XP machines, Pinnacle Studio which also installed an older
verison of Quicktime.

What specific file-type do you have to test with 'internal' - local to the
machine?

Not sure what you mean. You mean what kind of files are causing the
problem? It happens when I open a window and click on DV avi files.
I've tried other types, it only seems to happen with the video files.

Does the event log have any better errors?

I see a bunch under Application apparently at the beginning of the new
install all within about an hour on the same day that appear to be
related to the AVG antivirus, a gap between the 12/12 and 12/28 with
nothing, then a bunch related to Windows explorer over the last couple
of days since I got the machine which I assume are all the crashes. I
don't currently have the machine hooked up to the internet, do you
need more detail?

 

[muzician21]

Having hooked it up to the internet and done a Windows update, it now
isn't displaying the behavior. Interesting.

The only difference is I don't currently have the USB 2.0 external
drive hooked up to it. I'll see if that could be making any possible
difference.

 

[muzician21]

Having hooked it up to the internet and done a Windows update, it now
isn't displaying the behavior. Interesting.

The only difference is I don't currently have the USB 2.0 external
drive hooked up to it. I'll see if that could be making any possible
difference.

Apparently that external drive is exactly what's causing the problem.
Everything is fine until I hook it up. Same drive works fine on
another machine running XP MCE. I can save files to it and get files
from it from within a video app like Vegas, but accessing it with
Windows is a problem. Will have to see if other USB drives have the
same issue.

 

[muzician21]

This seems to have fixed it

Run> regsvr32 /u shmedia.dll

To reverse type in the same minus the /u

Can anyone shed light as to why this was happening only when an
external drive is attached? Tried another totally different USB drive,
it happened with it as well.

 

[Eric]

This seems to have fixed it

Run> regsvr32 /u shmedia.dll

To reverse type in the same minus the /u

Can anyone shed light as to why this was happening only when an
external drive is attached? Tried another totally different USB drive,
it happened with it as well.
.

This fixes the problem. Thanks for your post. It took me hours to find this,
so I am grateful when other users post problems and fixes! Thanks again.