windows cant load

[Guest]

when booting up another computer here at home, my sons, it goes to the page
that says start in safe mode or choose last known configuration page and then
it just starts rebooting itself and doing the same thing over and over again.
What can I do? I think it said something at one time about windows could not
load because -windows/system32 (something like that) could not load and to
use cd to repair and to press r for recovery but it doesnt help when i try
it. safe mode doesnt work, I tried every way and doesnt work. any suggestions?

 

[Michael D. Alligood]

Do you have a Windows XP CD available? If so post back and we can
troubleshoot using the Recovery Console. It sounds like your boot volume
is unmounted. It is an easy fix if this is the case.

 

[Michael D. Alligood]

I should have posted the instruction in my previous post. But if you
have the Windows XP CD follow these instructions:

1.Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart
the computer.

Click to select any options that are required to start the computer from
the CD-ROM drive if you are prompted.

2.When the "Welcome to Setup" screen appears, press R to start the
Recovery Console.

3.If you have a dual-boot or multiple-boot computer, select the
installation that you must access from the Recovery Console.

4.When you are prompted, type the Administrator password. If the
administrator password is blank, just press ENTER.

5.At the command prompt, type chkdsk /r , and then press ENTER.

6.At the command prompt, type exit , and then press ENTER to restart
your computer.

This takes a bit longer, but the system should boot back into Windows.

 

[Guest]

im having the same problem. i also tried to reinstall windows but it doesnt
install some critical files. before all this happened my computer was acting
slow so i think it might be that the hard drive is failing.

 

[Guest]

yes i do but its xp home and i think his is professional. but thats what ive
been trying to use for recovery and yes it was saying something about
unmountable boot volume

 

[Michael D. Alligood]

The Home and Professional version does not matter. Follow my instruction
in the post, and you will be up and running in no time.

1.Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart
the computer.

Click to select any options that are required to start the computer from
the CD-ROM drive if you are prompted.

2.When the "Welcome to Setup" screen appears, press R to start the
Recovery Console.

3.If you have a dual-boot or multiple-boot computer, select the
installation that you must access from the Recovery Console.

4.When you are prompted, type the Administrator password. If the
administrator password is blank, just press ENTER.

5.At the command prompt, type chkdsk /r , and then press ENTER.

6.At the command prompt, type exit , and then press ENTER to restart
your computer.

This takes a bit longer, but the system should boot back into Windows.

--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor

 

[Guest]

ok i am using emachines system recovery disk, we both have emachines desktops
but his is older. he has floppy and cd mine just has cd, i chose full system
restore destuctive and now at this moment it is doing system restore,
restoring windows xp and application files. am i doing right?

 

[Michael D. Alligood]

WHOA. You are doing a destructive system restore? What happened to my
instructions? You did not need to do a system restore, and a destructive
one at that. ;-) Well that will probably fix the problem, but you have
lost all your personal data. Let is finish now. Post back when it is
complete.

--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor

ok i am using emachines system recovery disk, we both have emachines desktops
but his is older. he has floppy and cd mine just has cd, i chose full system
restore destuctive and now at this moment it is doing system restore,
restoring windows xp and application files. am i doing right?

 

[Guest]

i replied michael but my reply went to our earlier coverstion, so sorry bout
that. You are being extremely helpful. Anyways what i replied was that I am
using emachines system recovery disk, we both have emachines desktops but his
is older, mine does not have floppy disk and his does, I put the disk in and
right at this moment it says restore in progress and it is copying files. Am
I on the right track?

 

[Guest]

I'm sorry Michael but its the only cd I have to work with and I've already
tried the nondestructive way and thats how I got where I was. It never asks
me about a administrator password or anything. Thanks so much for your help
and I'll send you some aspirin for the pain in your hiney (ME) LOL! I will
post back when it completes.
Thanks again!

 

[Michael D. Alligood]

No pain at all Jannie! We are all here to help you. Keep me posted! Good
luck

--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor

 

[Guest]

ok it finally finished and it says- "system restore finished. Restart the PC
and remove the cd when the PC boots up"- I clicked restart and cd ejected
itself, and I'm back at the safe mode page and its doing the same thing which
is restarting over and over and wont go past the safe mode page

 

[Michael D. Alligood]

Do you have access to a Microsoft Windows XP CD? We need to get you into
the recovery console. When you boot the PC, do you see and option that
allows you to select the Operating System you want to boot into?
Something like "Microsoft Windows XP" and "Microsoft Recovery Console"?
If not, see if anyone you know can lend you their copy of Windows XP. It
does not matter if it is Home or Professional, or if it is already
installed on another computer. We just need it to access the recovery
console so you can follow my previous post. We are not looking at a
restore or reload, we want to repair the issue.

--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor

 

[Guest]

My computer is only 5 months old and you'd think it came with one but all I
got was this recovery disk and a microsoft office activation code, but
anyways, I think I can get access to one but It will be tomorrow or the next
day and if not I'll ask emachines to send me one! Is there anyway you can
assure me that I'll be able to talk directly to you when I get the cd I need?
You are the best! Most helpful of ALL! Do you think I'm going to need a
floppy since his computer has one or just a cd?

 

[Guest]

oh and by the way, no I don't see any options when the pc boots. (I forgot to
answer you)

 

[Michael D. Alligood]

As long as you can get a copy of an actual Microsoft Windows XP CD, we
will be in business. When you get it, email me at
(e-mail address removed). I will be more than happy to help anytime. Now
get to bed!

--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor

 

[pmldunne]

Michael,

May I join this discussion please? I'm have the same problem, do have
an original windows cd - but - when I start up the computer with the CD
loaded I don't get any options to start from the CD. The only options
given are Safe Mode, Safe Mode with Networking, Safe Mode with Command
Prompt, Last Known Good Configuaration and Start Windows normally. No
matter which of these options is selected the computer perfoms a
continuous cycle (without starting Windows) of returning to this same
menu.

Any ideas of how to start from the CD?

Many thanks for your kind assistance.

Pamela Dunne,
Dublin,
Ireland.

 

[AJR]

Your computer must be set (via BIOS) to have the CD drive first in boot
process.

 

[Ken Blake, MVP]

Michael,

May I join this discussion please? I'm have the same problem, do have
an original windows cd - but - when I start up the computer with the
CD loaded I don't get any options to start from the CD.

That's because your BIOS boot order has the hard drive before the CD drive.
In order to boot from the CD, you need to go into the BIOS setup program and
change the boot order.

How to get into your BIOS depends, not on Windows, but on what
motherboard/BIOS you have. As a matter of fact, you have to access the BIOS
before Windows even starts to boot. One common way is to press the Del key
when you first power on, but that's not necessarily right for your computer.
Watch the screen carefully when you first boot; there's often a message
there telling you what to do. If not, check your system documentation or
check with your vendor.

Also look here: http://michaelstevenstech.com/bios_manufacturer.htm Or just
try the Del key. There's a good chance that's correct for you.

Once you are in the BIOS setup program, look at its various screens until
you find the setting for boot order. Change it so the CD comes before the
hard drive, save the settings and reboot. It will now boot from the CD (or
at least give the choice "press any key to boot from CD").