windows boot disk

[Guest]

When I downloaded Norton GoBack, I was not prompted to enter an
administrative password. I am now being asked for a password before I can use
any of the features of GoBack. I contacted Symantec and was told to uninstall
and reinstall and then set a password. But I can't even uninstall without
first giving a password. Symantec says that I need a windows boot disk before
they can help. What's the deal with this windows boot disk?

 

[Detlev Dreyer]

When I downloaded Norton GoBack, I was not prompted to enter an
administrative password. I am now being asked for a password before I
can use any of the features of GoBack. I contacted Symantec and was
told to uninstall and reinstall and then set a password. But I can't
even uninstall without first giving a password. Symantec says that I
need a windows boot disk before they can help. What's the deal with
this windows boot disk?

"How to obtain Windows XP Setup boot disks"
http://support.microsoft.com/kb/310994/en-us

"How to use System files to create a boot disk to guard against being
unable to start Windows XP"
http://support.microsoft.com/kb/314079/en-us