Hi,
I disabled the spyware protection and script scanning. I also disabled
the antivirus automatic update.
I typed the following commands (got off a support website) at the prompt:
net stop wuauserv
regsvr32 msxml3.dll
regsvr32 wups2.dll
net start wuauserv
exit
Windows automatic update came up but did not download at all. it later
went off.
I checked the log again and still got the same PTError. I am still
reducing the number of startup items in the Mcafee suit.
Cheers.
Yemi.
Hello,
I am checking out my antivirus software suit. will let you know if it
solves the problem.
Regards
Yemi
13:17:23:562+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28}
0x80070005 SelfUpdate Failure Software Synchronization Windows Update
Client failed to detect with error 0x80070005.
The authentication method is not supported. -
CoCreateInstance(IBackgroundCopyManager) fails with E_ACCESSDENIED
(0x80070005) in this condition
Something in Security Center is preventing communication between the
update server and the system:
2008-05-20 13:05:31:265 1276 a40 PT WARNING: PTError: 0x80070005
2008-05-20 13:05:31:265 1276 a40 PT WARNING: Initialization failed for
Protocol Talker Context: 0x80070005
2008-05-20 13:05:31:265 1276 a40 PT WARNING: PTError: 0x80070005
2008-05-20 13:05:31:265 1276 a40 Report WARNING: Reporter failed to
upload events with hr = 80070005.
Suggest you post to the McAfee SecurityCenter 8.0 support forum:
http://community.mcafee.com/forumdisplay.php?s=e25bb37af196dccea665fe5129d39663&f=213
IF McAfee SecurityCenter was provided by a ' Partner or Provider ', then
go here:
http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS
Click the appropriate icon in the right frame.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Adeyemi Adeniran wrote:
Hello,
The specific name of the software suit is Mcafee Security Center 8.1,
using virus scan version 12.1 and Personal Firewall version 9.1.
I have attached a copy of the window update log file created today. I
could see couple of errors/fails but couldnt make any sense out of it.
Thanks so far though.
Cheers.
yemi
I repeat:
Without knowing the specific name and version of the McAfee 'product'
any further advice is just
guessing.
Disabling Windows Defender will do *nothing* to resolve the issue.
You could attempt to have the system check for updates and then post
the
last 50 or so lines of the WindowsUpdate.log [located in WINDOWS].
Go to Start > Run > type in [or copy&paste the below into the Open:
line]
wuauclt /detectnow
Click OK or press Enter
Wait a while and then open the WU.log and post the *last 50 or so
lines*.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Adeyemi Adeniran wrote:
"svchost" which is responsible for AU is running in memory and
Mcaffee
grants it full access. However, I have windows defender also running
(simultaneously). I will just go ahead and disable one for another
and see
what happens.
Cheers.
If the issue appeared after installing McAfee then it's being caused
by
McAfee.
Have you checked in McAfee's Security Center to see if it wants to
control
automatic updating ?
Without knowing the specific name and version of the McAfee
'product' any
further advice is just guessing.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Adeyemi Adeniran wrote:
Hello,
I have checked in the Services console and automatic updates is
running
(it has a stop or restart link showing). also BITS and RPC are also
running. AU is also set to automatic and everything look OK in the
services panel.
I have installed Mcafee security center suit with firewall
protection.
could this possible be a problem. And if so, how can I be sure it
is not
blocking AU from synching up.
Cheers.
Open the Services console and check to see if the Automatic
Updates
service is set to Automatic.
*Right* click My Computer either on the Desktop or Start Menu and
choose
' Manage '
Expand Service and Applications by clicking the plus sign next to
it
Click on Services
In the right frame, click on Automatic Updates
Is there a Stop or Restart link showing ?
If yes, then AU is running.
If no, then double click on Automatic Updates and set the Startup
type to
'Automatic'.
Click Apply, OK.
Restart the system.
Did it stay Automatic or did it shut off again ?
If it shut off there could be either malware present, there is
some file
corruption, or files need to be registered that is affecting the
AU
service.
Also, check to see if Background Intelligent Transfer Service
[BITS],
the Cryptographic service, and Remote Procedural Call [RPC] are
all set
to Automatic. ( BITS can also be set to Manual in order to do
Automatic
Updating )
What is the installed antivirus and/or anti-malware software ?
Is a 3rd party firewall included with a security suite being used
?
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Adeyemi Adeniran wrote:
Hello,
For quite sometime, wins auto update has not been starting
automatically
on my system. I have configured the settings (in XP sp2) to
search and
notify, but for more than a month, the icon has failed to pop up
with
any notifications. Any ideas wot might be the problem.
Yemi
