Security Updates NOT waiting

B

bryan

I am running win xp sp2 on a Dell 9100 Dimension with IE7, Kaspersky Internet
Security7, Spywareblaster and LinkScanner. I am up-to-date on all critical MS
security updates. Last week I was notified of the Windows July security
updates, which I downloaded successfully. This week I was again notified that
updates were ready to download, but when I went to MS security updates, I did
not see any critical updates waiting. I have checked each of the past 3 days
and there are still no critical updates pending from MS despite the icon in
systray telling me that updates are waiting. Any ideas? I have always had
non-critical updates available (including SP3) but have never received
notifications unless critical updates are available.

Thanks in advance for any assistance,
Bryan
 
P

PA Bear [MS MVP]

Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
 
B

bryan

Thanks for your reply. I am not using Windows Defender (never have). MS Auto
Updates is set to notify me of updates only. I do not want the updates
downloaded at any time. I prefer to review them first and then download them
myself. I have always done it in this manner and never had a problem. Even
though there are no critical updates, the yellow icon in systrary STILL will
not go away.

Thank you very much,
B
 
P

PA Bear [MS MVP]

Check your WindowsUpdate.log or your Update History at Windows Update
website and tell us if all of the Jul-08 updates actually installed.

Also be aware that WinXP SP3 was released to Automatic Updates on 10 Jul-08.
While you can opt not to download/install it, you cannot "hide" it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
 
B

bryan

Hi PA Bear,
Thank you again for your assistance. The update history shows that all
critical updates were downloaded successfully for July. In fact, I cannot
remember having a problem with any microsoft update (I download them myself
each month and check to be sure that they download successfully). Your
comment regarding SP3 being released to the Microsoft update site July 10
surprised me. I started seeing the option to download SP3 back in May. My
problem with the notification icon began last week so I am under the
assumption that this problem is not caused by the availability of SP3. I
prefer to wait with SP3 until the bugs are worked out.

Bryan
 
B

bryan

I forgot to mention that I tried disabling auto update and rebooting but the
problem persists. Thanks anyway.
 
P

PA Bear [MS MVP]

WinXP SP3 was released to Windows Update the first week of May. For a very
brief period, SP3 was then being offered to users who had Automatic Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting. After
its release to AU on 10 July, it's being offered to all WinXP SP2 users who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL
UPDATE category offers a Root Certificates Update. If so, install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan %windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
 
B

bryan

Hi PA Bear,
I followed your instructions and sp3 is still being offered. As soon as I
re-enabled auto update (step 3), the icon popped up again in systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

B

PA Bear said:
WinXP SP3 was released to Windows Update the first week of May. For a very
brief period, SP3 was then being offered to users who had Automatic Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting. After
its release to AU on 10 July, it's being offered to all WinXP SP2 users who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL
UPDATE category offers a Root Certificates Update. If so, install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan %windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I forgot to mention that I tried disabling auto update and rebooting but
the
problem persists. Thanks anyway.
Click to expand...
Click to expand...
 
P

PA Bear [MS MVP]

Is your Automatic Updates setting (still) "Download but Notify" or "Notify
Only"?
--
~PA Bear
I followed your instructions and sp3 is still being offered. As soon as I
re-enabled auto update (step 3), the icon popped up again in systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

PA Bear said:
WinXP SP3 was released to Windows Update the first week of May. For a
very
brief period, SP3 was then being offered to users who had Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting. After
its release to AU on 10 July, it's being offered to all WinXP SP2 users
who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL
UPDATE category offers a Root Certificates Update. If so, install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan %windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I forgot to mention that I tried disabling auto update and rebooting but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows that all
critical updates were downloaded successfully for July. In fact, I
cannot
remember having a problem with any microsoft update (I download them
myself
each month and check to be sure that they download successfully). Your
comment regarding SP3 being released to the Microsoft update site July
10
surprised me. I started seeing the option to download SP3 back in May.
My
problem with the notification icon began last week so I am under the
assumption that this problem is not caused by the availability of SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows Update
website and tell us if all of the Jul-08 updates actually installed.

Also be aware that WinXP SP3 was released to Automatic Updates on 10
Jul-08. While you can opt not to download/install it, you cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA)
before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
bryan wrote:
I am running win xp sp2 on a Dell 9100 Dimension with IE7,
Kaspersky
Internet Security7, Spywareblaster and LinkScanner. I am up-to-date
on
all
critical MS security updates. Last week I was notified of the
Windows
July
security updates, which I downloaded successfully. This week I was
again notified that updates were ready to download, but when I went
to
MS security updates, I did not see any critical updates waiting. I
have
checked each of the past 3 days and there are still no critical
updates
pending from MS despite the icon in systray telling me that updates
are
waiting. Any ideas? I have always had non-critical updates
available
(including SP3) but have never received notifications unless
critical
updates are available.

Thanks in advance for any assistance,
Bryan
Click to expand...
Click to expand...
Click to expand...
 
B

bryan

It is set to notify only, do not download.

PA Bear said:
Is your Automatic Updates setting (still) "Download but Notify" or "Notify
Only"?
--
~PA Bear
I followed your instructions and sp3 is still being offered. As soon as I
re-enabled auto update (step 3), the icon popped up again in systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

PA Bear said:
WinXP SP3 was released to Windows Update the first week of May. For a
very
brief period, SP3 was then being offered to users who had Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting. After
its release to AU on 10 July, it's being offered to all WinXP SP2 users
who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL
UPDATE category offers a Root Certificates Update. If so, install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan %windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and rebooting but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows that all
critical updates were downloaded successfully for July. In fact, I
cannot
remember having a problem with any microsoft update (I download them
myself
each month and check to be sure that they download successfully). Your
comment regarding SP3 being released to the Microsoft update site July
10
surprised me. I started seeing the option to download SP3 back in May.
My
problem with the notification icon began last week so I am under the
assumption that this problem is not caused by the availability of SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows Update
website and tell us if all of the Jul-08 updates actually installed.

Also be aware that WinXP SP3 was released to Automatic Updates on 10
Jul-08. While you can opt not to download/install it, you cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA)
before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
bryan wrote:
I am running win xp sp2 on a Dell 9100 Dimension with IE7,
Kaspersky
Internet Security7, Spywareblaster and LinkScanner. I am up-to-date
on
all
critical MS security updates. Last week I was notified of the
Windows
July
security updates, which I downloaded successfully. This week I was
again notified that updates were ready to download, but when I went
to
MS security updates, I did not see any critical updates waiting. I
have
checked each of the past 3 days and there are still no critical
updates
pending from MS despite the icon in systray telling me that updates
are
waiting. Any ideas? I have always had non-critical updates
available
(including SP3) but have never received notifications unless
critical
updates are available.

Thanks in advance for any assistance,
Bryan
Click to expand...
Click to expand...
Click to expand...
 
P

PA Bear [MS MVP]

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically
C:\Windows\SoftwareDistribution).

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

NB: Deleting the Software Distribution folder will also delete your Update
History at Windows Update website (which is not a big deal).

It is set to notify only, do not download.
Is your Automatic Updates setting (still) "Download but Notify" or
"Notify
Only"?
bryan wrote:
I followed your instructions and sp3 is still being offered. As soon as
I
re-enabled auto update (step 3), the icon popped up again in systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

:
WinXP SP3 was released to Windows Update the first week of May. For a
very
brief period, SP3 was then being offered to users who had Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting.
After
its release to AU on 10 July, it's being offered to all WinXP SP2 users
who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan
for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL
UPDATE category offers a Root Certificates Update. If so, install it
to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan
%windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and rebooting
but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows that
all
critical updates were downloaded successfully for July. In fact, I
cannot
remember having a problem with any microsoft update (I download them
myself
each month and check to be sure that they download successfully).
Your
comment regarding SP3 being released to the Microsoft update site
July
10
surprised me. I started seeing the option to download SP3 back in
May.
My
problem with the notification icon began last week so I am under the
assumption that this problem is not caused by the availability of
SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows
Update
website and tell us if all of the Jul-08 updates actually installed.

Also be aware that WinXP SP3 was released to Automatic Updates on 10
Jul-08. While you can opt not to download/install it, you cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never
have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a
problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot
Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g.,
ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help
and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
bryan wrote:
I am running win xp sp2 on a Dell 9100 Dimension with IE7,
Kaspersky
Internet Security7, Spywareblaster and LinkScanner. I am
up-to-date
on
all
critical MS security updates. Last week I was notified of the
Windows
July
security updates, which I downloaded successfully. This week I
was
again notified that updates were ready to download, but when I
went
to
MS security updates, I did not see any critical updates waiting.
I
have
checked each of the past 3 days and there are still no critical
updates
pending from MS despite the icon in systray telling me that
updates
are
waiting. Any ideas? I have always had non-critical updates
available
(including SP3) but have never received notifications unless
critical
updates are available.

Thanks in advance for any assistance,
Bryan
Click to expand...
Click to expand...
Click to expand...
 
B

bryan

There is a softwaredistribution folder in c:\windows and also in
c:\windows\system32. Just want to be sure which one I should delete. Maybe I
should copy it to a dvd first?

Thanks again,
Bryan

PA Bear said:
1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically
C:\Windows\SoftwareDistribution).

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

NB: Deleting the Software Distribution folder will also delete your Update
History at Windows Update website (which is not a big deal).

It is set to notify only, do not download.
Is your Automatic Updates setting (still) "Download but Notify" or
"Notify
Only"?
bryan wrote:
I followed your instructions and sp3 is still being offered. As soon as
I
re-enabled auto update (step 3), the icon popped up again in systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

:
WinXP SP3 was released to Windows Update the first week of May. For a
very
brief period, SP3 was then being offered to users who had Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting.
After
its release to AU on 10 July, it's being offered to all WinXP SP2 users
who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan
for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL
UPDATE category offers a Root Certificates Update. If so, install it
to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan
%windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and rebooting
but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows that
all
critical updates were downloaded successfully for July. In fact, I
cannot
remember having a problem with any microsoft update (I download them
myself
each month and check to be sure that they download successfully).
Your
comment regarding SP3 being released to the Microsoft update site
July
10
surprised me. I started seeing the option to download SP3 back in
May.
My
problem with the notification icon began last week so I am under the
assumption that this problem is not caused by the availability of
SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows
Update
website and tell us if all of the Jul-08 updates actually installed.

Also be aware that WinXP SP3 was released to Automatic Updates on 10
Jul-08. While you can opt not to download/install it, you cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never
have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a
problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot
Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g.,
ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help
and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
bryan wrote:
I am running win xp sp2 on a Dell 9100 Dimension with IE7,
Kaspersky
Internet Security7, Spywareblaster and LinkScanner. I am
up-to-date
on
all
critical MS security updates. Last week I was notified of the
Windows
July
security updates, which I downloaded successfully. This week I
was
again notified that updates were ready to download, but when I
went
to
MS security updates, I did not see any critical updates waiting.
I
have
checked each of the past 3 days and there are still no critical
updates
pending from MS despite the icon in systray telling me that
updates
are
waiting. Any ideas? I have always had non-critical updates
available
(including SP3) but have never received notifications unless
critical
updates are available.

Thanks in advance for any assistance,
Bryan
Click to expand...
Click to expand...
Click to expand...
 
B

bryan

Sorry PA Bear: in addition to my question above, should I delete the entire
folder or just delete the contents of the folder leaving it blank.

B

bryan said:
There is a softwaredistribution folder in c:\windows and also in
c:\windows\system32. Just want to be sure which one I should delete. Maybe I
should copy it to a dvd first?

Thanks again,
Bryan

PA Bear said:
1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically
C:\Windows\SoftwareDistribution).

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

NB: Deleting the Software Distribution folder will also delete your Update
History at Windows Update website (which is not a big deal).

It is set to notify only, do not download.

Is your Automatic Updates setting (still) "Download but Notify" or
"Notify
Only"?
bryan wrote:
I followed your instructions and sp3 is still being offered. As soon as
I
re-enabled auto update (step 3), the icon popped up again in systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

:
WinXP SP3 was released to Windows Update the first week of May. For a
very
brief period, SP3 was then being offered to users who had Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting.
After
its release to AU on 10 July, it's being offered to all WinXP SP2 users
who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan
for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the OPTIONAL
UPDATE category offers a Root Certificates Update. If so, install it
to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan
%windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and rebooting
but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows that
all
critical updates were downloaded successfully for July. In fact, I
cannot
remember having a problem with any microsoft update (I download them
myself
each month and check to be sure that they download successfully).
Your
comment regarding SP3 being released to the Microsoft update site
July
10
surprised me. I started seeing the option to download SP3 back in
May.
My
problem with the notification icon began last week so I am under the
assumption that this problem is not caused by the availability of
SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows
Update
website and tell us if all of the Jul-08 updates actually installed.

Also be aware that WinXP SP3 was released to Automatic Updates on 10
Jul-08. While you can opt not to download/install it, you cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never
have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a
problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot
Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g.,
ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help
and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
bryan wrote:
I am running win xp sp2 on a Dell 9100 Dimension with IE7,
Kaspersky
Internet Security7, Spywareblaster and LinkScanner. I am
up-to-date
on
all
critical MS security updates. Last week I was notified of the
Windows
July
security updates, which I downloaded successfully. This week I
was
again notified that updates were ready to download, but when I
went
to
MS security updates, I did not see any critical updates waiting.
I
have
checked each of the past 3 days and there are still no critical
updates
pending from MS despite the icon in systray telling me that
updates
are
waiting. Any ideas? I have always had non-critical updates
available
(including SP3) but have never received notifications unless
critical
updates are available.

Thanks in advance for any assistance,
Bryan
Click to expand...
Click to expand...
Click to expand...
 
P

PA Bear [MS MVP]

Just follow the directions, Bryan.

I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder,
only, and not just its contents.

Sorry PA Bear: in addition to my question above, should I delete the
entire
folder or just delete the contents of the folder leaving it blank.
There is a softwaredistribution folder in c:\windows and also in
c:\windows\system32. Just want to be sure which one I should delete.
Maybe
I should copy it to a dvd first?

PA Bear said:
1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically
C:\Windows\SoftwareDistribution).

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

NB: Deleting the Software Distribution folder will also delete your
Update
History at Windows Update website (which is not a big deal).


bryan wrote:
It is set to notify only, do not download.

Is your Automatic Updates setting (still) "Download but Notify" or
"Notify
Only"?
bryan wrote:
I followed your instructions and sp3 is still being offered. As soon
as
I
re-enabled auto update (step 3), the icon popped up again in systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

:
WinXP SP3 was released to Windows Update the first week of May. For
a
very
brief period, SP3 was then being offered to users who had Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting.
After
its release to AU on 10 July, it's being offered to all WinXP SP2
users who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan
for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the
OPTIONAL UPDATE category offers a Root Certificates Update. If so,
install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan
%windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and
rebooting
but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows that
all
critical updates were downloaded successfully for July. In fact, I
cannot
remember having a problem with any microsoft update (I download
them
myself
each month and check to be sure that they download successfully).
Your
comment regarding SP3 being released to the Microsoft update site
July
10
surprised me. I started seeing the option to download SP3 back in
May.
My
problem with the notification icon began last week so I am under
the
assumption that this problem is not caused by the availability of
SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows
Update
website and tell us if all of the Jul-08 updates actually
installed.

Also be aware that WinXP SP3 was released to Automatic Updates on
10 Jul-08. While you can opt not to download/install it, you
cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never
have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a
problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your
anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot
Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g.,
ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and
Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are
having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log)
for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help
and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
bryan wrote:
I am running win xp sp2 on a Dell 9100 Dimension with IE7,
Kaspersky
Internet Security7, Spywareblaster and LinkScanner. I am
up-to-date
on
all
critical MS security updates. Last week I was notified of the
Windows
July
security updates, which I downloaded successfully. This week I
was
again notified that updates were ready to download, but when I
went
to
MS security updates, I did not see any critical updates
waiting.
I
have
checked each of the past 3 days and there are still no
critical
updates
pending from MS despite the icon in systray telling me that
updates
are
waiting. Any ideas? I have always had non-critical updates
available
(including SP3) but have never received notifications unless
critical
updates are available.

Thanks in advance for any assistance,
Bryan
Click to expand...
Click to expand...
Click to expand...
 
B

bryan

This seems to have killed my AV. Here is what happened: after deleting the
folder and restarting Auto Update service, the icon disappeared. I decided to
reboot my pc to make sure the notification icon would not reappear. When I
rebooted, Kaspersky Internet Security (AV, firewall etc) was dead saying the
databases were corrupt. I could not restart Kaspersky so I tried to restore
the folder from my recycle bin which also failed. I quickly went to a restore
point which I thankfully created yesterday and everything (including the
notification icon) came up. Any idea what happened?

PA Bear said:
Just follow the directions, Bryan.

I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder,
only, and not just its contents.

Sorry PA Bear: in addition to my question above, should I delete the
entire
folder or just delete the contents of the folder leaving it blank.
There is a softwaredistribution folder in c:\windows and also in
c:\windows\system32. Just want to be sure which one I should delete.
Maybe
I should copy it to a dvd first?

:
1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder (typically
C:\Windows\SoftwareDistribution).

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

NB: Deleting the Software Distribution folder will also delete your
Update
History at Windows Update website (which is not a big deal).


bryan wrote:
It is set to notify only, do not download.

Is your Automatic Updates setting (still) "Download but Notify" or
"Notify
Only"?
bryan wrote:
I followed your instructions and sp3 is still being offered. As soon
as
I
re-enabled auto update (step 3), the icon popped up again in systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

:
WinXP SP3 was released to Windows Update the first week of May. For
a
very
brief period, SP3 was then being offered to users who had Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting.
After
its release to AU on 10 July, it's being offered to all WinXP SP2
users who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan
for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the
OPTIONAL UPDATE category offers a Root Certificates Update. If so,
install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan
%windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and
rebooting
but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows that
all
critical updates were downloaded successfully for July. In fact, I
cannot
remember having a problem with any microsoft update (I download
them
myself
each month and check to be sure that they download successfully).
Your
comment regarding SP3 being released to the Microsoft update site
July
10
surprised me. I started seeing the option to download SP3 back in
May.
My
problem with the notification icon began last week so I am under
the
assumption that this problem is not caused by the availability of
SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows
Update
website and tell us if all of the Jul-08 updates actually
installed.

Also be aware that WinXP SP3 was released to Automatic Updates on
10 Jul-08. While you can opt not to download/install it, you
cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never
have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a
problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your
anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot
Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g.,
ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and
Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are
having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log)
for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help
and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
bryan wrote:
I am running win xp sp2 on a Dell 9100 Dimension with IE7,
Kaspersky
Internet Security7, Spywareblaster and LinkScanner. I am
up-to-date
on
all
critical MS security updates. Last week I was notified of the
Windows
July
security updates, which I downloaded successfully. This week I
was
again notified that updates were ready to download, but when I
went
to
MS security updates, I did not see any critical updates
waiting.
I
have
checked each of the past 3 days and there are still no
critical
updates
pending from MS despite the icon in systray telling me that
updates
are
waiting. Any ideas? I have always had non-critical updates
available
(including SP3) but have never received notifications unless
critical
updates are available.

Thanks in advance for any assistance,
Bryan
Click to expand...
Click to expand...
Click to expand...
 
P

PA Bear [MS MVP]

Deleting the SoftwareDistribution folder could not /possibly/ have caused
any problems with KIS, Bryan.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

This seems to have killed my AV. Here is what happened: after deleting
the
folder and restarting Auto Update service, the icon disappeared. I decided
to reboot my pc to make sure the notification icon would not reappear.
When
I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead saying
the databases were corrupt. I could not restart Kaspersky so I tried to
restore the folder from my recycle bin which also failed. I quickly went
to
a restore point which I thankfully created yesterday and everything
(including the notification icon) came up. Any idea what happened?

PA Bear said:
Just follow the directions, Bryan.

I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder,
only, and not just its contents.

Sorry PA Bear: in addition to my question above, should I delete the
entire
folder or just delete the contents of the folder leaving it blank.

There is a softwaredistribution folder in c:\windows and also in
c:\windows\system32. Just want to be sure which one I should delete.
Maybe
I should copy it to a dvd first?

:
1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder
(typically
C:\Windows\SoftwareDistribution).

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

NB: Deleting the Software Distribution folder will also delete your
Update
History at Windows Update website (which is not a big deal).


bryan wrote:
It is set to notify only, do not download.

Is your Automatic Updates setting (still) "Download but Notify" or
"Notify
Only"?
bryan wrote:
I followed your instructions and sp3 is still being offered. As
soon
as
I
re-enabled auto update (step 3), the icon popped up again in
systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

:
WinXP SP3 was released to Windows Update the first week of May.
For
a
very
brief period, SP3 was then being offered to users who had
Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting.
After
its release to AU on 10 July, it's being offered to all WinXP SP2
users who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and
scan
for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the
OPTIONAL UPDATE category offers a Root Certificates Update. If
so,
install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan
%windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and
rebooting
but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows
that
all
critical updates were downloaded successfully for July. In fact,
I
cannot
remember having a problem with any microsoft update (I download
them
myself
each month and check to be sure that they download
successfully).
Your
comment regarding SP3 being released to the Microsoft update
site
July
10
surprised me. I started seeing the option to download SP3 back
in
May.
My
problem with the notification icon began last week so I am under
the
assumption that this problem is not caused by the availability
of
SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows
Update
website and tell us if all of the Jul-08 updates actually
installed.

Also be aware that WinXP SP3 was released to Automatic Updates
on
10 Jul-08. While you can opt not to download/install it, you
cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never
have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a
problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your
anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper,
Spybot
Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall
(e.g.,
ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and
Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are
having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log)
for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on
Help
and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
bryan wrote:
I am running win xp sp2 on a Dell 9100 Dimension with IE7,
Kaspersky
Internet Security7, Spywareblaster and LinkScanner. I am
up-to-date
on
all
critical MS security updates. Last week I was notified of
the
Windows
July
security updates, which I downloaded successfully. This week
I
was
again notified that updates were ready to download, but when
I
went
to
MS security updates, I did not see any critical updates
waiting.
I
have
checked each of the past 3 days and there are still no
critical
updates
pending from MS despite the icon in systray telling me that
updates
are
waiting. Any ideas? I have always had non-critical updates
available
(including SP3) but have never received notifications unless
critical
updates are available.

Thanks in advance for any assistance,
Bryan
Click to expand...
Click to expand...
Click to expand...
 
B

bryan

I did a full scan and a rootkit scan with Kaspersky, both of which found no
problems. I will take your advice and do other research including hijackthis
and some on-line scanners (I understand Panda has a good on-line scanner)
along with the suggestions in your links. I will post back with the results
hopefully within the next day or so depending on whether I need to get
Kaspersky tech support involved.
Thank you very much for your diligent help and timely responses. Your
expertise is always greatly appreciated.

Regards,
B

PA Bear said:
Deleting the SoftwareDistribution folder could not /possibly/ have caused
any problems with KIS, Bryan.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

This seems to have killed my AV. Here is what happened: after deleting
the
folder and restarting Auto Update service, the icon disappeared. I decided
to reboot my pc to make sure the notification icon would not reappear.
When
I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead saying
the databases were corrupt. I could not restart Kaspersky so I tried to
restore the folder from my recycle bin which also failed. I quickly went
to
a restore point which I thankfully created yesterday and everything
(including the notification icon) came up. Any idea what happened?

PA Bear said:
Just follow the directions, Bryan.

I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder,
only, and not just its contents.


bryan wrote:
Sorry PA Bear: in addition to my question above, should I delete the
entire
folder or just delete the contents of the folder leaving it blank.

There is a softwaredistribution folder in c:\windows and also in
c:\windows\system32. Just want to be sure which one I should delete.
Maybe
I should copy it to a dvd first?

:
1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder
(typically
C:\Windows\SoftwareDistribution).

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

NB: Deleting the Software Distribution folder will also delete your
Update
History at Windows Update website (which is not a big deal).


bryan wrote:
It is set to notify only, do not download.

Is your Automatic Updates setting (still) "Download but Notify" or
"Notify
Only"?
bryan wrote:
I followed your instructions and sp3 is still being offered. As
soon
as
I
re-enabled auto update (step 3), the icon popped up again in
systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

:
WinXP SP3 was released to Windows Update the first week of May.
For
a
very
brief period, SP3 was then being offered to users who had
Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting.
After
its release to AU on 10 July, it's being offered to all WinXP SP2
users who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and
scan
for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the
OPTIONAL UPDATE category offers a Root Certificates Update. If
so,
install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan
%windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and
rebooting
but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows
that
all
critical updates were downloaded successfully for July. In fact,
I
cannot
remember having a problem with any microsoft update (I download
them
myself
each month and check to be sure that they download
successfully).
Your
comment regarding SP3 being released to the Microsoft update
site
July
10
surprised me. I started seeing the option to download SP3 back
in
May.
My
problem with the notification icon began last week so I am under
the
assumption that this problem is not caused by the availability
of
SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows
Update
website and tell us if all of the Jul-08 updates actually
installed.

Also be aware that WinXP SP3 was released to Automatic Updates
on
10 Jul-08. While you can opt not to download/install it, you
cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never
have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a
problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your
anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper,
Spybot
Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall
(e.g.,
ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and
Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are
having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log)
for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on
Help
and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Click to expand...
Click to expand...
Click to expand...
 
B

bryan

Sorry for the delay in my follow-up. In addition to the Kaspersky scans, I
scanned with Bit Defender's on-line scanner, Ad-Aware and HijackThis. All
scans were clean. If you can think of any more ideas it would be greatly
appreciated. Thank you again for your assistance.

bryan said:
I did a full scan and a rootkit scan with Kaspersky, both of which found no
problems. I will take your advice and do other research including hijackthis
and some on-line scanners (I understand Panda has a good on-line scanner)
along with the suggestions in your links. I will post back with the results
hopefully within the next day or so depending on whether I need to get
Kaspersky tech support involved.
Thank you very much for your diligent help and timely responses. Your
expertise is always greatly appreciated.

Regards,
B

PA Bear said:
Deleting the SoftwareDistribution folder could not /possibly/ have caused
any problems with KIS, Bryan.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

This seems to have killed my AV. Here is what happened: after deleting
the
folder and restarting Auto Update service, the icon disappeared. I decided
to reboot my pc to make sure the notification icon would not reappear.
When
I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead saying
the databases were corrupt. I could not restart Kaspersky so I tried to
restore the folder from my recycle bin which also failed. I quickly went
to
a restore point which I thankfully created yesterday and everything
(including the notification icon) came up. Any idea what happened?

:
Just follow the directions, Bryan.

I'm asking you to delete C:\Windows\SoftwareDistribution <=this folder,
only, and not just its contents.


bryan wrote:
Sorry PA Bear: in addition to my question above, should I delete the
entire
folder or just delete the contents of the folder leaving it blank.

There is a softwaredistribution folder in c:\windows and also in
c:\windows\system32. Just want to be sure which one I should delete.
Maybe
I should copy it to a dvd first?

:
1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder
(typically
C:\Windows\SoftwareDistribution).

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

NB: Deleting the Software Distribution folder will also delete your
Update
History at Windows Update website (which is not a big deal).


bryan wrote:
It is set to notify only, do not download.

Is your Automatic Updates setting (still) "Download but Notify" or
"Notify
Only"?
bryan wrote:
I followed your instructions and sp3 is still being offered. As
soon
as
I
re-enabled auto update (step 3), the icon popped up again in
systra.

I will take your advice and download the root certificates update.

Thanks for hanging in with me.

:
WinXP SP3 was released to Windows Update the first week of May.
For
a
very
brief period, SP3 was then being offered to users who had
Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only' setting.
After
its release to AU on 10 July, it's being offered to all WinXP SP2
users who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and
scan
for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the
OPTIONAL UPDATE category offers a Root Certificates Update. If
so,
install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan
%windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and
rebooting
but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows
that
all
critical updates were downloaded successfully for July. In fact,
I
cannot
remember having a problem with any microsoft update (I download
them
myself
each month and check to be sure that they download
successfully).
Your
comment regarding SP3 being released to the Microsoft update
site
July
10
surprised me. I started seeing the option to download SP3 back
in
May.
My
problem with the notification icon began last week so I am under
the
assumption that this problem is not caused by the availability
of
SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at Windows
Update
website and tell us if all of the Jul-08 updates actually
installed.

Also be aware that WinXP SP3 was released to Automatic Updates
on
10 Jul-08. While you can opt not to download/install it, you
cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender (never
have).
MS
Auto
Updates is set to notify me of updates only. I do not want the
updates
downloaded at any time. I prefer to review them first and then
download
them
myself. I have always done it in this manner and never had a
problem.
Even though there are no critical updates, the yellow icon in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your
anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper,
Spybot
Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall
(e.g.,
ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and
Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are
having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log)
for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on
Help
and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
Click to expand...
Click to expand...
Click to expand...
 
P

PA Bear [MS MVP]

HijackThis doesn't "scan" or "fix" anything.

Repost:--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Sorry for the delay in my follow-up. In addition to the Kaspersky scans, I
scanned with Bit Defender's on-line scanner, Ad-Aware and HijackThis. All
scans were clean. If you can think of any more ideas it would be greatly
appreciated. Thank you again for your assistance.

bryan said:
I did a full scan and a rootkit scan with Kaspersky, both of which found
no
problems. I will take your advice and do other research including
hijackthis and some on-line scanners (I understand Panda has a good
on-line scanner) along with the suggestions in your links. I will post
back with the results hopefully within the next day or so depending on
whether I need to get Kaspersky tech support involved.
Thank you very much for your diligent help and timely responses. Your
expertise is always greatly appreciated.

Regards,
B

PA Bear said:
Deleting the SoftwareDistribution folder could not /possibly/ have
caused
any problems with KIS, Bryan.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
(in conjuction with some other utilities). HijackThis will NOT fix
anything on its own, but it will help you to both identify and remove
any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for
review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
This seems to have killed my AV. Here is what happened: after deleting
the
folder and restarting Auto Update service, the icon disappeared. I
decided to reboot my pc to make sure the notification icon would not
reappear. When
I rebooted, Kaspersky Internet Security (AV, firewall etc) was dead
saying the databases were corrupt. I could not restart Kaspersky so I
tried to restore the folder from my recycle bin which also failed. I
quickly went to
a restore point which I thankfully created yesterday and everything
(including the notification icon) came up. Any idea what happened?

:
Just follow the directions, Bryan.

I'm asking you to delete C:\Windows\SoftwareDistribution <=this
folder,
only, and not just its contents.


bryan wrote:
Sorry PA Bear: in addition to my question above, should I delete the
entire
folder or just delete the contents of the folder leaving it blank.

There is a softwaredistribution folder in c:\windows and also in
c:\windows\system32. Just want to be sure which one I should delete.
Maybe
I should copy it to a dvd first?

:
1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

NEW! => 2. Delete %windir%\SoftwareDistribution <=this folder
(typically
C:\Windows\SoftwareDistribution).

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

NB: Deleting the Software Distribution folder will also delete your
Update
History at Windows Update website (which is not a big deal).


bryan wrote:
It is set to notify only, do not download.

Is your Automatic Updates setting (still) "Download but Notify"
or
"Notify
Only"?
bryan wrote:
I followed your instructions and sp3 is still being offered. As
soon
as
I
re-enabled auto update (step 3), the icon popped up again in
systra.

I will take your advice and download the root certificates
update.

Thanks for hanging in with me.

:
WinXP SP3 was released to Windows Update the first week of May.
For
a
very
brief period, SP3 was then being offered to users who had
Automatic
Update
(AU) configured to 'Download But Notify' or 'Notify Only'
setting. After
its release to AU on 10 July, it's being offered to all WinXP
SP2
users who
have AU enabled.

Try this:

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

4. Go to http://windowsupdate.microsoft.com | Select CUSTOM and
scan
for
updates | Tell me if SP3 is offered?

Tip: After doing the CUSTOM scan at Windows Update, see if the
OPTIONAL UPDATE category offers a Root Certificates Update. If
so,
install it to
take full advantage of IE7's enhanced security.

Tip: Configure KAV *not* to monitor or scan
%windir%\SoftwareDistribution
<=this folder (typically, C:\Windows\SoftwareDistribution).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since
2002 AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


bryan wrote:
I forgot to mention that I tried disabling auto update and
rebooting
but
the
problem persists. Thanks anyway.

Thank you again for your assistance. The update history shows
that
all
critical updates were downloaded successfully for July. In
fact, I
cannot
remember having a problem with any microsoft update (I
download
them
myself
each month and check to be sure that they download
successfully).
Your
comment regarding SP3 being released to the Microsoft update
site
July
10
surprised me. I started seeing the option to download SP3
back
in
May.
My
problem with the notification icon began last week so I am
under the
assumption that this problem is not caused by the
availability
of
SP3.
I
prefer to wait with SP3 until the bugs are worked out.

:
Check your WindowsUpdate.log or your Update History at
Windows
Update
website and tell us if all of the Jul-08 updates actually
installed.

Also be aware that WinXP SP3 was released to Automatic
Updates
on
10 Jul-08. While you can opt not to download/install it, you
cannot
"hide"
it.

bryan wrote:
Thanks for your reply. I am not using Windows Defender
(never
have).
MS
Auto
Updates is set to notify me of updates only. I do not want
the updates
downloaded at any time. I prefer to review them first and
then download
them
myself. I have always done it in this manner and never had
a
problem.
Even though there are no critical updates, the yellow icon
in
systrary
STILL will not go away.

:
Is Windows Defender installed?

Is Automatic Updates enabled?

Tip: Temporarily disable real-time protection by your
anti-virus
and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper,
Spybot
Tea
Timer, AVG Anti-Spyware) and/or any third-party firewall
(e.g.,
ZA)
before
attempting to install the update(s). If you disable the
third-party
firewall, make certain that you enable the Windows
Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and
Windows
Server
Update Services...issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are
having"
section
of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log
(%windir%\WindowsUpdate.log) for
errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on
Help
and
Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
Click to expand...
Click to expand...
Click to expand...
 

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