Windows 2000 Service Pack 4 (SP4) breaks Windows Installer? Help!

  • Thread starter Thread starter Fraser Moore
  • Start date Start date
F

Fraser Moore

After installing Win2K SP4, Windows Installer stopped working. When
trying to install an msi file, it said:

"The Windows Installer Service could not be accessed. [...]"

In the event log, MsiInstaller reported:

"Failed to connect to server. Error: 0x80010105"

Can anyone tell me if this is a known problem, and how I might fix it?

Many thanks!
 
-----Original Message-----
After installing Win2K SP4, Windows Installer stopped working. When
trying to install an msi file, it said:

"The Windows Installer Service could not be accessed. [...]"

In the event log, MsiInstaller reported:

"Failed to connect to server. Error: 0x80010105"

Can anyone tell me if this is a known problem, and how I might fix it?

Many thanks!

I don't have an answer but just the same problem.
Installer was working fine on SP3 but isn't working on SP4.
I've combed the Knowledge base and can find nothing.
I'm just adding my plea to yours.
 
Try going through this list to see if any of them work. I wouldn't eliminate any of these articles
just because the OS, Service Pack or Product aren't what you're using.

http://tinyurl.com/gd5d

This is the result of a search for exact phrase "Windows Installer Service could not be accessed"
 
I also experience problems. Ik keep getting the "Installer was
interrupted.." error.
Below is the log file of msiexec. I hope someone from Microsoft can
analyze it and give some clue.

-------------------
=== Verbose logging started: 7/10/2003 15:35:49 Build type: SHIP
UNICODE 2.00.2600.1183 Calling process: C:\WINNT\system32\msiexec.exe
===
MSI (c) (28:3C): Resetting cached policy values
MSI (c) (28:3C): Machine policy value 'Debug' is 0
MSI (c) (28:3C): ******* RunEngine:
******* Product: deploytestsetup.msi
******* Action:
******* CommandLine: **********
MSI (c) (28:3C): Machine policy value 'DisableUserInstalls' is 0
MSI (c) (28:3C): Cloaking enabled.
MSI (c) (28:3C): End dialog not enabled
MSI (c) (28:3C): Original package ==> C:\Share\tmp\deploytestsetup.msi
MSI (c) (28:3C): Package we're running from ==>
C:\DOCUME~1\ADMINI~1.HRS\LOCALS~1\Temp\1\68856b6.msi
MSI (c) (28:3C): APPCOMPAT: looking for appcompat database entry with
ProductCode '{02C5F027-421A-48BE-ADC1-F107AF74C6B6}'.
MSI (c) (28:3C): APPCOMPAT: no matching ProductCode found in database.
MSI (c) (28:3C): Machine policy value 'TransformsSecure' is 0
MSI (c) (28:3C): User policy value 'TransformsAtSource' is 0
MSI (c) (28:3C): APPCOMPAT: looking for appcompat database entry with
ProductCode '{02C5F027-421A-48BE-ADC1-F107AF74C6B6}'.
MSI (c) (28:3C): APPCOMPAT: no matching ProductCode found in database.
MSI (c) (28:3C): Transforms are not secure.
MSI (c) (28:3C): Command Line: CURRENTDIRECTORY=C:\Share\tmp
CLIENTUILEVEL=0 CLIENTPROCESSID=1576 %HOMEPATH=\Documents and
Settings\Administrator.HRSOL4 %HOMEDRIVE=C: %HOMESHARE=
MSI (c) (28:3C): Product Code passed to Engine.Initialize:
''
MSI (c) (28:3C): Product Code from property table before transforms:
'{02C5F027-421A-48BE-ADC1-F107AF74C6B6}'
MSI (c) (28:3C): Product Code from property table after transforms:
'{02C5F027-421A-48BE-ADC1-F107AF74C6B6}'
MSI (c) (28:3C): Product not registered: beginning first-time install
MSI (c) (28:3C): Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (28:3C): User policy value 'SearchOrder' is 'nmu'
MSI (c) (28:3C): Adding new sources is allowed.
MSI (c) (28:3C): Package name extracted from package path:
'deploytestsetup.msi'
MSI (c) (28:3C): Package to be registered: 'DeployTestSetup.msi'
MSI (c) (28:3C): Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2729
MSI (c) (28:3C): Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (28:3C): Machine policy value 'DisableMsi' is 0
MSI (c) (28:3C): Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (28:3C): User policy value 'AlwaysInstallElevated' is 0
MSI (c) (28:3C): Product installation will be elevated because user is
admin and product is being installed per-machine.
MSI (c) (28:3C): Running product
'{02C5F027-421A-48BE-ADC1-F107AF74C6B6}' with elevated privileges:
Product is assigned.
MSI (c) (28:3C): TRANSFORMS property is now:
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Application Data
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Favorites
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\NetHood
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\My Documents
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\PrintHood
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Recent
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\SendTo
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Templates
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Application Data
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Local Settings\Application Data
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\My Documents\My Pictures
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu\Programs\Startup
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu\Programs
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Desktop
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Start Menu\Programs\Administrative Tools
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Start Menu\Programs\Startup
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Start Menu\Programs
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Start Menu
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator.HRSOL4\Desktop
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Templates
MSI (c) (28:3C): SHELL32::SHGetFolderPath returned: C:\WINNT\Fonts
MSI (c) (28:3C): Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0
5: 16
MSI (c) (28:3C): MSCOREE not loaded loading copy from system32
MSI (c) (28:3C): Note: 1: 1402 2:
HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (28:3C): Note: 1: 1402 2:
HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
=== Logging started: 7/10/2003 15:35:49 ===
MSI (c) (28:3C): Machine policy value 'DisableRollback' is 0
MSI (c) (28:3C): User policy value 'DisableRollback' is 0
MSI (c) (28:3C): Doing action: INSTALL
MSI (c) (28:3C): Note: 1: 2262 2: ActionText 3: -2147287038
Action start 15:35:49: INSTALL.
MSI (c) (28:3C): UI Sequence table 'InstallUISequence' is present and
populated.
MSI (c) (28:3C): Running UISequence
MSI (c) (28:3C): Skipping action: ERRCA_UIANDADVERTISED (condition is
false)
MSI (c) (28:3C): Doing action: AppSearch
Action start 15:35:49: AppSearch.
Action 15:35:49: AppSearch. Searching for installed applications
AppSearch: Property: IISVERSION, Signature:
__9AE1CA98B8C043E580CEC95BDC6BC7E1
MSI (c) (28:3C): Note: 1: 2262 2: Signature 3: -2147287038
MSI (c) (28:3C): Note: 1: 2262 2: CompLocator 3: -2147287038
Action ended 15:35:49: AppSearch. Return value 1.
MSI (c) (28:3C): Doing action: FindRelatedProducts
Action start 15:35:49: FindRelatedProducts.
Action ended 15:35:49: FindRelatedProducts. Return value 1.
MSI (c) (28:3C): Skipping action: ERRCA_CANCELNEWERVERSION (condition
is false)
MSI (c) (28:3C): Doing action: LaunchConditions
Action start 15:35:49: LaunchConditions.
Action ended 15:35:49: LaunchConditions. Return value 1.
MSI (c) (28:3C): Doing action: CCPSearch
Action start 15:35:49: CCPSearch.
MSI (c) (28:3C): Note: 1: 2262 2: CCPSearch 3: -2147287038
Action ended 15:35:49: CCPSearch. Return value 1.
MSI (c) (28:3C): Doing action: RMCCPSearch
Action start 15:35:49: RMCCPSearch.
MSI (c) (28:3C): Note: 1: 2262 2: CCPSearch 3: -2147287038
Action ended 15:35:49: RMCCPSearch. Return value 0.
MSI (c) (28:3C): Doing action: ValidateProductID
Action start 15:35:49: ValidateProductID.
Action ended 15:35:49: ValidateProductID. Return value 1.
MSI (c) (28:3C): Doing action: CustomCheckA_SetProperty_CHECKBOX1
Action start 15:35:49: CustomCheckA_SetProperty_CHECKBOX1.
Action ended 15:35:49: CustomCheckA_SetProperty_CHECKBOX1. Return
value 1.
MSI (c) (28:3C): Doing action: CustomCheckA_SetProperty_CHECKBOX2
Action start 15:35:49: CustomCheckA_SetProperty_CHECKBOX2.
Action ended 15:35:49: CustomCheckA_SetProperty_CHECKBOX2. Return
value 1.
MSI (c) (28:3C): Doing action: CustomCheckA_SetProperty_CHECKBOX3
Action start 15:35:49: CustomCheckA_SetProperty_CHECKBOX3.
Action ended 15:35:49: CustomCheckA_SetProperty_CHECKBOX3. Return
value 1.
MSI (c) (28:3C): Doing action: CustomCheckA_SetProperty_CHECKBOX4
Action start 15:35:49: CustomCheckA_SetProperty_CHECKBOX4.
Action ended 15:35:49: CustomCheckA_SetProperty_CHECKBOX4. Return
value 1.
MSI (c) (28:3C): Doing action: WEBCA_TARGETVDIR
Action start 15:35:49: WEBCA_TARGETVDIR.
Action ended 15:35:49: WEBCA_TARGETVDIR. Return value 1.
MSI (c) (28:3C): Doing action: WEBCA_TARGETPORT
Action start 15:35:49: WEBCA_TARGETPORT.
Action ended 15:35:50: WEBCA_TARGETPORT. Return value 1.
MSI (c) (28:3C): Doing action: WEBCA_CreateURLs
Action start 15:35:50: WEBCA_CreateURLs.
MSI (c) (28:3C): Creating MSIHANDLE (1) of type 790542 for thread 1340
Action ended 15:35:50: WEBCA_CreateURLs. Return value 1.
MSI (c) (28:3C): Doing action: WEBCA_EvaluateURLsNoFail
Action start 15:35:50: WEBCA_EvaluateURLsNoFail.
MSI (c) (28:3C): Creating MSIHANDLE (2) of type 790542 for thread 1340
Action ended 15:35:50: WEBCA_EvaluateURLsNoFail. Return value 3.
MSI (c) (28:3C): Doing action: FatalErrorForm
Action start 15:35:50: FatalErrorForm.
Info 2898. VSI_MS_Sans_Serif13.0_0_0, MS Sans Serif, 0
DEBUG: Error 2826: Control Line1 on dialog FatalErrorForm extends
beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this
package. This may indicate a problem with this package. The error code
is 2826. The arguments are: FatalErrorForm, Line1, to the right
DEBUG: Error 2826: Control Line2 on dialog FatalErrorForm extends
beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this
package. This may indicate a problem with this package. The error code
is 2826. The arguments are: FatalErrorForm, Line2, to the right
DEBUG: Error 2826: Control BannerBmp on dialog FatalErrorForm extends
beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this
package. This may indicate a problem with this package. The error code
is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right
Info 2898. VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400, MS
Sans Serif, 0
Info 2898. VSI_MS_Sans_Serif16.0_1_0, MS Sans Serif, 0
Action 15:35:50: FatalErrorForm. Dialog created
Action ended 15:35:52: FatalErrorForm. Return value 1.
Action ended 15:35:52: INSTALL. Return value 3.
 
I was searching around for possible known issues with SP4 before we
install it and found this MS article about there being two new user
rights introduced by SP4:

http://support.microsoft.com/default.aspx?kbid=821546

I'd be interested to find out if this is what breaks Windows Installer
and if so, if it's easily fixed.

Anyway, if you figure it out, please post the answer since we may end
up with the same problem. :)

Thanks!
 
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