Windows 2000 Fax Service

[Guest]

Greetings All,

Have recently started using the Windows 2000 Fax Service to receive
multi-page documents faxed by a client. During the reception, we are getting
an error: EVENT ID: 8232 (Fax failed due to transmission error).

I have found absolutely no support for this error on Microsoft's website.
Does anyone have any links, or knowledge of what would cause this? Should I
be looking at the service or the external modem? Thoughts please.

Joel

 

[Colon Terminus]

The Fax Service is the last place I'd look.

Things I'd check first:
Speicial features on the line that could interfere (call waiting, etc)
Other running processes that could interfere
The modem
The phone line
Signal quality (line noise)
The sending device
The connect speed (connect at a lower speed if possible)

Determine if this problem happens with ALL incoming faxes or just faxes from
the one client.

 

[Guest]

Hi,

We ended up updating to a newer modem and that problem stopped. However, a
new one has just begun. Now it seems that clients that try and fax in get
errors. BUT, if we fax something to that line first in the morning, then all
is well; and that is the dumbest thing I think I have ever seen. Thanks for
the reply.

Joel