Window Installer 'Hangs'

[Guest]

oWhen I try to acess my Paint Shop Pro X program the Window Installer appears
and says 'Preparing to Install' and it just hangs there. I tried unistalling
Paint Shop Pro X so I could do a reinstall, but I can't unistall it, I also
did a repair with the CD but it wouldn't allow that either. After some time I
get the message: "This patch package could not be opened. Verify that the
patch package exists and that you can access it, or contact the application
vendor to verify that this is a valid Windows Installer patch package."
I don't know what the message means and I need help to make my Window
Installer work correctly again and Paint Shop Pro X work correctly again.

 

[Galen]

In needhelp <[email protected]> had this to say:

My reply is at the bottom of your sent message:

oWhen I try to acess my Paint Shop Pro X program the Window Installer
appears and says 'Preparing to Install' and it just hangs there. I
tried unistalling Paint Shop Pro X so I could do a reinstall, but I
can't unistall it, I also did a repair with the CD but it wouldn't
allow that either. After some time I get the message: "This patch
package could not be opened. Verify that the patch package exists and
that you can access it, or contact the application vendor to verify
that this is a valid Windows Installer patch package."
I don't know what the message means and I need help to make my Window
Installer work correctly again and Paint Shop Pro X work correctly
again.

Windows Installer Appears Every Time a Program Is Started
http://support.microsoft.com/default.aspx?scid=kb;en-us;265194

And...

How to resolve Common "Windows Installer" Problems:
http://support.microsoft.com/default.aspx?scid=kb;en-us;555175

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"We approached the case, you remember, with an absolutely blank mind,
which is always an advantage. We had formed no theories. We were simply
there to observe and to draw inferences from our observations." -
Sherlock Holmes