WIN XP Setup Fails

G

Guest

Hi ALL,
I have an unusual problem. I recently replaced my aging DELL Dimension 300mh
PC and promised to donate it to a local school. It only has a 4.3 GB Seagate
SCSI HD. I attempted to Clean install XP PRO (formatted it first) but, though
the setup procedure started off ok when it begin installing the WINDOWS files
it got as far as...."34 miutes left" and the monitor went dark. I allowed
sufficient time to finish but nothing happened. I restarted the process
several times with the same dismal result. Could it be that the HD is too
small for XP? Perhaps, there is something I have overlooked to correct this
problem? Another thought - I still have the Win 95, 98 and ME original disks.
Would installing one of these older OS's be the best choice? The only other
possibility is to buy and install a larger HD.

Suggestions and helpful advice from the experts in Cyber Space would be most
welcome....Thanks................................CinciDave
 
W

Will Denny

Hi

The link works here.

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups
 
G

Guest

"Sorry, the page you requested is not available." This is the response I get
when I click on the referenced line. Am I missing something here?
 
J

John John

It works here. Maybe try this one:
http://support.microsoft.com/?kbid=828267

This is the contents of the article:

Setup stops responding with 34 minutes remaining

View products that this article applies to.

Article ID : 828267
Last Review : May 5, 2005
Revision : 2.1

SYMPTOMS
When you try to install Microsoft Windows XP or Microsoft Windows Server
2003, the computer stops responding, or "hangs," during the graphical
user interface (GUI) mode portion of Setup. This issue occurs when Setup
indicates that 34 minutes remain in the installation.

CAUSE
This issue may occur if there is a hardware-related issue that causes
Setup to stop responding.

RESOLUTION
To resolve this issue, determine which hardware component is causing the
problem. To troubleshoot, follow these steps:

1. Restart your computer.

Setup tries to identify the device that is causing the problem and tries
to skip the device on the next restart. You may have to restart your
computer multiple times.

2. If the problem persists, examine the Setup log files for anything
that may indicate what may be causing the problem. To do this, press
SHIFT+F10 to open a command prompt after the first restart, and after
any subsequent restarts, if Setup stops responding. In the %windir%
folder (typically, C:\Windows or C:Winnt), look for the Pnplog.txt file.
This log file is only created during setup if there is an issue that is
detected with hardware. The log file should include the hardware that
Setup will skip on the next restart.

You can also review the Setupapi.log file, the Setupact.log file, and
the Setuperr.log file (in the %windir% folder) to try to determine which
device Setup was trying to detect when it stopped responding. To locate
the device that is the most likely cause of the issue, read the last 10
to 15 lines at the end of the files.

Note You may have to look for the last class installer to load in the
Setupapi.log file. This may tell you the device class instead of the
specific device.

If the Setup log files indicate that a hardware device or a driver may
be causing the problem, verify that your hardware is supported by
Windows XP or Windows Server 2003. To do this, check the device
manufacturer's Web site, or visit the following Microsoft Hardware
Compatibility List Web site:
http://www.microsoft.com/whdc/hcl/default.mspx
(http://www.microsoft.com/whdc/hcl/default.mspx)

3. If the log files do not indicate the cause of the issue, try removing
hardware to determine which device is causing Setup to stop responding.

a. Remove any external hardware, such as attached devices that are not
required for setup (for example, printers, external serial devices, and
Universal Serial Bus [USB] devices other than the primary keyboard).

b. Remove any internal cards that are not required for setup, such as
sound cards.

c. Disable items in the basic input/output system (BIOS), such as ports
or power management features, and on-board devices that are not required
for setup to complete, such as modems.

4. Try to move or reseat the cards in the Peripheral Connect Interface
(PCI) slots.

REFERENCES
For more information about Setup not responding in Windows XP, click the
following article number to view the article in the Microsoft Knowledge
Base:
811267 (http://support.microsoft.com/kb/811267/) Setup stops responding
or displays an unrecoverable error message

APPLIES TO
• Microsoft Windows Server 2003, Datacenter Edition
• Microsoft Windows Server 2003, Enterprise Edition
• Microsoft Windows Server 2003, Standard Edition
• Microsoft Windows Server 2003, Web Edition
• Microsoft Windows XP Professional
• Microsoft Windows XP Home Edition

Keywords:
kbprb KB828267
 
G

Guest

Since the last response I have removed the few HW items that are not
required, but still the system hangs after 32 sec. of..."34 minutes
remaining". I could not find the PnPlog,txt file, but did look at the
setupact.log, setupapi.log and the setuperr.log files. There were several
attempts to find and load a file: ismif32.dll at the beginning of the section
Initialize SMS support. I have searched for this file but could not find it
directly although it is referenced in the MS web reference section.
I also noted that driver files were not found, but the above logs did not
indicate what items required them. It might be that the log file listed
several attempts to find a certain driver. If I knew more about these
references I guess I could be more specific. So what if anything might I try
next?................
--
CinciDave


John John said:
It works here. Maybe try this one:
http://support.microsoft.com/?kbid=828267

This is the contents of the article:

Setup stops responding with 34 minutes remaining

View products that this article applies to.

Article ID : 828267
Last Review : May 5, 2005
Revision : 2.1

SYMPTOMS
When you try to install Microsoft Windows XP or Microsoft Windows Server
2003, the computer stops responding, or "hangs," during the graphical
user interface (GUI) mode portion of Setup. This issue occurs when Setup
indicates that 34 minutes remain in the installation.

CAUSE
This issue may occur if there is a hardware-related issue that causes
Setup to stop responding.

RESOLUTION
To resolve this issue, determine which hardware component is causing the
problem. To troubleshoot, follow these steps:

1. Restart your computer.

Setup tries to identify the device that is causing the problem and tries
to skip the device on the next restart. You may have to restart your
computer multiple times.

2. If the problem persists, examine the Setup log files for anything
that may indicate what may be causing the problem. To do this, press
SHIFT+F10 to open a command prompt after the first restart, and after
any subsequent restarts, if Setup stops responding. In the %windir%
folder (typically, C:\Windows or C:Winnt), look for the Pnplog.txt file.
This log file is only created during setup if there is an issue that is
detected with hardware. The log file should include the hardware that
Setup will skip on the next restart.

You can also review the Setupapi.log file, the Setupact.log file, and
the Setuperr.log file (in the %windir% folder) to try to determine which
device Setup was trying to detect when it stopped responding. To locate
the device that is the most likely cause of the issue, read the last 10
to 15 lines at the end of the files.

Note You may have to look for the last class installer to load in the
Setupapi.log file. This may tell you the device class instead of the
specific device.

If the Setup log files indicate that a hardware device or a driver may
be causing the problem, verify that your hardware is supported by
Windows XP or Windows Server 2003. To do this, check the device
manufacturer's Web site, or visit the following Microsoft Hardware
Compatibility List Web site:
http://www.microsoft.com/whdc/hcl/default.mspx
(http://www.microsoft.com/whdc/hcl/default.mspx)

3. If the log files do not indicate the cause of the issue, try removing
hardware to determine which device is causing Setup to stop responding.

a. Remove any external hardware, such as attached devices that are not
required for setup (for example, printers, external serial devices, and
Universal Serial Bus [USB] devices other than the primary keyboard).

b. Remove any internal cards that are not required for setup, such as
sound cards.

c. Disable items in the basic input/output system (BIOS), such as ports
or power management features, and on-board devices that are not required
for setup to complete, such as modems.

4. Try to move or reseat the cards in the Peripheral Connect Interface
(PCI) slots.

REFERENCES
For more information about Setup not responding in Windows XP, click the
following article number to view the article in the Microsoft Knowledge
Base:
811267 (http://support.microsoft.com/kb/811267/) Setup stops responding
or displays an unrecoverable error message

APPLIES TO
• Microsoft Windows Server 2003, Datacenter Edition
• Microsoft Windows Server 2003, Enterprise Edition
• Microsoft Windows Server 2003, Standard Edition
• Microsoft Windows Server 2003, Web Edition
• Microsoft Windows XP Professional
• Microsoft Windows XP Home Edition

Keywords:
kbprb KB828267
"Sorry, the page you requested is not available." This is the response I get
when I click on the referenced line. Am I missing something here?
 

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