Win XP Security center does not recognize virus software

[Ronald E. Foltz]

Hello. . i have loaded the service pack 2 into my laptop, a VPR Matrix with
Windows XP Home
have also loaded my anti-virus program, Trend Micro PC Cillin Internet
Security 2006
Did the anti-virus first then the service pack. . .after rebooting, got the
msg "windows does not detect any anti-virus program installed on this
computer". . .went to control panel and security center said;
firewall. . .on, Automatic updates. . . on, virus protection. . .not found
.. . . .. had the option to check box saying "i have an anti-virus program
and will monitor it myself". . it also tells me that windows will not
monitor or sent alerts if it is off or out of date. . .have checked and the
anti-virus probram is working and all my settings are "in line". . .if
anyone can give me any information i will be most grateful. .
thanks in advance for any help R E (Gene) Foltz

 

[Rock]

Hello. . i have loaded the service pack 2 into my laptop, a VPR Matrix
with Windows XP Home
have also loaded my anti-virus program, Trend Micro PC Cillin Internet
Security 2006
Did the anti-virus first then the service pack. . .after rebooting, got
the msg "windows does not detect any anti-virus program installed on this
computer". . .went to control panel and security center said;
firewall. . .on, Automatic updates. . . on, virus protection. . .not
found . . . .. had the option to check box saying "i have an anti-virus
program and will monitor it myself". . it also tells me that windows will
not monitor or sent alerts if it is off or out of date. . .have checked
and the anti-virus probram is working and all my settings are "in line". .
.if anyone can give me any information i will be most grateful. .
thanks in advance for any help R E (Gene) Foltz

It's best to remove the anti-virus before installing the service pack and
then install the AV.

 

[Ronald E. Foltz]

Hello Rock. . .. but i had already had the anti-virus installed on the
desktop when i installed the service pack 2. . .the problem didn't happen
with the desktop . .. . can you tell me a way to "fix" the problem on the
laptop?? Gene

 

[Rock]

Hello Rock. . .. but i had already had the anti-virus installed on the
desktop when i installed the service pack 2. . .the problem didn't happen
with the desktop . .. . can you tell me a way to "fix" the problem on the
laptop??

"Rock" wrote

But the fact is that it can interfere, and it seems it did so in your case.
Just because it worked in one configuration is not a guarantee. It is
_always_ best to at least disable, if not remove, AV programs when doing a
major OS upgrade like that.

One option is to uninstall the AV then reinstall. Another is to remove SP2,
uninstall the AV, install SP2, then install the AV.

How to remove Windows XP Service Pack 2 from your computer
http://support.microsoft.com/?id=875350

Installing Service Packs
http://www3.telus.net/dandemar/xpsp2.htm
http://www3.telus.net/dandemar/spackins.htm

Pre-Install, Install, Cleaning Up Afterwards
http://forum.aumha.org/viewforum.php?f

 

[Ronald E. Foltz]

Thanks a lot Rock. . .that was very helpful. . .will see what i can do with
it. . .Gene

 

[Rock]

Thanks a lot Rock. . .that was very helpful. . .will see what i can do
with it.

"Rock" wrote

Ok, good luck.