WIN-XP Explorer.exe Crashes


K

Korba84

Every time I open a folder (I believe it's only folders with thumbnails) in
WinXP, Explorer crashes, usually before all of the folders finish loading
their thumbs. It throws up a error report dialog and restarts Explorer. Can
be duplicated repeated times.

This is a universal fault/error that appeared with no warning. No Windows
Updates (shadow updates?) or new programs were installed.


Error Report:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/5/2008
Time: 2:30:53 AM
User: N/A
Computer: LINK-I
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 6e 74 64 6c 6c in ntdll
0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
0040: 2e 32 36 30 30 2e 32 31 .2600.21
0048: 38 30 20 61 74 20 6f 66 80 at of
0050: 66 73 65 74 20 30 30 30 fset 000
0058: 31 38 66 65 61 0d 0a 18fea..



Error Report Part 2:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 3/5/2008
Time: 4:34:21 PM
User: N/A
Computer: LINK-I
Description:
Fault bucket 476619720.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 34 37 36 36 31 39 37 32 47661972
0010: 30 0d 0a 0..
 
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N

nass

Korba84 said:
Every time I open a folder (I believe it's only folders with thumbnails) in
WinXP, Explorer crashes, usually before all of the folders finish loading
their thumbs. It throws up a error report dialog and restarts Explorer. Can
be duplicated repeated times.

This is a universal fault/error that appeared with no warning. No Windows
Updates (shadow updates?) or new programs were installed.


Error Report:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/5/2008
Time: 2:30:53 AM
User: N/A
Computer: LINK-I
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 6e 74 64 6c 6c in ntdll
0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
0040: 2e 32 36 30 30 2e 32 31 .2600.21
0048: 38 30 20 61 74 20 6f 66 80 at of
0050: 66 73 65 74 20 30 30 30 fset 000
0058: 31 38 66 65 61 0d 0a 18fea..



Error Report Part 2:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 3/5/2008
Time: 4:34:21 PM
User: N/A
Computer: LINK-I
Description:
Fault bucket 476619720.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 34 37 36 36 31 39 37 32 47661972
0010: 30 0d 0a 0..

It mostly caused by a third-party BHO or software that installed on your
system, try to follow the instruction below and let me know.

The Explorer.exe process may unexpectedly quit when you try to search for a
file in Windows XP or in Windows Server 2003
http://support.microsoft.com/kb/900004

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx


Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive and also the Check Disk Tool
on start up.

Reboot your machine and see if the issue resolved, if not please proceed
with the next step:

= You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.
HTH.
nass
 
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M

Mark Alsip

I am now plagued with this error as well. It is not limited to folders with
thumbnail caches, however. It's interesting that I can drop to a command
prompt and examine folder contents, removing files one at a time then going
back to see if Explorer crashes. And crash it does, repeatedly, 100% of the
time when I try to open in Explorer, until I've emptied the folder. If I
MOVE (rather than delete) the files into another folder not plagued by the
Explorer crash, then open that folder in Explorer, there is no crash.

Microsoft support has done a great job in responding in a timely manner to
my error report(s), but have made some horribly incorrect guesses at the
cause of the problem. The blame is always placed on "3rd party software" or
hardware which, unfortunately, I don't own and have never installed.

Like your incident, my system was functioning perfectly before the first
incident of the error, and there have been absolutely no software or hardware
updates of any kind. I've done a low-level surface scan of the hard drive
several times to ensure it's OK; and pored over event logs until my eyes hurt
but found nothing. There are no viruses, spyware, rogue programs, etc. My
system is as up to date on service packs and critical updates as it can
possibly be.

At Microsoft's request, I've used a utility to disable 3rd party software
that's installed with hooks into the shell, then retrying Explorer. It
doesn't help.

I can repeat the crashes 100% of the time and show it's not related to a
particular file extension, thumbnail cache etc. The crash is always in
Explorer, in the same module. To add insult to injury, now when Dr. Watson
fires up and starts its mind-numbingly slow memory dump, DR WATSON ITSELF
CRASHES.

And, of course, in response to the Dr. Watson crash, Dr. Watson fires up and
tries to report on the error, but Dr. Watson crashes, so then...

.... well, you get the idea.
 

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