Wi-Fi Connectivity issues


V

Vince

Trying to help someone with Vista Home Premium that is having issues getting
on the internet with Wi-Fi.

I tried connecting this machine to more than one known working router with a
highspeed connection in more than one network.

When the computer is plugged into either router with a cat 5 cable the
computer pulls an IP from the router and can browse the internet without any
issues at all.

The trouble comes when trying to connect to the internet through the Wi-Fi.
The computer is connecting to the router because it is pulling an IP address
from the router for the Wi-Fi adapter. The Wi-Fi adapter says it is
connected which it is. That can be seen by logging into the router and
seeing the computer in question and matching it's mac address up to the
Wi-Fi card in the computer.

However even though the computer has connected to the Wi-Fi it can not
browse the internet. Other computers on the same system can but this one can
not.

We have tried everything from disabling and even removing all 3rd party
internet security and firewalls.

The person had all personal files and important information backed up so we
even went as far as reformating and reinstalling the OS.

Still we can connect to the router send and recieve packets but can not
communicate over the internet.

I have been working at this for hours and just can not figure out what the
heck is going on.

I will pass on any information that comes from this post to the owner of the
computer for them to try out. At this point I am ready to suggest pulling
Vista out of this machine and install XP or even Linux just to make this
thing useable.

From what I am told the machine has never be able to get onto a Wi-Fi system
from day one.

I have suggested to the owner to go to the store tomorrow and purchase a
third party Wi-Fi card and see if it would make a working connection.

Thanks for any advice that comes from this post.
 
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N

Nonny

Trying to help someone with Vista Home Premium that is having issues getting
on the internet with Wi-Fi.

I tried connecting this machine to more than one known working router with a
highspeed connection in more than one network.

When the computer is plugged into either router with a cat 5 cable the
computer pulls an IP from the router and can browse the internet without any
issues at all.

The trouble comes when trying to connect to the internet through the Wi-Fi.
The computer is connecting to the router because it is pulling an IP address
from the router for the Wi-Fi adapter. The Wi-Fi adapter says it is
connected which it is. That can be seen by logging into the router and
seeing the computer in question and matching it's mac address up to the
Wi-Fi card in the computer.

However even though the computer has connected to the Wi-Fi it can not
browse the internet. Other computers on the same system can but this one can
not.

We have tried everything from disabling and even removing all 3rd party
internet security and firewalls.

The person had all personal files and important information backed up so we
even went as far as reformating and reinstalling the OS.

Still we can connect to the router send and recieve packets but can not
communicate over the internet.

I have been working at this for hours and just can not figure out what the
heck is going on.

I will pass on any information that comes from this post to the owner of the
computer for them to try out. At this point I am ready to suggest pulling
Vista out of this machine and install XP or even Linux just to make this
thing useable.

From what I am told the machine has never be able to get onto a Wi-Fi system
from day one.

I have suggested to the owner to go to the store tomorrow and purchase a
third party Wi-Fi card and see if it would make a working connection.

Thanks for any advice that comes from this post.

What kind of security encryption are you using at the router?

When I set mine up, I used WPA. My notebook connected OK, but couldn't
surf the web. It was like everything was so slow that IE just gave up
after a while.

For whatever reason, I backed the encription down to WEP, and
everything was immediately fine from that point on.

That was a week ago. I haven't checked to see if it was anything else
yet.
 
K

knobber

Do you have the ssid on or off ,if on you could turn it off and see if this
solves the problem .Had this issues with a number of clients all solved by
doing this.

Good luck Vince,
Regards,
knobber
 
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M

Mick Murphy

1. Make sure that the Router has the latest vista compatible firmware.
2, Make sure Network Adaptor has the latest Drivers.
3. In Vista Network connection, right-click on it>Properties>
unbind(untick) TCP/IPv6
A few ISPs have probs with it.
 

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