Why doesn't Windows recognise my DVD burner?

[Ben]

Hi folks,

I have a Liteon SHM-165P6S DVD-RW device and I can write discs with
3rd-party tools such as DeepBurner, but Vista doesn't recognise its burning
capabilities. For example, the 'DVD Burner' list in DVD Maker is empty.

Any ideas why this may be? How can I resolve this lack of Windows
functionality?

cheers,
Ben

 

[BigJim]

just a guess but one might think that Vista does not have the necessary
drivers to recognize your drive.
On the other hand the 3rd party software does.

 

[Michael Solomon]

Hi folks,

I have a Liteon SHM-165P6S DVD-RW device and I can write discs with
3rd-party tools such as DeepBurner, but Vista doesn't recognise its
burning capabilities. For example, the 'DVD Burner' list in DVD
Maker is empty.
Any ideas why this may be? How can I resolve this lack of Windows
functionality?

cheers,
Ben

Try this, right click the drive in Explorer, select properties, go to the
recording tab and make sure "Enable CD recording on this drive is selected,"
click apply and ok. If it's already selected, unselect it, click apply and
ok, then select it gain and click apply and ok. By the way, if it's not
selected and selecting it resolves the issue, you may have to unselect it to
get all the functions of your third party software to work again.

 

[Ben]

Hi Michael,

When viewing the Drive properties there is no Recording tab. When viewing
that device there are four tabs:
- General
- Hardware
- Sharing
- Customize

When viewing the hardware properties there are five tabs:
- General
- DVD Region
- Volumes
- Driver
- Details

cheers,
Ben

 

[Michael Solomon]

Hi Michael,

When viewing the Drive properties there is no Recording tab. When
viewing that device there are four tabs:
- General
- Hardware
- Sharing
- Customize

When viewing the hardware properties there are five tabs:
- General
- DVD Region
- Volumes
- Driver
- Details

cheers,
Ben

I apologize. I don't have a Vista setup running right now and I thought
when I had done it I had done so the same as I had in XP. Try this, go to
Vista help and use Enable CD Recording as your search topic and see if that
brings up the steps to do it. Based on the symptoms you described, it
sounds as though recording isn't enabled on that drive but since I don't
have my setup running, I cannot give you the exact steps.

 

[Guest]

my computer, click on DVD burner, right click properties, top of menu, right
side click and select drive to burn to

Hi Michael,

When viewing the Drive properties there is no Recording tab. When viewing
that device there are four tabs:
- General
- Hardware
- Sharing
- Customize

When viewing the hardware properties there are five tabs:
- General
- DVD Region
- Volumes
- Driver
- Details

cheers,
Ben

 

[Ben]

Sorry loaderopp I don't follow, what do you mean "top of menu, right side
click and select drive to burn to"?

cheers,
Ben

my computer, click on DVD burner, right click properties, top of menu,
right
side click and select drive to burn to

 

[Guest]

Go to my computer, Highlight your DVD burner, Right click your mouse button
on your highlighted drive. Slide down to bottom of pop up menu. Right click
mouse button on properties. A menu will appear, On the top right side of menu
it will say
(recording) Right click on recording. another menu will appear you can
select what drive to want to record to.

 

[Ben]

Thanks for your reply, but there is no Recording menu on that drive. :-(

Ben

Go to my computer, Highlight your DVD burner, Right click your mouse
button
on your highlighted drive. Slide down to bottom of pop up menu. Right
click
mouse button on properties. A menu will appear, On the top right side of
menu
it will say
(recording) Right click on recording. another menu will appear you can
select what drive to want to record to.

 

[Michael Solomon]

Thanks for your reply, but there is no Recording menu on that drive. :-(
Ben

Maybe your drive isn't being recognized as a recordable drive. Have you
checked it's properties as well as how it appears in Device Manager?

 

[Ben]

That's exactly the problem - I think it's being recognised as a reader and
not a read/writer. It's listed in Device Manager as "LITE-ON DVDRW
SHM-165P6S SCSI CdRom Device"

Ben

 

[Michael Solomon]

That's exactly the problem - I think it's being recognised as a
reader and not a read/writer. It's listed in Device Manager as
"LITE-ON DVDRW SHM-165P6S SCSI CdRom Device"

Ben

I apologize, Ben, I should have read your original post a little closer. Is
this, in fact, a SCSI device? Have you checked with Lite-ON for updates
that might help get this device recognized by Vista. BigJim, in the second
post in this thread actually diagnosed the issue. If it's not a SCSI device
but it is being recognized as such, perhaps a firmware update would resolve
the issue but that still would have to come from Lite-ON. Even then, you
still might need additional drivers for your specific device; I'd check with
Lite-ON.

 

[Ben]

Michael,

Yes, I suspect it is just a case of a missing driver. I was hoping that I
had failed to to something obvious, and hence posted this thread.

The device isn't SCSI, it's a conventional ATA/IDE device that is connected
through the JMicron JMB36X controller of the Abit AB9 Pro motherboard.
Since that host can take IDE and SATA devices, perhaps that's the reason the
optical device is picked up as SCSI. If I recall correctly, storage devices
on PCI controller cards sometimes show up as SCSI even if they're not (?),
so perhaps this is the same.

FYI: I've also tried attaching the drive via USB2 (with an IDE->USB
converter) with exactly the same results.

The device itself is using the current firmware available from Liteon's
website although I've not yet contacted them about Vista support.

cheers,
Ben

 

[koze]

You have to use the latest drivers for the MB and Chipset to let Vista see
the device correct, best was if there where real Vista drivers:
http://www.abit-usa.com/downloads/driver/drivers.php?categories=1&model=323

Ko.

 

[Ben]

Hi Ko,

Thanks, but I'm running the current Intel and JMicron drivers from that page
but they don't enable the writing features of the device in Windows or
Windows apps.

Maybe up-to-date drivers will come along in the future...?

cheers,
Ben

 

[Michael Solomon]

Michael,

Yes, I suspect it is just a case of a missing driver. I was hoping
that I had failed to to something obvious, and hence posted this
thread.
The device isn't SCSI, it's a conventional ATA/IDE device that is
connected through the JMicron JMB36X controller of the Abit AB9 Pro
motherboard. Since that host can take IDE and SATA devices, perhaps
that's the reason the optical device is picked up as SCSI. If I
recall correctly, storage devices on PCI controller cards sometimes
show up as SCSI even if they're not (?), so perhaps this is the same.

FYI: I've also tried attaching the drive via USB2 (with an IDE->USB
converter) with exactly the same results.

The device itself is using the current firmware available from
Liteon's website although I've not yet contacted them about Vista
support.
cheers,
Ben

I note you have driver updates, have you checked for BIOS updates that might
address this issue.

Yes, sometimes some Non-SCSI devices are picked up as SCSI, I'm not sure
that is the issue though. you might want to contact Lite-On tech support
and see if they might have a solution to this issue.

 

[koze]

Hi Ben,

I'm afraid you have to ask the people from Abit, but my hope's are not that
high.
Maybe the mfgr from the chipset?

I would suggest to take a look at the Intel site if they do have update inf
files for the chipset, helped in a other case.

And file a support question at the Abit site for drivers, if all do it may
work, or help them to start working on it.

Ko.

Hi Ko,

Thanks, but I'm running the current Intel and JMicron drivers from that
page but they don't enable the writing features of the device in Windows
or Windows apps.

Maybe up-to-date drivers will come along in the future...?

cheers,
Ben

 

[Ben]

I contacted Lite-On. They replied that the version of Nero supplied with
that drive isn't Vista compatible (mine was OEM anyway) so I should use a
newer version of Nero. They evaded answering the question of Vista's
support for the hardware itself.

cheers,
Ben

 

[Ben]

Thanks for the tips, Ko - I'll try Abit.

cheers,
Ben

 

[Michael Solomon]

I contacted Lite-On. They replied that the version of Nero supplied
with that drive isn't Vista compatible (mine was OEM anyway) so I
should use a newer version of Nero. They evaded answering the
question of Vista's support for the hardware itself.

<LOL>Well, it's not a total loss then. The implicatin at least is that it
will work with latest version of Nero in Vista. I'm sure we'll hear from
you if it doesn't and yeah, I'd be pissed too!<VBG>