Why does the blus startup screen say that I need to register windo

[Guest]

The pc is a 3 year old DELL running Windows XP Home Edition. It is my
daughter's pc that she has at college. She powered it off after it would not
shut down and seemed to "freeze". It will boot up in safe mode. Did she
clobber her user profile? What else could cause this to occur and how do I
fix it this weekend?

Any help would be appreciated.

 

[Galen]

In OMD <[email protected]> had this to say:

My reply is at the bottom of your sent message:

The pc is a 3 year old DELL running Windows XP Home Edition. It is my
daughter's pc that she has at college. She powered it off after it
would not shut down and seemed to "freeze". It will boot up in safe
mode. Did she clobber her user profile? What else could cause this
to occur and how do I fix it this weekend?

Any help would be appreciated.

My first guess would be malware... But that's almost always my guess when we
haven't any information to go on. What sort of problems are you getting if
you try to log on to the account? If it's a corrupt profile then see the
bottom link... I really think the first guess would be malware without any
real information besides saying it froze. What more info can you feed us?

Malware Cleaning:
http://kgiii.info/windows/all/general/malwarefix.html

Corrupted Profile: Windows XP :
http://kgiii.info/windows/XP/general/corruptprofile.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

Please note that if you're reading this in a browser and the domain is
not owned by Microsoft then this work is being used without permission.

Access MS Newsgroups :
http://kgiii.info/windows/all/general/msnewsgroups.html

 

[Guest]

Galen, Thanks for the info.

I'm sorry I can't give any additional info at this time as I am about a 1
1/2 hour drive away from her college. This is all the info she has provided.
I will drive there this weekend and try to help her out.

We are attempting to find all the CDs that came with her pc when we bought
it 3 years ago. If I need to re-install windows; Can I do this in Safe Mode
from disk images that are probably stored on her hard drive somewhere? If
so, any help on this would be appreciated.

THANKS AGAIN!

 

[Harry Ohrn]

Have you tried running System Restore from Safe Mode?

 

[Guest]

After you've done a complete cleaning according to Galen's post and
while still in Safe Mode, try to do a System Restore.
Start>All Programs>Accessories>System Tools>System Restore

 

[Ron Martell]

The pc is a 3 year old DELL running Windows XP Home Edition. It is my
daughter's pc that she has at college. She powered it off after it would not
shut down and seemed to "freeze". It will boot up in safe mode. Did she
clobber her user profile? What else could cause this to occur and how do I
fix it this weekend?

Any help would be appreciated.

Registration is optional. Activation is mandatory.

Does the error message refer to registration or to activation?

Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm

 

[Guest]

Now that I am on-site, it said Windows needs to be ACTIVATED. It could NOT
connect to the internet because it could not detect the connection and I do
NOT have a cable for dial-up connection.

I tried a restore from last good copy while in SAFE Mode and now I get three
error windows that pop-up while re-booting.

The messages are: Winlogon.exe Entry Point Not Found The procedure entry
point RegisterFormCLSID could not be located in the dynamic link library
ole32.dll. This window comes up twice.

The third window is: services.exe Entry Point Not Found The procedure entry
point RegisterScmCallback could not be located in the dynamic link library
umpnpmgr.dll.

PLEASE HELP.. Any ideas what to do now?

 

[Ron Martell]

Now that I am on-site, it said Windows needs to be ACTIVATED. It could NOT
connect to the internet because it could not detect the connection and I do
NOT have a cable for dial-up connection.

I tried a restore from last good copy while in SAFE Mode and now I get three
error windows that pop-up while re-booting.

The messages are: Winlogon.exe Entry Point Not Found The procedure entry
point RegisterFormCLSID could not be located in the dynamic link library
ole32.dll. This window comes up twice.

That message would normally indicate that the ole32.dll file was an
incorrect (= older) version and that you need to replace it with an
updated version that contains the newer code including the entry point
RegisterFormCLSID.

The third window is: services.exe Entry Point Not Found The procedure entry
point RegisterScmCallback could not be located in the dynamic link library
umpnpmgr.dll.

Again this indicates that the file umpnpmgr.dll is an outdated version
that does not contain the code required by whatever application is
accessing the file.

I can find no references to these specific error messages and entry
points on the web or at microsoft.com. One reference I did find was
with regard to a file named umpnpmgr.hp.dll rather than umpnpmgr.dll.

If these progblems persist then my only suggestion would be to do a
repair install of your Windows XP as per the instructions at
http://michaelstevenstech.com/XPrepairinstall.htm

Good luck

Ron Martell Duncan B.C. Canada

 

[Colin Barnhorst]

Or run sfc (system file checker) if the poster has a Windows cd in case sfc
needs it.

 

[Guest]

Ron,
DELL online support indicated that my daughter picked up the netsky.d virus.
Because of me, her Norton Anti-virus was out of date (Norton 2003). I have
not reached Symantec yet but suspect that they will not help. I do have a
current version (Norton 2005) on my home pc.

I suspect that I will need to re-install all of the software that came with
the DELL Dimension 2350. I have the Windows XP Home Edition CD as well as MS
Office software that I paid extra for.

Is it just a matter of placing the Windows XP Home Edition CD in the disc
drive and booting up? Is this how I go about restoring tbe pc?

Should I then download SP2 for XP Home and install it once I can get
internet connectivity on the machine?

Thanks for all your help. Any other things to ponder would be appreciated
so much.

 

[Ron Martell]

Ron,
DELL online support indicated that my daughter picked up the netsky.d virus.
Because of me, her Norton Anti-virus was out of date (Norton 2003). I have
not reached Symantec yet but suspect that they will not help. I do have a
current version (Norton 2005) on my home pc.

I suspect that I will need to re-install all of the software that came with
the DELL Dimension 2350. I have the Windows XP Home Edition CD as well as MS
Office software that I paid extra for.

Is it just a matter of placing the Windows XP Home Edition CD in the disc
drive and booting up? Is this how I go about restoring tbe pc?

Should I then download SP2 for XP Home and install it once I can get
internet connectivity on the machine?

Thanks for all your help. Any other things to ponder would be appreciated
so much.

"Ron Martell" wrote:

If you have the Windows XP Installation CD (and not a Dell-supplied
"system recovery CD" then all you need to do is to boot the computer
with the CD in the drive and follow the instructions at
http://michaelstevenstech.com/XPrepairinstall.htm


Good luck

Ron Martell Duncan B.C. Canada

 

[Guest]

Ron,
How do I tell if it is an "Installation CD" vs. a "system recovery" CD?
What I thought was an Installation Windows XP CD did not work when I tried it
in the disk drive during bootup. I pressed to F12 function key at the DELL
screen and verified that it was to boot from the disc drive. The disc drive
light lit up, but nothing occurred. It keeps showing the winlogon.exe error
message along with the services.exe error. Do I need a bootup disk like with
Windows 95/98 for XP?

It just will NOT boot up in either Safe Mode or normal mode.

 

[Guest]

Ron,
Disredard my questions about what CD I have. I found the "correct"
operating system reinstallation CD. MY BAD :>{

Re-installation seems to have worked. I'm going out tomorrow and buying the
newest version of Norton Antivirus. I also ordered the SP2 CD from the MS
webpage. When that baby gets here, I will be applying that. I have printed
out instructions for doing so from the MS webpage.

Thanks to all who offered assistance. I now know how little I know about
windows.
Thanks Again!!!