That is a result of opening in Reading Layout view (Full Screen Reading view
in Word 2007). There are three possible workarounds, none of which you can
control on the sending end but can only recommend to the recipient:
1. Don't open the attachment directly; instead, save it to the hard drive
and open it from there (Word uses RL/FSR view only for attachments opened
directly).
2. Disable RL/FSR view at Tools | Options | General or Office Button | Word
Options | Popular. Attachments can then be opened directly and will be
displayed in the view in which they were saved.
3. Open in RL/FSR view, switch to Print Layout view, and update the TOC with
F9.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org