Which companies offer good telephone support?

[philster]

Hi,

I'm looking to buy a basic PC just for internet, e-mail and word processing.
Since it is not for myself, but for somebody with a limited knowledge of
computers I want to buy from a company that offers very good support
preferably over the phone. I've seen a couple of companies but they seem to
either do all their support over the internet or charge £1/min. for
telephone support.

Which companies should I turn to?

 

[ChristopherP]

Not aria or ebuyer...thats for sure

 

[philster]

Thanks. I'll stay away from them.

Other suggestions?

 

[ChristopherP]

im guessing if you are after a basic no frills PC then you could try Dell out - i just have no idea what their customer support is like.

 

[floppybootstomp]

I don't know about suppliers of just complete systems, but out of all the components suppliers the only two I've never had a problem with discussing stuff on the telephone have been overclock.co.uk and kustom PC's.

As for people like Dell, Mesh, etc., I have not a clue, I've never bought an off the shelf system.

Oh, and this may sound obvious, but avoid Microdirect (see other related threads on this Forum).

 

[Shorty]

With all due respect due to recent experience.. avoid MicroDirect as well.

Evesham seem to have good support from what I've heard.

I've also never had a problem getting through to Scan

 

[KGB-911]

DO NOT BUY DELL, you phone them up (still in warrenty) they tried to make me pay £250.00 for a keyboard!

NO MISTAKE- two hundred and fifty pounds