Mike said:
I searched the MS site for Remote Assistance and Googled Remote
Assistance but cannot find the download.
Where can I find it?
<snipped excess>
You can view the entire thread, indefinitely, here:
http://groups.google.com/group/micr...=st&q=author:[email protected]#321d581de7f8d402
Yes, I realize reafing can be very demanding and taxing for some.
Hang in there and keep trying! The rewards are worth the efffort!
Oh My, I agree it is very challenging to come up w/ the solutions
that don't come from canned thought.
Since you are learning I'll educate you give you even more
information to process. Remember hang in there it's worththe
struggle!!!
One of my networks is a mission critical special use closed network
w/o internet access consisting of 6 XP Pro Boxes and 3 W2K Pro
boxes. These boxes are located on the 6th floor and first floor of
the premise. After I install Remote Assistance (which WILL work
and has worked on W2K Boxes) I can remote into the W2K PCs and
offer an even higher level or service than I do now.
Whew! that's a lot of information to process!!! Good Luck!!!
You will *not* be providing "Remote Assistance".
You will be - at best - using Remote Desktop (per the Remote Desktop Client
you have mentioned elsewhere in this thread) to remotely control (without
the end-user being able to see what you are doing) the Windows XP machines.
You cannot remote control the Windows 2000 Professional boxes with Remote
Desktop (you can control Windows 2000 servers, but not professional.)
What you originally asked about and still insist calling it is/was "Remote
Assistance". Remote Assistance and Remote Desktop *are* not the same thing
when you are strictly speaking about native Microsoft Tools. Remote
Assistance is one tool. Remote Desktop is another. They utilize the same
protocol, but do different things.
One allows you to offer/ask for assistance and someone (the expert as they
are known) can control your machine after you give them permissions and you
can view what the expert is doing, interact with them, etc. Thus "Remote
Assistance" is actually assisting someone one-on-one remotely. Pretty well
named.
The other allows you to remotely control the machine. You can connect to it
and logon as any user that would be in the Remote Desktop Users group (all
administrators are in this group in Windows XP by default) and use the
machine almo9st in the same way as you would if you were sitting in front of
it. However - at the other end, the user sitting in front of the actual
machine is not getting any assistance one-on-one. They cannot SEE what you
are doing as the screen is locked as if you logged in, locked the screen and
walked away. If they are an administrator, they can even log you off. You
are not assisting them, but you may be fixing something that will help them
after you are done. That is remote desktop.
I know you think you have what you need - and that may very well be - but
your ability to express that is obviously limited. You originally asked for
"Remote Assistance" and later added that it was "for Win2K pro". If you
actually support computers - you should learn the difference at some point
in the terminology and learn the capabilities of the systems you are
managing.
- Windows 2000 Professional - no native remote control capabilities.
- Remote Assistance is where you can remotely assist someone, interact with
them.
- Remote Desktop is where you can remotely control a desktop - however, no
one can see what it is you are doing on the remote end.
- The RDPClient (msrdpcli.exe) you downloaded to install on the Windows
machines that don't already have it *only* gives you the ability to connect
to another machine (Windows 2000/2003/2008 server, Windows XP Professional
or superset, Windows Vista Business, etc.) using the Remote Desktop option.
It does not do the Remote Assistance and it does not give the Windows 2000
Professional/Windows 9x/ME machine you install it upon the capability of
*being* remotely controlled.
What you referenced in another post in this conversation I believe was:
http://www.microsoft.com/windowsxp/downloads/tools/rdclientdl.mspx
Which clearly references the "client portion of Remote Desktop", allowing
you to remotely control any computer with what could be called the "server
portion of Remote Desktop". This will not give you what you asked for
originally.
The latest version of the client for Windows XP/2003 systems is this:
Remote Desktop Connection (Terminal Services Client 6.0)
http://support.microsoft.com/kb/925876
I am unsure if you can utilize that client on legacy operating systems
(Windows 9x/2000) - so here is the more direct link to the client you
referenced:
http://www.microsoft.com/downloads/...21-d48d-426e-96c2-08aa2bd23a49&DisplayLang=en
Again - please notice that the client is going to do nothing for you in
terms of being able to remotely control the Windows 2000 Professional
machines - they just do not have the server component and you cannot install
it. You can use something like UltraVNC to control those machines (install
the server component and use the viewer component from other machines.)
Also, again - please notice that the client will not give you the ability to
remotely assist someone. The ability to remotely assist is already built
into Windows XP Professional/Home/etc - both directions. Installing the
client above on the Windows 2000 Professional machines does not mean you can
remotely assist anyone - just remotely control. It's a subtle difference -
but a real one.
Good luck.
ranges