Hi,
let's narrow down this issue first:
Method 1:
==================
Since this issue happens to IE, I think resetting IE setting to default may
helps.
1. Delete the cookies
1) Click Start, click Search and click For Files or Folders
2) Type "Cookies" (without the quotation marks) and click Search Now
3) Delete files in the cookie directory
2. Delete all the temporary files
1) Open Internet Explorer
2) Click Tools, click Internet Options and click Delete Files button in the
General tab
3. Delete the downloaded objects
1) Open Internet Explorer
2) Click Tools, click Internet Options and click settings button in the
General tab.
3) Press View Objects.
4) Remove all the Objects there.
4. Remove the Plug-Ins in Internet Explorer
1) Close all the Internet Explorer windows.
2) Open a Windows Explorer window by right Click My Computer and choose
Explore.
3) Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS
4) Remove all the files in this folder.
5. Delete SoftwareDistribution folder
1) Stop Automatic Updates service.
a. Click Start, click Run, type services.msc.
b. In the right pane, stop the Automatic Updates service.
2) Delete C:\Windows\SoftwareDistribution folder.
3) Test the issue again.
6. Reset all settings of Internet Explorer
1) Under the General tab, click Clear history button.
2) Under the Security tab, click Default Level button.
3) Under the Content tab. Under Content Advisor the button default is
"Enable..."
Click on "Clear SSL" under Certificates, and click on "OK."
4) Under "Local Area Network (LAN) settings" click on the "LAN Settings..."
button - remove all checkmarks and settings unless actually required to use
a proxy and close the window
5) Under the Programs tab, click Reset Web Settings.
6) Under the Advanced tab, click Restore Defaults button.
Under Browsing put a checkmark into or remove the checkmark from "Enable
third-party browser extensions (requires restart)".
7) Click on "Apply", then "OK"
8) Close Internet Explorer and restart the computer.
7. Disable all third party Add-ons
1) Open Internet Explorer.
2) Click Tools to select Manage Add-ons.
3) Disable all third party Add-ons.
Method 2:
====================
Create another new user profile to test
1. Log on as the Administrator or as a user with administrator credentials.
2. Click Start, and then click Control Panel.
3. Click User Accounts.
4. Click the Advanced tab, and then click Advanced.
5. In the left pane, click the Users folder.
6. On the Action menu, click New User.
7. Enter the appropriate user information, and then click Create.
8. Logon with the new user account to see if the issue occurs in the user
profile.
Method 3:
==================
We may start the problematic computer in safe mode to see if this issue
occurs.The steps to boot into safe mode are as below:
Safe Mode loads a minimally protected-mode configuration, disabling Windows
device drivers and using the standard VGA display adapter.
1. Restart the computer.
2. Keep pressing F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode with Network, and press Enter.
Note: Some third party applications and some hardware device cannot be used
during Safe Mode. You will temporarily be unable to connect to the Internet
temporarily while in Safe Mode.
If this issue disappears in safe mode, I suspect that it is related to some
third-party services or programs. We may use Clean Boot to eliminate third
party interference. To boot into Clean Boot environment:
1. Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
2. In the Startup tab, click the "Disable All" button.
3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
4. Click OK and restart your computer.
310560: How to troubleshoot by using the System Configuration utility in
Windows XP
http://support.microsoft.com/kb/310560
Method 4:
==================
If possible, please change a web browser like firefox to see if the problem
still occur.
Let me know the results.
Best regards,
Vincent Xu
Microsoft Online Partner Support
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