.wav files wont play - Error Message

[Scott]

I receive my Vonage phone messages as .wav files which worked fine and I
could open until about a month ago and the problem has not gone away. I have
the wav files associated with Windows Media Player (I have the latest version
which I think is WMP 11). When I try to open the file I get the following
error message:

"Can't create file: voice-message.wav. Right click the folder you want to
create the file in and then click Properties on the shortcut menu to check
for permissions for the folder."

When I attempt to save the .wav file in My Documents I get a similar
messsage that the attachment can not be saved and to right click on the
shortcut menu and check permissions.

I've gone completely nuts trying to figure this out. Dell tells me the
files may be corrupted (thats their best answer when they don't know). I
checked with Vonage who ran tests and concluded the wav files are not
corrupted. I can open them as wav files on my blackberry no problem.

Please HELP !!!!

 

[ju.c]

Here are two links that may help you:


File Types for Windows Media Player
http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0071.mspx

Information about the Multimedia file types that Windows Media Player supports
http://support.microsoft.com/kb/316992


ju.c

 

[Scott]

Thank you. I will try that and let you know the result. Its bizarre because
I just discovered that I can open the files with WMP from my Yahoo mail
account but not from the same emails coming into my Outlook.

 

[jemimah]

did you ever figure this out? I'm having the same problem.