w2k sp4 problem

[J.Isaac]

I had posted this problem before but got no replies.
Whenever I try to install SP4 on my Dell laptop Inspiron
8000 which at the moment has w2k SP3 the following error
pops up on the screen " Service Pack Setup error. the
file c:\arcsetup.exe is open or in use by another
application. Close all other programs and then click
retry"

Could someone please help ?

 

[Tim Quinn [MSFT]]

This problem can be caused by a permission issue. Let's check the file
permission first.

1. Open Windows Explorer.
2. Click Tools > Folder Options.
3. Click the View tab.
4. Choose "Show hidden files and folders".
5. Clear the check box for "Hide protected operating system files".
6. Click Apply and OK.
7. Browse the C: drive in Windows Explorer.
8. Right-click on the arcsetup.exe file and choose Properties.
9. Click on the Security tab.
10. Make sure the Everyone group has the Full Control permission to this
file.

If the Everyone group has already had the Full Control permission, please
temporarily rename arcsetup.exe to arcsetup.old. Then restart the computer
and try to install SP4 again. If any other problem occurs, rename the file
back to arcsetup.exe and restart the computer.