** W2K frequent reset **

[BK]

Hi All:

Recently I have enountered a unique problem whereby my W2K wrkstn
have been resetting automatically in the meddle of an activity. In some
cases
system will indicate its taking a dump.
Any ideas as why this is happening???

Thanks!

 

[Pegasus \(MVP\)]

- Examine the Event Logger
- Think about recent changes to hardware & software
- Scan your PC with an external virus scanner,
e.g. on www.antivirus.com ("free online scan").

 

[=?iso-8859-1?Q?Eep=B2?=]

I have a similar problem with an HP Pavilion (yuck--not mine, thankfully) WinXP system, but it doesn't "reset" but "restarts" the computer at seemingly random times.

I thought I narrowed the problem down to McAfee VirusScan 8 2004 (whatever) since it would cause a restart when running PC-Doctor 2000 and choosing the "VGA Info" or "PCI Info" modules--disabling the virus scanner prior to running these modules caused no restart. But then the system restarted when the virus scanner wasn't loaded (disabled, unloaded, and even uninstalled) so I'm not so sure what's the cause now. A restart would also occur when virus scanning the Temporary Internet Files directories and the Microsoft Office XP office1.cab file--go figure.

I did the usual things of memory testing, swapping video card (well, adding one since it has an icky built-in Intel i810--whatever--vid chip), but I don't know what the problem is.

HP support said to remove the ACPI system hardware device and let Windows redetect everything (since the system also has consistent ACPI event errors), and the restarts didn't occur when scanning as described above, but still when running the PC-Doctor modules (but PC-Doctor's website says to disable virus scanners anyway so who knows--but why would they cause a system restart??).

Any ideas?

 

[Pegasus \(MVP\)]

If HP Support cast some suspicion on ACPI hardware devices
then I recommend you do this:
- Boot the machine with your Win2000 CD.
- Wait until you see the prompt "Press F6 to load other
SCSI drivers" (or words to this effect).
- Quickly press F7 (not F6!) a number of times. You will
see no feedback whatsoever on this button press!
- When prompted, select "Install", not "Repair".
- When the installation routine detects your existing
Win2000 installation, select Repair.
- Complete the installation process.

See also this link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;237556

I'd be interested to hear if this solved your problem.

I have a similar problem with an HP Pavilion (yuck--not mine, thankfully)

WinXP system, but it doesn't "reset" but "restarts" the computer at
seemingly random times.

I thought I narrowed the problem down to McAfee VirusScan 8 2004

(whatever) since it would cause a restart when running PC-Doctor 2000 and
choosing the "VGA Info" or "PCI Info" modules--disabling the virus scanner
prior to running these modules caused no restart. But then the system
restarted when the virus scanner wasn't loaded (disabled, unloaded, and even
uninstalled) so I'm not so sure what's the cause now. A restart would also
occur when virus scanning the Temporary Internet Files directories and the
Microsoft Office XP office1.cab file--go figure.

I did the usual things of memory testing, swapping video card (well,

adding one since it has an icky built-in Intel i810--whatever--vid chip),
but I don't know what the problem is.

HP support said to remove the ACPI system hardware device and let Windows

redetect everything (since the system also has consistent ACPI event
errors), and the restarts didn't occur when scanning as described above, but
still when running the PC-Doctor modules (but PC-Doctor's website says to
disable virus scanners anyway so who knows--but why would they cause a
system restart??).

 

[=?iso-8859-1?Q?Eep=B2?=]

Well, again, this is on an XP machine.

Note that HP support only suspected ACPI because I explicitly mentioned the ACPI system event errors. The first email to HP support came back with the usual "use recovery disks" nonsense. Like reinstallation, I'll only use that as a (2nd-to) last resort.