vista help shows error and blank screen only

[Guest]

Hi
I have recently purchased and installed Vista Ultimate and all has gone well.
However, and this is the first time with ANY MS OS I have worked with over
the past few years.... the help does not appear. Period.

I can visit it from 'Start > Help and Support' or, alternatively, within a
Vista component and receive the following message:

'Internet Explorer cannot download / from help.

Internet explorer was not able to open this internet site. The requested
site is unavailable or cannot be found. Please try again later'.

I have triedthis over the past 3 days since the original install, and
nothing appears.

Any pointers on how to remedy this [please! not a reinstall] woulfd be much
appreciated.

 

[Chad Harris]

Use this to fix (there are many other ways but it's fast and easy):

Do this:

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

If you have been getting the dreaded "Internet Explorer cannot download /
from help" error message when attempting to open Help and Support in Windows
Vista, try this fix. It re-associates the .xml file type with its default
settings. Once you've merged this into the registry, re-launch Help and
Support and it should work.

You can download the fix at
http://www.chris123nt.com/guides/RTM_Fixes/Fix_Help_and_Support.zip.

Good luck,

CH

 

[Guest]

Many thnaks Chad.
worked perfectly. I hadn't realsied that the problem was so widespread...
R

Use this to fix (there are many other ways but it's fast and easy):

Do this:

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

If you have been getting the dreaded "Internet Explorer cannot download /
from help" error message when attempting to open Help and Support in Windows
Vista, try this fix. It re-associates the .xml file type with its default
settings. Once you've merged this into the registry, re-launch Help and
Support and it should work.

You can download the fix at
http://www.chris123nt.com/guides/RTM_Fixes/Fix_Help_and_Support.zip.

Good luck,

CH

Hi
I have recently purchased and installed Vista Ultimate and all has gone
well.
However, and this is the first time with ANY MS OS I have worked with over
the past few years.... the help does not appear. Period.

I can visit it from 'Start > Help and Support' or, alternatively, within a
Vista component and receive the following message:

'Internet Explorer cannot download / from help.

Internet explorer was not able to open this internet site. The requested
site is unavailable or cannot be found. Please try again later'.

I have triedthis over the past 3 days since the original install, and
nothing appears.

Any pointers on how to remedy this [please! not a reinstall] woulfd be
much
appreciated.