Vista Business 32bit Creative Driver Issue

[Guest]

I just un-installed the Creative Audigy Audio Processor(WDM) drivers amd
Creative Audio Console, so I could do a clean update for Bioshock.

I have downloaded 'Creative Sound Blaster Audigy series Vista Driver
2.12.0002', restarted my PC, Vista proceeded to pick up my sound card and
asked to install Creative Audigy Audio Processor(WDM), so I said yes. It
downloads the driver but then fails to install it.

<img alt="Image Hosted by ImageShack.us"
src="http://img442.imageshack.us/img442/3549/capturerh1.jpg">


I then tried installing Creative Audio Console (which claims to be updating
Windows drivers during isntalltion), but when I open it it gives this error.

<img src="http://img293.imageshack.us/img293/534/capture2gb9.jpg" alt="Image
Hosted by ImageShack.us">


I have used Windows Update to locate my drivers on several occasions and
nver ran into this problem before. 'Creative Audigy Audio Processor(WDM)' has
been installed succesfully many times before, but why not now? I've been
spending the last 3 hours, trying different orders or uninstall/installation
of drivers, and switching my Audigy 2ZS to different PCI slots.
Anyone have a solution?
Thanks in advance.

Edit - This shouldn't even be a problem so I don't underastand what the hell
is wrong with it.
Clean, no drivers.
Restart.
Vista update downloads then tries to installs Creative Audigy Audio
Processor(WDM)- Fails.
So I proceed to install Creative Audio Console with drivers, installation
goes smoothley. System needs restart.
Creative audio console won't load, no device/drivers detected. Windows can't
update drivers....this alll makes me a sad panda.

Edit 2 - This is the error code I get -
<a href="http://img391.imageshack.us/img391/384/capture3hz2.jpg"
target="_blank">Error(s) found: Code 800F0203</a> whilst trying to install,
which apparantly doesn't exits according to <a
href="http://support.microsoft.com/ph/6527/" target="_blank">Microsoft
Knowledge Database.</a>

Edit 3 - Ok found the error <a
href="http://megos.ch/support/doserrors_e.txt/" target="_blank">here</a> -
800F0203 2148467203 SPAPI_E_NO_DRIVER_SELECTED: There is no driver selected
for the device information set or element.
But the error doesn't make sense, hasn't Windows Update already seleceted a
driver for my device and is attempting to install it?

 

[flambe]

This is one thing I might not blame on Vista but on Creative.
I gave up on Creative sound cards after Audigy 1 because of software issues.
Are you getting sound?
What often happens is that the basic card drivers install but none of the
rest of the Creative software to control the card will install.
Hence the card "works" but only with the basic Windows software. Without the
Creative software you lose access to the features that you bought the card
for in the first place.
I kept getting the "no card detected" warning regardless of platform (AMD or
Intel), chip set and with Creative software for both Win 9.x and XP.
Creative was of absolutely no help, denied the problem existed. They said as
long as their was sound coming out of the card there was no problem. They
would not accept the cards (I have two of them still sitting in a drawer)
for RMA service and after walking me through an install, which resulted in
the same problems, said they would get back to me. That was several years
ago.
Hence I think Creative sound cards are a complete ripoff and can only laugh
at the positive reviews they receive.

 

[Guest]

The thing is I have never had this problem before regardless of if I sued my
card/drivers on XP Pro 32bit, or Vist Business 32bit.

I have installed drivers for my card many times on this exact installation
of Vista Business and never experienced this before.

As I said in my first post, even Windows Update can install the basic
drivers. And also Creative Sound Console can't install the drivers. So
Windows Update fails, gives me an error code, which apparantly doesn't exist
and has no solution available for it.
If you look at the pictures I linked those are the errors I get.

Windows Update driver installation error message -
http://img442.imageshack.us/my.php?image=capturerh1.jpg
Error Code: 800F0203 - http://img391.imageshack.us/img391/384/capture3hz2.jpg
This error code is not listed at the Windows Update Support page -
http://support.microsoft.com/default.aspx/ph/6527
And this is the error I get after I've 'succesfully' installed Creative
Audio Console (latest version with Vista 32bit support) and try to open it.
(This is also after Windows Update has failed.) -
http://img293.imageshack.us/my.php?image=capture2gb9.jpg
Now this has_never_happened to me before, so why would it randomly start
now?

 

[dean-dean]

Just to be clear, you downloaded the file SBAXVSD_PCDRV_LB_2_12_0002.exe
(38.30 MB) from here

http://us.creative.com/support/down...&driverlang=1033&OS=26&drivertype=0&x=35&y=14

and saved it to your desktop. Note the download page says this:
Known issues:

a.. Applications from the original Sound Blaster Audigy CD will not work
with this download.
b.. Users are advised to use Audio Console INCLUDED in this download to
change speaker configurations.

Try this, following the instructions very carefully, step by step:

To install the driver, do the following:
1.. Download the SBAXVSD_PCDRV_LB_2_12_0001.exe file into your local hard
disk.
2.. Double-click the downloaded file.
3.. Follow the instructions on the screen.

To uninstall the driver, do the following:
1.. Click Start -> All Programs -> Control Panel.
2.. Double-click the Device Manager icon.
3.. Double-click the Sound, video and game controllers option.
4.. Right-click the Creative SB Audigy option, and select Uninstall.
5.. From the the Confirm Device Uninstall dialog box, select the Delete
the driver software for this device option.
Note: This check box MUST be selected to avoid reinstallation issues.
6.. Click the OK button.
7.. Restart your computer.

To reinstall the driver, do the following:
1.. Double-click the SBAXVSD_PCDRV_LB_2_12_0001.exe file.
2.. When the message You must restart your computer to apply these changes
appears, click the Restart LATER button.
3.. Follow the instructions on the screen.

The Creative Audigy Audio Processor (WDDM) is not what you want to install.
This is the Windows built-in driver for your soundcard, and not the latest
one from Creative. The driver you downloaded is the one you want to install.
Once installed, it will have a different name (without WDDM in the name) in
Device Manager, under Sound.

 

[Cal Bear '66]

He should also check in Control Panel > Programs and Features to see if there
are any Creative entries that should be uninstalled before he reboots and
installs the new drivers.

 

[Guest]

To Dean Dean, yes I did download SBAXVSD_PCDRV_LB_2_12_0002.exe from the
official creative site.
Now that I look at it I skipped out thus step on un installation -
5.. From the the Confirm Device Uninstall dialog box, select the Delete the
driver software for this device option.
Note: This check box MUST be selected to avoid reinstallation issues.

Other than that there are no entries of creative in Programs and Features, I
have even used Driver Cleaner.NET to try and rid myself of all Creative
drivers.
Now because I skipped that step what can I do to fix it?

 

[dean-dean]

Type "devmgmt.msc" (without quotes) in the Start Search box of the Start
Menu. Press Enter. This will bring up Device Manager. Expand "Sound, video
and game controllers". Then right-click the device shown, Creative SB Audigy
(?), and choose Uninstall. This is where you will see the Confirm Device
Uninstall dialog box. Then select the "Delete the driver software for this
device" option. Restart your computer. Ignore the Windows New Hardware
found Wizard if it tries to install a driver, upon reboot. Let it do its
thing. The new driver that Windows tries to install probably won't work, but
that doesn't matter. Just continue on, now, with the section "To reinstall
the driver, do the following:" in my previous post, that is,

To reinstall the driver, do the following:
1.. Double-click the SBAXVSD_PCDRV_LB_2_12_0001.exe file.
2.. When the message You must restart your computer to apply these changes
appears, click the Restart LATER button.
3.. Follow the instructions on the screen.

 

[Guest]

Yes I have tried that many times now. Thats how I uninstalled the drivers in
the first place, but I skipped this step.
5.. From the the Confirm Device Uninstall dialog box, select the Delete the
driver software for this device option.
Note: This check box MUST be selected to avoid reinstallation issues.
Now I get a random audio device listed in device manager under 'Other
Devices', when I uninstall this I do not get the option anymore to delete the
driver software, it just uninstalls it.

So I'm now stuck with a Windows Update botched installtion (it fails and
places some random device under other devices)

The official Creative vista drivers, which install the Audio Console and
claims to update Windows Drivers, and asks for system restart. when I restart
there is some audio device again under 'other devices', and when I try to
load the audio console it gives this error -
http://img293.imageshack.us/my.php?image=capture2gb9.jpg.

So I cant install/uninstall properly anymore, and I'm starting to panic
Anyway to remove the parts of the creative drivers which I didnt delete on
the first uninstall?

 

[dean-dean]

Okay. No, If you're seeing Windows generic device or Unknown in Device
Manager, under Other Devices, you won't be offered to delete the driver
software. Just let that be. What happens, now, when you do the following:

1.. Double-click the SBAXVSD_PCDRV_LB_2_12_0001.exe file.
2.. When the message "You must restart your computer to apply these changes"
appears, click the Restart LATER button.
3.. Follow the instructions on the screen.

What happen when you click Restart Later? (Which is Creative's
suggestion)...
Does Device Manager show the correct Device under Sounds? (That is, after
having run SBAXVSD_PCDRV_LB_2_12_0001.exe, and not restarting)...

 

[Juarez]

Hence I think Creative sound cards are a complete ripoff and can only laugh
at the positive reviews they receive.

Bah! I've got two Creative soundcards and they are both great. X-Fi
Extrememusic for the best in gaming and an EMU 0404 USB that I feed
digitally from the X-Fi for great music sound quality.

The OP's issue seems like a messed up driver scenario and he needs to
clean out the registry of all Creative entries, delete any Creative files
and reinstall from scratch. With X-Fi on Vista I just let Microsoft update
install the drivers, done this with both Vista 32bit and Vista 64bit with
no issues.

 

[Guest]

Ok so I ran SBAXVSD_PCDRV_LB_2_12_0001.exe, I chose Restart Later. Checked
Device Manager and it was still the same - 'Multimedia Audio Controller'. If
I check the properties for this it says,
"The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


To reinstall the drivers for this device, click Reinstall Driver."
And if I try to open Creative Audio Console it gives me the error I've
already listed.
I'm actually mind boggled.

 

[dean-dean]

I'm a little baffled, too. Try this.

In Device Manager, right-click 'Multimedia Audio Controller' and choose
Update Driver Software. Then choose "Browse my computer for driver
software." Under "Search for driver software in this location", Browse to
C:\Windows\System32\DriverStore. Click OK once you've found that folder,
then click Next...

 

[Guest]

Ok so I ran SBAXVSD_PCDRV_LB_2_12_0001.exe, I chose Restart Later. Checked
Device Manager and it was still the same - 'Multimedia Audio Controller'. If
I check the properties for this it says,
"The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


To reinstall the drivers for this device, click Reinstall Driver."
And if I try to open Creative Audio Console it gives me the error I've
already listed.
I'm actually mind boggled.

Remove your card from the machine boot up your system without it inside and
proceed to delete anything and everything you can for divers and reg strings.
this should allow you to remove anything windows is attempting use. shut down
and re-install your card and reboot the machine and start from step a,
installing the original downloaded driver install, it should now function
properly.

 

[Guest]

dean-dean : I've tried that a few times, doesn't work.

Snafu-Bar : How do I go about removing the registry strings for the drivers,
I don't know what to look for, and also any driver components lying around
windows? Any program that can remove this, or could you point me out to the
right files, registry strings?
Thanks.

 

[Guest]

I have 3 virtually identical machines, the first one I install the XFI and
the first install hung, so I redownloaded the update file from creative site,
Reinstalled and this time it worked- altough some oif the other programs
don't- sound font,wave studio etc all return the error that the device or
drivers aren't installed properly but the card does work as well as the
"alchemy" application. My 2nd machine hangs on installation of the drivers
I've tried the cd and the ones from the update, I've moved the card-etc.
I've uninstalled - reinstalled and tried all the suggestions from emails
with creative and I'm am getting nowhere. When I install the driver hangs up
at the exact same % everytime also the install goes on way to long ( the
first machine took 2 rounds at over 20 minutes each. Today I put the card in
machine # 3 and gues what it does the same as machine #2. The first install
takes forever and ends up sayin g it completed but Upon reboot the
audio properties say :
"The drivers for this device are not installed. (Code 28)
This operation returned because the timeout period expired.
To reinstall the drivers for this device, click Reinstall Driver.."
and of coarse it doesn't work.
How I managed to get the 1st machine to load the drivers baffles me as the
other machines suggest to me that vista or creative drivers won't co-operate.
I also tried the WDM drivers but they don't work. I desperately want to get
this working and have tried for days to resolve the problem but I need help!

 

[Cal Bear '66]

You installed drivers from the package's CD? Those are XP drivers and will
NEVER work with Vista. And NONE of the applications on the Creative X-Fi
installation disk will work with Vista. DO NOT USE ANYTHING ON THE CD IN THE
X-Fi PACKAGE. ONLY the Vista drivers AND Vista applications downloaded from
Creative's site will work with Vista. There is no sound font application yet.

You MUST do a complete manual uninstall of the currently installed X-Fi drivers
AND applications and a reinstall of the correct Vista drivers.

1. In Device Manager, right click the X-Fi entry and select Uninstall.
IMPORTANT: You MUST check the box to DELETE THE DRIVER FILES files in the
uninstall confirmation box.

2. In Control Panel (Classic view) > Programs and Features, uninstall ALL
Creative driver and program entries.

3. REBOOT

4. Install ONLY the VISTA X-Fi drivers downloaded from Creative's web site.

5. REBOOT

6. Install ONLY the VISTA X-Fi applications that are CURRENTLY available on the
Creative site.


I Bleed Blue and Gold
GO BEARS!

 

[Cal Bear '66]

Addendum:

AFTER uninstalling the Creative entries in Programs and Features, in Windows
Explorer delete ALL Creative folders in Program Files.