View not working

[P Diddy]

Ok, I have Windows XP, 2 gig proc, with 256 megs of ram. Whenever someone
sends me a fax, I receive it ok, the fax console it will tell me how many
pages were sent, but if I try to view it from right clicking it, or from the
view icon, it won't let me. The only way I am able to view is if I save it
to let's say my desktop....open it from there, and view. What's stopping me
from viewing it from the fax console?

 

[Archan Das [MSFT]]

There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument



--
Archan Das

Microsoft Printing, Imaging and Fax Team

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