Video but no audio

[Brian]

When attempting an audio/video conversation via MSN with
our Logitech ClickSmart 820 camera we are able to
establish a two-way video contact but not audio in either
direction, the other person has successful two-way
audio/video contact with others.
We have downloaded the latest MSN software including the
update for XP and are using the latest ClickSmart V8.0.0
software. The Sound Recorder facility has been used to
check that the mike and speakers are OK. In Camera
Control the microphone is set to camera and the speakers
to our SB Audigy Platinum sound card.
Camera settings are not available when clicked, so we do
not know if there are any necessary settings to be made
there.
Our sound card is connected to a Logitech Z-680 sound
system, connections are made to the sound card via the
three yellow/green/black leads into the corresponding
colours of the sockets on the card.
CD-ROM's play perfectly through the system.
The PC is running Windows XP Professional and is
networked to another Windows 2000 Professional PC, both
of these are connected to the Internet via a Broadband
router that is connected to the WAN of a Disk-on-line
server with the PC'S connected to its LAN ports.
Internet access functions perfectly on both machines and
networking between the server and both PC's is also fine.

 

[Jonathan Kay [MVP]]

Greetings Brian,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Brian Richards]

Hi Jonathan,

Been way for the weekend & just opened your very
comprehensive answer.

All settings not already in place now tried with two
exceptions.

1. Re. (with UPnP support) When I click Start, All
Programs, Accessories, Communications, Network
Connections, we have Broadband, LAN or High-Speed
Internet & 1394 Connection options. Nowhere could I see
Internet Gateway. NB The Broadband option is shown as
disconnected as we access this through the LAN, Disk-
online server & ADSL router.

2. Re. (QoS Packet) Could not locate this via your
listings but by searching on Help this was referred to as
Network Connections, Local Area Connection, File menu,
Properties but no luck here either.

Brian

-----Original Message-----
Greetings Brian,

Firstly, make sure both you and your contact have gone

through the Audio (and Video) Tuning

Wizard in Messenger. To do so, open the main Messenger

window, click the Tools menu, then

Audio Tuning Wizard, then go through the wizard to

select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control

Panel. If you're in category view

click Network and Internet connections then click

Network Connections. Right click your

network/internet connection, then click Properties.

Click the Advanced Tab, and verify that

the Internet Connection Firewall is unchecked. As well,

if your contact is using some type

of third-party firewall (ZoneAlarm, Norton Internet

Security, etc.) have them make sure that

Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are

using a router (with UPnP support),

you may need to remove the current port forwardings. To

do so, click Start, All Programs,

Accessories, Communications, Network Connections. Right-

click the "Internet Gateway" (should

be under the Internet Gateway heading) and choose

Properties. Choose the Settings button,

click each 'msmsgs' or 'msnmsgr' entry and then

choose 'Delete' to each one. Then close

Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in

category view click Network and

Internet connections then click Network Connections.

Right click your network/internet

connection, then click Properties. Uncheck the QoS

Packet Scheduler, then reboot and try