Using Remote Assistance

[Tony Williams]

I want to use Remote assistance to help my son with a problem. He has a
dialup Internet connection and I have a Broadband connection. At what speed
will we be connected when I am connected to his machine? I intend to make
use of the "take control" feature but wondered at what speed I will be
working at when I navigate around his system.
Thank you
Tony

 

[Raoul]

Common sense dictates that the speed will be at the speed of the slower
system.

I want to use Remote assistance to help my son with a problem. He has a
dialup Internet connection and I have a Broadband connection. At what speed
will we be connected when I am connected to his machine? I intend to make
use of the "take control" feature but wondered at what speed I will be
working at when I navigate around his system.
Thank you
Tony

 

[Robert Moir]

Common sense dictates that the speed will be at the speed of the
slower system.

Not the slowest of the two end systems. The speed will be dictated by the
slowest link in the chain between the two systems.

Actually, remote assistance is designed to work under those kinds of
circumstances and generally I find isn't too bad in terms of "real world"
usability for fixing a problem.

 

[Tony Williams]

So if I dial in to his machine on ADSL and take over his machine is the
speed dictated by my ADSL speed as it's only me that's using the link?
Tony

 

[Robert Moir]

So if I dial in to his machine on ADSL and take over his machine is
the speed dictated by my ADSL speed as it's only me that's using the
link? Tony

Lets say that your internet connection moving from your machine to the
target machine is a series of links like a chain. At each join between one
link and another the speed can change. The overall speed of the connection
will be the "chain-link" that runs at the slowest speed out of all the links
in the chain. This _will_ typically be either your ADSL link or their link,
but not always. I'd lay a bet on the dial up end of the link being the
slowest chain-link rather than your ADSL link, though.

Also, as I say, remote assistance seems to work well enough over a slow
link; your experience using the connection to fix a problem shouldn't be too
bad.

--
--
Rob Moir, MS MVP
Blog Site - http://www.robertmoir.com
Virtual PC 2004 FAQ - http://www.robertmoir.co.uk/win/VirtualPC2004FAQ.html
I'm always surprised at "professionals" who STILL have to be asked "Have you
checked (event viewer / syslog)".

 

[Tony Williams]

Thanks Robert

Lets say that your internet connection moving from your machine to the
target machine is a series of links like a chain. At each join between one
link and another the speed can change. The overall speed of the connection
will be the "chain-link" that runs at the slowest speed out of all the
links in the chain. This _will_ typically be either your ADSL link or
their link, but not always. I'd lay a bet on the dial up end of the link
being the slowest chain-link rather than your ADSL link, though.

Also, as I say, remote assistance seems to work well enough over a slow
link; your experience using the connection to fix a problem shouldn't be
too bad.

--
--
Rob Moir, MS MVP
Blog Site - http://www.robertmoir.com
Virtual PC 2004 FAQ -
http://www.robertmoir.co.uk/win/VirtualPC2004FAQ.html
I'm always surprised at "professionals" who STILL have to be asked "Have
you checked (event viewer / syslog)".