"User Names" have disappeared from Welcome screen!

[Guest]

When I power up my HP laptop, I get the Welcome Screen "without" any user
names to select. I "have not" recently loaded any new software from the
internet or otherwise. I am running Windows XP Home.

I have tried the ctrl-alt-del routine to force the log on screen to appear
during a regular boot and safe mode. The log on screen lists my first and
last name as the "User". I have "never" set up the password for this screen.
I have left both fields blank and have also used "administrator" as the user
and left the password blank. Without any luck!

Your thoughts?

 

[Ramesh [MVP]]

Joe,

Start Windows in Safe Mode Command Prompt and login as Administrator (built-in). Then launch the System Restore tool for a rollback.

How to start the System Restore tool at a command prompt in Windows XP:
http://support.microsoft.com/kb/304449

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When I power up my HP laptop, I get the Welcome Screen "without" any user
names to select. I "have not" recently loaded any new software from the
internet or otherwise. I am running Windows XP Home.

I have tried the ctrl-alt-del routine to force the log on screen to appear
during a regular boot and safe mode. The log on screen lists my first and
last name as the "User". I have "never" set up the password for this screen.
I have left both fields blank and have also used "administrator" as the user
and left the password blank. Without any luck!

Your thoughts?

 

[Guest]

I am not able to login as Administrator in normal or Safe Mode.

Please advise.

 

[Ramesh [MVP]]

Joe,

What happens when you input the Administrator user name & password in Safe Mode?

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I am not able to login as Administrator in normal or Safe Mode.

Please advise.

 

[Guest]

When I input "Administrator" as the user and leave the password blank, it
kicks me back to the login screen to attempt again.

I did no load Windows XP Home into my laptop, HP did. My full name appears
as the "user" in the login screen and the password is blank.

I can not get past the login screen.

Please advise.

Joe,

What happens when you input the Administrator user name & password in Safe Mode?

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I am not able to login as Administrator in normal or Safe Mode.

Please advise.

 

[Ramesh [MVP]]

Not idea why the logon is rejected _without any error messages_. In case of incorrect credentials, the user will be notified generally.

BTW, some HP systems offer a non-destructive recovery method, which preserves the user data and repairs the Operating System. Does your model have this option? It's always a better idea to follow the software recovery methods suggested by the PC manufacturer.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When I input "Administrator" as the user and leave the password blank, it
kicks me back to the login screen to attempt again.

I did no load Windows XP Home into my laptop, HP did. My full name appears
as the "user" in the login screen and the password is blank.

I can not get past the login screen.

Please advise.

Joe,

What happens when you input the Administrator user name & password in Safe Mode?

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I am not able to login as Administrator in normal or Safe Mode.

Please advise.

 

[Guest]

Ramesh,

I have the recovery disks from HP, but I have not attempted to do a recovery
yet. I do not want to lose any of my data.

If I boot with the recovery disks, will it give me "options" before it
proceeds to recover the system? Or will it wipe out all of my data as soon
as I boot the CD?

Your thoughts?

Not idea why the logon is rejected _without any error messages_. In case of incorrect credentials, the user will be notified generally.

BTW, some HP systems offer a non-destructive recovery method, which preserves the user data and repairs the Operating System. Does your model have this option? It's always a better idea to follow the software recovery methods suggested by the PC manufacturer.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When I input "Administrator" as the user and leave the password blank, it
kicks me back to the login screen to attempt again.

I did no load Windows XP Home into my laptop, HP did. My full name appears
as the "user" in the login screen and the password is blank.

I can not get past the login screen.

Please advise.

 

[Ramesh [MVP]]

Joe,

Like I said before, the recovery options differ very much for OEM systems (HP/Compaq) and they have their own software recovery methods. You may enquire if there is a "Non-Destructive" recovery method available for your HP/Compaq PC.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Ramesh,

I have the recovery disks from HP, but I have not attempted to do a recovery
yet. I do not want to lose any of my data.

If I boot with the recovery disks, will it give me "options" before it
proceeds to recover the system? Or will it wipe out all of my data as soon
as I boot the CD?

Your thoughts?

Not idea why the logon is rejected _without any error messages_. In case of incorrect credentials, the user will be notified generally.

BTW, some HP systems offer a non-destructive recovery method, which preserves the user data and repairs the Operating System. Does your model have this option? It's always a better idea to follow the software recovery methods suggested by the PC manufacturer.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When I input "Administrator" as the user and leave the password blank, it
kicks me back to the login screen to attempt again.

I did no load Windows XP Home into my laptop, HP did. My full name appears
as the "user" in the login screen and the password is blank.

I can not get past the login screen.

Please advise.