User has trouble accessing OWA mail

[Jim in Cleveland]

I have a user at our site. She cannot get to her email via OWA. She can get
to her mail using regular Outlook 2003. Her OWA mail was working until we
upgraded the computers in her department to IE7. We were using IE6. Her
account is the only one affected. When she attempts to log into webmail,
after she types her user name and password, the login window comes right back
with our domainname\username in the username box. Other people are able to
access their email via OWA on IE7. Any suggestions?!

 

[F. H. Muffman]

I have a user at our site. She cannot get to her email via OWA. She can
get
to her mail using regular Outlook 2003. Her OWA mail was working until we
upgraded the computers in her department to IE7. We were using IE6. Her
account is the only one affected. When she attempts to log into webmail,
after she types her user name and password, the login window comes right
back
with our domainname\username in the username box. Other people are able
to
access their email via OWA on IE7. Any suggestions?!

Yep. I'd try posting to microsoft.public.exchange.clients. OWA is part of
Exchange, not Outlook.

I'd also see if the user can still access OWA in IE6, or from one of the
machines that does work. See if it's a user issue or an IE issue.