Mail delivered to Personal Folder...

[Guest]

I have an end-user whose Outlook profile is set to deliver all inbound mail
directly to her Personal Folder. Fine there, no problem. The weird thing
is, she recently submitted a Help Desk ticket stating that she's not able to
view all of her new via OWA. My understanding is...if mail is directly
delivered to ones Personal Folder that its not viewable at all in OWA. Am I
correct or missing something?

TIA,

Ken

 

[Guest]

Sorry, I forgot to provide some vital info...
Server = MS Exchange 2k3 Ent.
Client = Outlook 2k3 SP2

TIA.

 

[Joe Grover]

Well from what you're saying that's exactly what's happening. "She's not
available to view her new mail in OWA." That behavior is by design because
her mail isn't being delivered to her Exchange mailbox (where OWA is
looking), it's going to her Personal Folders on her local PC. So tell her
that if she wants to use OWA she'll need to not deliver her mail to the
local PC...or (cringe) set up to use pop/imap and leave a copy of mail on
the server for X amount of time (and loose Exchange functionality in the
process).

 

[Guest]

thanks for the reply Joe...asll of that was my understanding as well.
However, she is saying that she can log into OWA and actually see new email
in the Inbox, even though her profile is set to deliver to her Personal
Folder. She's also stated that she's been able to correspond back & forth
via email with people via OWA.
How is this possible given her profile settings to deliver to Personal Folder?

TIA.

 

[Joe Grover]

Ok, so she IS able to see mail in OWA (the original message said her ticket
claimed she was "not" able to view all her new mail in OWA).

I would do this test: Have her log into OWA and then you send her a test
email. Once she sees it show up, have her refresh her Inbox in Outlook so
she downloads the message to her personal folder.

Once the message is on her client, have her either click the Send/Receive in
OWA or just click on another folder like Deleted Items, then back on her
Inbox. The message should be gone.

OWA doesn't refresh the Inbox view automatically due to HTTP state
connections, so she could theoretically see new mail in OWA--it just won't
stay there as her Outlook client brings the mail down to her PST--because
mail initially is in fact delivered to the user's Exchange mailbox.

Since the mailbox is there and exists, she can correspond with folks via OWA
all she likes, but if her Outlook client is open she may miss replies. If
she logs into OWA does she have a bunch of old mail in there right now? Or
is it pretty much empty?

Another possibility is that she has some mailbox rules that deliver mail to
subfolders of her Exchange mailbox, and those are the messages she's seeing.
I believe those rules would be processed before delivering mail to the
personal folders.

Joe

 

[Guest]

Joe,

I logged into her mailbox via OWA and its completely empty, as of this
moment. I've asked her to keep track of whether or not she leaves Outlook
open when she leaves for the day so we can test.
Since her profile set to directly deliver to .pst as the default location,
would that be considered client end regulated? Meaning, the mail will not
actually be delivered to the .pst until Outlook is open and able to transfer
the messages from the Inbox to the .pst. Will this work with her computer
turned off and/or computer on with Outlook closed?

TIA.

 

[Joe Grover]

The mail delivery option is set in the user's Outlook profile, and as such
is a client-side setting. Outlook would have to be open in order for the
mail to go to the personal folder file. Until then it will sit in the
user's Inbox folder on the Exchange server--and therefore viewable in OWA.
I'm guessing that's probably what's going on.

 

[Guest]

Thats what I thought too, until she said that not all new email was viewable
via OWA, which to means that she had Outlook open. Even so, I'm still
befuddled at her ability to even see new email via OWA at home with Outlook
open at work.

All I can say that we're gonna test in a couple different scenarios, but
thought that I'd verifiy my thoughts and get thoughts from others as well.

Thanks again Joe...big help.