USER.EXE and KERNEL32.DLL Errors

[Ryan]

When I open my Internet Explorer, my home page loads with
no problems. If I click 'Favorites,' I receive the
following error:

"Explorer has caused an error in USER.EXE. Explorer will
now close."

If I try to type in a new web address, I receive the
following error:

"Explorer has caused an error in KERNEL32.DLL. Explorer
will now close."

Any advice for fixing this?

Thanks.

 

[Frank Saunders, MS-MVP]

When I open my Internet Explorer, my home page loads with
no problems. If I click 'Favorites,' I receive the
following error:

"Explorer has caused an error in USER.EXE. Explorer will
now close."

If I try to type in a new web address, I receive the
following error:

"Explorer has caused an error in KERNEL32.DLL. Explorer
will now close."

Any advice for fixing this?

Thanks.

Either
1. See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

OR
2. You may need new video drivers. Check the site for your video board
manufacturer. Meanwhile you can do the following:
1. Use the default mouse pointers.
2. Turn down your color depth. (Right click the desktop and choose
Properties | Appearance | Settings) Some people find that increasing color
depth helps.
3. Turn down your graphics hardware acceleration. (For Win 98, Start |
Settings | Control Panel | System | Performance | Graphics button) You will
see little, if any, performance degradation.
4. Turn off your desktop wallpaper.

If these make the problem go away you need new video drivers.

If you have an ATI video board, try adding these lines to System.ini

[display]
DevBMP=0 <--- That's a zero