User created desktop shortcuts disappearing after reboot

[callie_sunrise]

Hi,

We are experiencing a problem whereby a user creates a shortcut to a file or
folder and saves it to the desktop. The users shuts down the pc at the end
of the day. When the users logs in the next morning (or reboots) the
shortcuts previously created have now disappeared.
This does not happen when a shortcut is created by a software installation.
It also does not happen when you create a 'Network Place' in My Network
Places and copy the 'shortcut' to the desktop.

Has anyone seen or experienced this before?

Thank you in advance!!

 

[Elmo]

Hi,

We are experiencing a problem whereby a user creates a shortcut to a file or
folder and saves it to the desktop. The user shuts down the pc at the end
of the day. When the user logs in the next morning (or reboots) the
shortcuts previously created have now disappeared.
This does not happen when a shortcut is created by a software installation.
It also does not happen when you create a 'Network Place' in My Network
Places and copy the 'shortcut' to the desktop.

Has anyone seen or experienced this before?

Thank you in advance!!

Maybe this?

Line 30. Windows XP Doesn't Save User Settings
http://www.kellys-korner-xp.com/xp_tweaks.htm

 

[callie sunrise]

Hi,

Thanks for the reply.

Tried that fix but didnt work.

Any other idea's anyone?

Cheers,

 

[Elmo]

Hi,

Thanks for the reply.

Tried that fix but didnt work.

Any other idea's anyone?

Cheers,

A few things I would try:

I. Check for malware. Try one of these Virus Removal Tools:

Avast! One tool for any current virus
http://www.avast.com/eng/avast-virus-cleaner.html

Symantec Virus Removal Tools
http://www.symantec.com/business/security_response/removaltools.jsp

F-Secure Virus Removal Tools
http://www.f-secure.com/download-purchase/tools.shtml

Kaspersky Virus Removal Tools
http://www.kaspersky.com/removaltools

II. Do a search for the missing icon. If located, move it to the
C:\Documents and Settings\All Users\Desktop folder, or just create the
shortcut and copy it there.

III. Right-click the Desktop, hover over "Arrange Icons By", "Show
Desktop Icons" should be checked.

 

[callie_sunrise]

Hi,

Still have this problem. None of which you desribe below helps. Definitly
no virus I can tell you that.

Thanks,

 

[Elmo]

Hi,

Still have this problem. None of which you desribe below helps. Definitly
no virus I can tell you that.

Thanks,

What happened when you searched for the missing shortcuts? Were they
available in a different folder? What folder?

This thread was dated 4 months ago so my earlier posts are no longer
available (without work). Did I suggest these tweaks?

Line 30. Windows XP Doesn't Save User Settings
Line 54. (r-h column) Save Settings on Exit

http://www.kellys-korner-xp.com/xp_tweaks.htm

 

[callie_sunrise]

What happened when you searched for the missing shortcuts? Were they
available in a different folder? What folder?

This thread was dated 4 months ago so my earlier posts are no longer
available (without work). Did I suggest these tweaks?

Line 30. Windows XP Doesn't Save User Settings
Line 54. (r-h column) Save Settings on Exit

http://www.kellys-korner-xp.com/xp_tweaks.htm

 

[callie_sunrise]

Hi Elmo,

When I searched for the shortcut it wasnt found.

Yeah, you suggested those tweaks but still nothing.

 

[Elmo]

Hi Elmo,

When I searched for the shortcut it wasn't found.

Yeah, you suggested those tweaks but still nothing.

It could be that the user account is damaged. As a test, you might add
another user and see if the new user is allowed changes to the Desktop.

Since there are a few shortcuts that are allowed, I wonder if it's a
permissions issue.

HOW TO: Set, View, Change, or Remove File and Folder Permissions
http://support.microsoft.com/support/kb/articles/q308/4/18.asp

 

[callie_sunrise]

I will try the other user suggestions.

The only shortcuts that are allowed are ones created by software installs.

 

[Elmo]

I will try the other user suggestions.

The only shortcuts that are allowed are ones created by software installs.

Another thought.. are you running Teatimer (part of Spybot), or other
software that could be preventing changes?

 

[callie_sunrise]

No, no spybot/teatimer.
I'm on a Corporate Domain, software such as that is not needed.

Thanks,

 

[Bob I]

Perhaps you have roaming profiles and that's why the "user" created
items aren't saved to the server.

 

[callie_sunrise]

Sorry, no Roaming Profiles in operation.

Perhaps you have roaming profiles and that's why the "user" created
items aren't saved to the server.