User can log on via OWA but NOT Outlook

[MSExchange2003Student]

Hi all

This is for me a Very strange issue but maybe some experience people can
help me here. I have exc2003 server and outlook 2003 runing on xp pro. i
have only one user in my organisation that cannot work in outlook with her
details BUT if i log onto OWA with her username and password it works 100%.
If i setup a profile in outlook and try to send/receive i everytime get the
dialogue box to put in the username and password. i have reset the password
about 5 times and everytime the new password works in OWA but NOT in a
outlook profile. How do i fix this very frustrating issue - Thanks for your
time and help.

 

[Oliver Moazzezi]

Can you create her profile on another client pc running Outlook?

Has the user got ZoneAlarm or Windows Firewall enabled?

Have you modified any user attributes using something like ADModify?

Oliver

 

[MSExchange2003Student]

Can you create her profile on another client pc running Outlook?

Yes, i tried that and i'm having the same issues

Has the user got ZoneAlarm or Windows Firewall enabled?

She might have Windows Firewall enabled but i'm not sure. Don't think it
will be this because we moved her profile to a pc that has a outlook profile
which was working 100% and it still didn't work

Have you modified any user attributes using something like ADModify?

No, i don't even know what ADModify is

 

[Oliver Moazzezi]

She might have Windows Firewall enabled but i'm not sure. Don't think it
will be this because we moved her profile to a pc that has a outlook
profile which was working 100% and it still didn't work

Hey,

Ok in this circumstance i'd say just exmerge the mailbox data out (if any is
there) and then delete and recreate her mailbox - this is probably going to
be the easiest option for you.

re: ADModify;

With this tool you can disable MAPI access for users via it's GUI. It's a
pretty simple process and I wondered if you had used it an inadvertently
blocked MAPI access on her account.

If you're interested: it blocks MAPI access by configuring the
'protocolsettings' attribute of a user. I forget the exact syntax but it
would give this attribute something like $$MAPI$$ to disable it.

Oliver

 

[MSExchange2003Student]

Hey,

Ok in this circumstance i'd say just exmerge the mailbox data out (if any
is there) and then delete and recreate her mailbox - this is probably
going to be the easiest option for you.

Ok - thanks. She is using a POP3 account in a remote site. So i don't have
to exmerge. I will just delete her mailbox and re-create it again and then
import from the pst file...

 

[Oliver Moazzezi]

Ok so she's just using POP3?

Is she the only user at this remote site?

If she isn't, then i'd say this issue is just with her account name - which
is why authentication is knackered.

Oliver

 

[MSExchange2003Student]

Ok so she's just using POP3? Yes, she is

Is she the only user at this remote site? No

If she isn't, then i'd say this issue is just with her account name -
which is why authentication is knackered.

So, must i still delete her account and create it again?

 

[Oliver Moazzezi]

So, must i still delete her account and create it again?

Scrutinize her account for any misspellings

Oliver