USB mouse pointer freeze


S

Stephen

To whom this may concern,

I just bought a computer running Windows Vista Home Premium (6.0.6000). I
use a USB mouse made by Razer, their "Copperhead" mouse (
http://www.razerzone.com/index.php?main_page=product_info&products_id=11 ).
When I first plugged in the computer, I plugged in the PS mouse that shipped
with it. After I had the machine set up initially, I installed the
Copperhead. Vista recognized it and installed it without my having to use
the accompanying installation disk for the mouse. However, I went ahead and
installed the software that accompanies the mouse, drivers and all, to get
the full functionality. I then proceeded to play an on-line game I bought
the mouse specifically to play, Electronic Arts' "Battlefield 2". There was
no problem. In fact the mouse worked wonderfully and I used it steadily for
four months with no problem whatsoever.

Last week, I started getting lag. At first I noticed it in-game and
attributed it to possible server lag. However, it began to lag...stop cold
then suddenly move...when I had no programs running at all. Two days after
I saw that, the lag occured and about five minutes later I got a blue screen
crash. The very next day, I got another crash (blue screen) just seconds
after the lag, and when the mouse came back live. During this lag the power
to the mouse was off. The lights on it went dark. When the lag stopped,
the mouse lit up again.

Just to be sure, I checked the Razer site for driver updates and found
they'd developed an updated driver to run on Vista. I installed that, with
the current firmware, and the lag seemed to stop. However, it returned. At
first the pointer dragged...skipping...and the mouse lights flickered. Then
the mouse pointer froze in the middle of the screen. The mouse buttons
still worked, as did the scroll wheel. The pointer would not. At this
point, I decided to uninstall the Razer drivers, and allow Vista to try to
recognize the mouse and install the Windows drivers again. It didn't. I
checked the device manager and the mouse icon no longer appeared there. I
checked the applet in the Control Panel for the mouse, and where the driver
is listed it was blank. Still, the mouse's buttons and scroll wheel worked,
and it was drawing power from the USB port.

I decided to see if it was a BIOS start up configuration problem. The mouse
setting was on [auto-detect]. Having tried everything...the entire
checklist...to get it to work, I decided to use the Hewelett Packard restore
feature at bootup before Windows booted. There's a selection screen, and
the mouse pointer was frozen even there. Since Windows hadn't booted, it
seemed the OS wasn't the problem, so I took it to a certified (by Hewlett
Packard) service center (a major outlet). They did a complete diagnosis on
it, including the motherboard, and found no problem with the computer. The
one hitch-in-the-get-along with that was, they used a PS mouse, so their
mouse worked. (I told them it was a USB problem.) However, they checked
all seven of the USB ports and they were all functioning properly.

When I got the machine home and discovered they hadn't corrected the
problem, I decided to reformat the drive and install my copy of Windows
XP-SP2 Home. It installed with no problem, but the pointer was frozen in
the middle of the screen. Again, the buttons worked. So, I reformatted
once more and reinstalled my copy of Vista. STILL the pointer did not move.

Now, I have to mention here: I have two other USB mouses (mice?), one a
Microsoft, and the other a Logictech. I tested each attempt at rectifying
this with each of the three mouses. I tested each attempt using various USB
ports on the machine. The pointer was frozen in all instances. I'm
concerned about this for many reasons, the least of which is not the fact I
can't use my top-of-the-line gaming mouse, and I was hoping to obtain the
Razer "Tarantula" gaming keyboard, as well. Now, I'm not sure if it will
work if I did buy it.

Further, I've looked into this extensively on-line at various tech websites
and found there to be a surprising amount of similar complaints, but along
with these a surprisingly small amount of knowledgeable responses. The only
significant suggestion I found was a clean reinstallation of Vista, which I
did to no avail. I checked the Microsoft Windows website and found almost
nothing on this subject, as well.

So, I'm here begging. Does anyone with real technical expertise have any
idea what's going on with this? If so, does anyone have a clue as to what I
can do to get my USB mouse to work with this machine? Bear in mind this
machine was thoroughly examined and found to not have any flaws, so it's
highly unlikely to be a hardware, motherboard or BIOS problem. I'm not
going to pretend I know enough about tech matters to speak knowledgeably
about this particular matter and am in need of someone who knows.

I have a full report of every possible detail with regard to my machine at
http://www.cambio.net/report.html
I'm running a Hewlett Packard Pavillion a6000n, AMD Athlon "Windsor" 64 X 2
Dual Core Processor 4200+ (2000 MHz) with 3GB RAM.
The mainboard is an ASUSTek Computer Inc. MCP61P-NARRA-00 (02-02-2007) The
BIOS is Phoenix Tech., Ltd. 5.01 (512 KB)

I'd appreciate any help you can offer

Stephen
 
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G

Guest

I am having similar issue, it's really frustrating too. I am running the
Vista Ultimate edition and the mouse is just stuck in the middle of the
screen. I am runing OS X on the same machine with the same hardware without
a glitch. I have tried safe modes, and every possible combination of drivers
to no avail. If that makes you feel any better I am an a software engineer
and have fairly good knowledge of Win32 development including Vista support.
Looks like Microsoft is going to have to get to the bottom of this before we
can go on with our lifes. Oh Also, I do not play any games, and have
standard MS mouse with wheel. My USB Human Interface Device says (Code 28)

Stephen said:
To whom this may concern,

I just bought a computer running Windows Vista Home Premium (6.0.6000). I
use a USB mouse made by Razer, their "Copperhead" mouse (
http://www.razerzone.com/index.php?main_page=product_info&products_id=11 ).
When I first plugged in the computer, I plugged in the PS mouse that shipped
with it. After I had the machine set up initially, I installed the
Copperhead. Vista recognized it and installed it without my having to use
the accompanying installation disk for the mouse. However, I went ahead and
installed the software that accompanies the mouse, drivers and all, to get
the full functionality. I then proceeded to play an on-line game I bought
the mouse specifically to play, Electronic Arts' "Battlefield 2". There was
no problem. In fact the mouse worked wonderfully and I used it steadily for
four months with no problem whatsoever.

Last week, I started getting lag. At first I noticed it in-game and
attributed it to possible server lag. However, it began to lag...stop cold
then suddenly move...when I had no programs running at all. Two days after
I saw that, the lag occured and about five minutes later I got a blue screen
crash. The very next day, I got another crash (blue screen) just seconds
after the lag, and when the mouse came back live. During this lag the power
to the mouse was off. The lights on it went dark. When the lag stopped,
the mouse lit up again.

Just to be sure, I checked the Razer site for driver updates and found
they'd developed an updated driver to run on Vista. I installed that, with
the current firmware, and the lag seemed to stop. However, it returned. At
first the pointer dragged...skipping...and the mouse lights flickered. Then
the mouse pointer froze in the middle of the screen. The mouse buttons
still worked, as did the scroll wheel. The pointer would not. At this
point, I decided to uninstall the Razer drivers, and allow Vista to try to
recognize the mouse and install the Windows drivers again. It didn't. I
checked the device manager and the mouse icon no longer appeared there. I
checked the applet in the Control Panel for the mouse, and where the driver
is listed it was blank. Still, the mouse's buttons and scroll wheel worked,
and it was drawing power from the USB port.

I decided to see if it was a BIOS start up configuration problem. The mouse
setting was on [auto-detect]. Having tried everything...the entire
checklist...to get it to work, I decided to use the Hewelett Packard restore
feature at bootup before Windows booted. There's a selection screen, and
the mouse pointer was frozen even there. Since Windows hadn't booted, it
seemed the OS wasn't the problem, so I took it to a certified (by Hewlett
Packard) service center (a major outlet). They did a complete diagnosis on
it, including the motherboard, and found no problem with the computer. The
one hitch-in-the-get-along with that was, they used a PS mouse, so their
mouse worked. (I told them it was a USB problem.) However, they checked
all seven of the USB ports and they were all functioning properly.

When I got the machine home and discovered they hadn't corrected the
problem, I decided to reformat the drive and install my copy of Windows
XP-SP2 Home. It installed with no problem, but the pointer was frozen in
the middle of the screen. Again, the buttons worked. So, I reformatted
once more and reinstalled my copy of Vista. STILL the pointer did not move.

Now, I have to mention here: I have two other USB mouses (mice?), one a
Microsoft, and the other a Logictech. I tested each attempt at rectifying
this with each of the three mouses. I tested each attempt using various USB
ports on the machine. The pointer was frozen in all instances. I'm
concerned about this for many reasons, the least of which is not the fact I
can't use my top-of-the-line gaming mouse, and I was hoping to obtain the
Razer "Tarantula" gaming keyboard, as well. Now, I'm not sure if it will
work if I did buy it.

Further, I've looked into this extensively on-line at various tech websites
and found there to be a surprising amount of similar complaints, but along
with these a surprisingly small amount of knowledgeable responses. The only
significant suggestion I found was a clean reinstallation of Vista, which I
did to no avail. I checked the Microsoft Windows website and found almost
nothing on this subject, as well.

So, I'm here begging. Does anyone with real technical expertise have any
idea what's going on with this? If so, does anyone have a clue as to what I
can do to get my USB mouse to work with this machine? Bear in mind this
machine was thoroughly examined and found to not have any flaws, so it's
highly unlikely to be a hardware, motherboard or BIOS problem. I'm not
going to pretend I know enough about tech matters to speak knowledgeably
about this particular matter and am in need of someone who knows.

I have a full report of every possible detail with regard to my machine at
http://www.cambio.net/report.html
I'm running a Hewlett Packard Pavillion a6000n, AMD Athlon "Windsor" 64 X 2
Dual Core Processor 4200+ (2000 MHz) with 3GB RAM.
The mainboard is an ASUSTek Computer Inc. MCP61P-NARRA-00 (02-02-2007) The
BIOS is Phoenix Tech., Ltd. 5.01 (512 KB)

I'd appreciate any help you can offer

Stephen
 
G

Guest

Ok to fix this issue:

1.) Start in safe mode with networking.

2.) Go to C:\windows\system32\drivers\ and erase moufiltr.sys (or rename it
in case you are paranoid) It's a mouse driver from Chic corporation??? (c)
1991-97, so it has some win95-98 non-sense in it, why Vista has it beats me.
Of course doing this with keyboard is tricky but possible, to get to command
prompt Win-R, cmd.exe. Describing this with keyboard keys will take me a
week.

3.)Then go to control panel -> device manager (through Win-start menu it's
in there somewhere), and erase all uninstall drivers for all troubled
devices. When removing the bad mouse device say yes to delete the old driver
on uninstall. Note if you do not do Step1 you won't be prompted to delete
the old driver.

4.) Then go back to device manager, click alt for menu and choose
Action->Scan for hardware changes.

The mouse should be recognized and working well right away. Reboot....

Hope this helps!!!

Alex Kuzin said:
I am having similar issue, it's really frustrating too. I am running the
Vista Ultimate edition and the mouse is just stuck in the middle of the
screen. I am runing OS X on the same machine with the same hardware without
a glitch. I have tried safe modes, and every possible combination of drivers
to no avail. If that makes you feel any better I am an a software engineer
and have fairly good knowledge of Win32 development including Vista support.
Looks like Microsoft is going to have to get to the bottom of this before we
can go on with our lifes. Oh Also, I do not play any games, and have
standard MS mouse with wheel. My USB Human Interface Device says (Code 28)

Stephen said:
To whom this may concern,

I just bought a computer running Windows Vista Home Premium (6.0.6000). I
use a USB mouse made by Razer, their "Copperhead" mouse (
http://www.razerzone.com/index.php?main_page=product_info&products_id=11 ).
When I first plugged in the computer, I plugged in the PS mouse that shipped
with it. After I had the machine set up initially, I installed the
Copperhead. Vista recognized it and installed it without my having to use
the accompanying installation disk for the mouse. However, I went ahead and
installed the software that accompanies the mouse, drivers and all, to get
the full functionality. I then proceeded to play an on-line game I bought
the mouse specifically to play, Electronic Arts' "Battlefield 2". There was
no problem. In fact the mouse worked wonderfully and I used it steadily for
four months with no problem whatsoever.

Last week, I started getting lag. At first I noticed it in-game and
attributed it to possible server lag. However, it began to lag...stop cold
then suddenly move...when I had no programs running at all. Two days after
I saw that, the lag occured and about five minutes later I got a blue screen
crash. The very next day, I got another crash (blue screen) just seconds
after the lag, and when the mouse came back live. During this lag the power
to the mouse was off. The lights on it went dark. When the lag stopped,
the mouse lit up again.

Just to be sure, I checked the Razer site for driver updates and found
they'd developed an updated driver to run on Vista. I installed that, with
the current firmware, and the lag seemed to stop. However, it returned. At
first the pointer dragged...skipping...and the mouse lights flickered. Then
the mouse pointer froze in the middle of the screen. The mouse buttons
still worked, as did the scroll wheel. The pointer would not. At this
point, I decided to uninstall the Razer drivers, and allow Vista to try to
recognize the mouse and install the Windows drivers again. It didn't. I
checked the device manager and the mouse icon no longer appeared there. I
checked the applet in the Control Panel for the mouse, and where the driver
is listed it was blank. Still, the mouse's buttons and scroll wheel worked,
and it was drawing power from the USB port.

I decided to see if it was a BIOS start up configuration problem. The mouse
setting was on [auto-detect]. Having tried everything...the entire
checklist...to get it to work, I decided to use the Hewelett Packard restore
feature at bootup before Windows booted. There's a selection screen, and
the mouse pointer was frozen even there. Since Windows hadn't booted, it
seemed the OS wasn't the problem, so I took it to a certified (by Hewlett
Packard) service center (a major outlet). They did a complete diagnosis on
it, including the motherboard, and found no problem with the computer. The
one hitch-in-the-get-along with that was, they used a PS mouse, so their
mouse worked. (I told them it was a USB problem.) However, they checked
all seven of the USB ports and they were all functioning properly.

When I got the machine home and discovered they hadn't corrected the
problem, I decided to reformat the drive and install my copy of Windows
XP-SP2 Home. It installed with no problem, but the pointer was frozen in
the middle of the screen. Again, the buttons worked. So, I reformatted
once more and reinstalled my copy of Vista. STILL the pointer did not move.

Now, I have to mention here: I have two other USB mouses (mice?), one a
Microsoft, and the other a Logictech. I tested each attempt at rectifying
this with each of the three mouses. I tested each attempt using various USB
ports on the machine. The pointer was frozen in all instances. I'm
concerned about this for many reasons, the least of which is not the fact I
can't use my top-of-the-line gaming mouse, and I was hoping to obtain the
Razer "Tarantula" gaming keyboard, as well. Now, I'm not sure if it will
work if I did buy it.

Further, I've looked into this extensively on-line at various tech websites
and found there to be a surprising amount of similar complaints, but along
with these a surprisingly small amount of knowledgeable responses. The only
significant suggestion I found was a clean reinstallation of Vista, which I
did to no avail. I checked the Microsoft Windows website and found almost
nothing on this subject, as well.

So, I'm here begging. Does anyone with real technical expertise have any
idea what's going on with this? If so, does anyone have a clue as to what I
can do to get my USB mouse to work with this machine? Bear in mind this
machine was thoroughly examined and found to not have any flaws, so it's
highly unlikely to be a hardware, motherboard or BIOS problem. I'm not
going to pretend I know enough about tech matters to speak knowledgeably
about this particular matter and am in need of someone who knows.

I have a full report of every possible detail with regard to my machine at
http://www.cambio.net/report.html
I'm running a Hewlett Packard Pavillion a6000n, AMD Athlon "Windsor" 64 X 2
Dual Core Processor 4200+ (2000 MHz) with 3GB RAM.
The mainboard is an ASUSTek Computer Inc. MCP61P-NARRA-00 (02-02-2007) The
BIOS is Phoenix Tech., Ltd. 5.01 (512 KB)

I'd appreciate any help you can offer

Stephen
 
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G

Guest

I got to step two...my drivers folder did not contain a moufiltr.sys file.
Oh well...

Thanks for the suggestion though.
Wes

Alex Kuzin said:
Ok to fix this issue:

1.) Start in safe mode with networking.

2.) Go to C:\windows\system32\drivers\ and erase moufiltr.sys (or rename it
in case you are paranoid) It's a mouse driver from Chic corporation??? (c)
1991-97, so it has some win95-98 non-sense in it, why Vista has it beats me.
Of course doing this with keyboard is tricky but possible, to get to command
prompt Win-R, cmd.exe. Describing this with keyboard keys will take me a
week.

3.)Then go to control panel -> device manager (through Win-start menu it's
in there somewhere), and erase all uninstall drivers for all troubled
devices. When removing the bad mouse device say yes to delete the old driver
on uninstall. Note if you do not do Step1 you won't be prompted to delete
the old driver.

4.) Then go back to device manager, click alt for menu and choose
Action->Scan for hardware changes.

The mouse should be recognized and working well right away. Reboot....

Hope this helps!!!

Alex Kuzin said:
I am having similar issue, it's really frustrating too. I am running the
Vista Ultimate edition and the mouse is just stuck in the middle of the
screen. I am runing OS X on the same machine with the same hardware without
a glitch. I have tried safe modes, and every possible combination of drivers
to no avail. If that makes you feel any better I am an a software engineer
and have fairly good knowledge of Win32 development including Vista support.
Looks like Microsoft is going to have to get to the bottom of this before we
can go on with our lifes. Oh Also, I do not play any games, and have
standard MS mouse with wheel. My USB Human Interface Device says (Code 28)

Stephen said:
To whom this may concern,

I just bought a computer running Windows Vista Home Premium (6.0.6000). I
use a USB mouse made by Razer, their "Copperhead" mouse (
http://www.razerzone.com/index.php?main_page=product_info&products_id=11 ).
When I first plugged in the computer, I plugged in the PS mouse that shipped
with it. After I had the machine set up initially, I installed the
Copperhead. Vista recognized it and installed it without my having to use
the accompanying installation disk for the mouse. However, I went ahead and
installed the software that accompanies the mouse, drivers and all, to get
the full functionality. I then proceeded to play an on-line game I bought
the mouse specifically to play, Electronic Arts' "Battlefield 2". There was
no problem. In fact the mouse worked wonderfully and I used it steadily for
four months with no problem whatsoever.

Last week, I started getting lag. At first I noticed it in-game and
attributed it to possible server lag. However, it began to lag...stop cold
then suddenly move...when I had no programs running at all. Two days after
I saw that, the lag occured and about five minutes later I got a blue screen
crash. The very next day, I got another crash (blue screen) just seconds
after the lag, and when the mouse came back live. During this lag the power
to the mouse was off. The lights on it went dark. When the lag stopped,
the mouse lit up again.

Just to be sure, I checked the Razer site for driver updates and found
they'd developed an updated driver to run on Vista. I installed that, with
the current firmware, and the lag seemed to stop. However, it returned. At
first the pointer dragged...skipping...and the mouse lights flickered. Then
the mouse pointer froze in the middle of the screen. The mouse buttons
still worked, as did the scroll wheel. The pointer would not. At this
point, I decided to uninstall the Razer drivers, and allow Vista to try to
recognize the mouse and install the Windows drivers again. It didn't. I
checked the device manager and the mouse icon no longer appeared there. I
checked the applet in the Control Panel for the mouse, and where the driver
is listed it was blank. Still, the mouse's buttons and scroll wheel worked,
and it was drawing power from the USB port.

I decided to see if it was a BIOS start up configuration problem. The mouse
setting was on [auto-detect]. Having tried everything...the entire
checklist...to get it to work, I decided to use the Hewelett Packard restore
feature at bootup before Windows booted. There's a selection screen, and
the mouse pointer was frozen even there. Since Windows hadn't booted, it
seemed the OS wasn't the problem, so I took it to a certified (by Hewlett
Packard) service center (a major outlet). They did a complete diagnosis on
it, including the motherboard, and found no problem with the computer. The
one hitch-in-the-get-along with that was, they used a PS mouse, so their
mouse worked. (I told them it was a USB problem.) However, they checked
all seven of the USB ports and they were all functioning properly.

When I got the machine home and discovered they hadn't corrected the
problem, I decided to reformat the drive and install my copy of Windows
XP-SP2 Home. It installed with no problem, but the pointer was frozen in
the middle of the screen. Again, the buttons worked. So, I reformatted
once more and reinstalled my copy of Vista. STILL the pointer did not move.

Now, I have to mention here: I have two other USB mouses (mice?), one a
Microsoft, and the other a Logictech. I tested each attempt at rectifying
this with each of the three mouses. I tested each attempt using various USB
ports on the machine. The pointer was frozen in all instances. I'm
concerned about this for many reasons, the least of which is not the fact I
can't use my top-of-the-line gaming mouse, and I was hoping to obtain the
Razer "Tarantula" gaming keyboard, as well. Now, I'm not sure if it will
work if I did buy it.

Further, I've looked into this extensively on-line at various tech websites
and found there to be a surprising amount of similar complaints, but along
with these a surprisingly small amount of knowledgeable responses. The only
significant suggestion I found was a clean reinstallation of Vista, which I
did to no avail. I checked the Microsoft Windows website and found almost
nothing on this subject, as well.

So, I'm here begging. Does anyone with real technical expertise have any
idea what's going on with this? If so, does anyone have a clue as to what I
can do to get my USB mouse to work with this machine? Bear in mind this
machine was thoroughly examined and found to not have any flaws, so it's
highly unlikely to be a hardware, motherboard or BIOS problem. I'm not
going to pretend I know enough about tech matters to speak knowledgeably
about this particular matter and am in need of someone who knows.

I have a full report of every possible detail with regard to my machine at
http://www.cambio.net/report.html
I'm running a Hewlett Packard Pavillion a6000n, AMD Athlon "Windsor" 64 X 2
Dual Core Processor 4200+ (2000 MHz) with 3GB RAM.
The mainboard is an ASUSTek Computer Inc. MCP61P-NARRA-00 (02-02-2007) The
BIOS is Phoenix Tech., Ltd. 5.01 (512 KB)

I'd appreciate any help you can offer

Stephen
 

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