Urgent - Windows Explorer unable to launch

[Guest]

my Windows Explorer doesn't work suddenlly, and I didn't see I did anything wrong.
all windows explorer, internet explorer,my computer, control panel ..etc all don't work.

no error message, just screen refresh and come back and nothing happens again.

but, I can run my explorer and IE in the safe mode.
my windows is XP Pro.
your comments are greatly appreciated. thanks

David

 

[NINA]

Hi David,
I had same problem. But I did not realize what was wrong.
1.I did this:
Run safe mode
Switch off RestoreOS(SystemRecovery)
Uninstall suspicious and unnecessary applications from ARP.
Run ad-aware(e.g. lavasoft)to clean registry
Run antivirus e.g. Scandisk
Restart
Always have switch on Firewall in the Windows (in the
network properties) before you connect to net!
Install Firewall e.g. Kerio
Startup monitoring antivirus.
2. You can do this as well
Restore from past point system from the System recovery in
the XP Start/programs/accessories/system
tools/SystemRecovery(Im not sure the last item but like
this)
3. Or you can reinstall XP.
Hope it helps.
Bye NINA

-----Original Message-----
my Windows Explorer doesn't work suddenlly, and I didn't see I did anything wrong.
all windows explorer, internet explorer,my computer,

control panel ..etc all don't work.

 

[Hilary Karp]

First check your system for spyware/malware and viruses.

Run these programs to check for spyware/malware. After installing
update them, then boot into safe mode and run them. You should run
update and run them weekly.

Cwshredder
http://209.133.47.200/~merijn/files/CWShredder.exe

Ad-aware
http://www.lavasoftusa.com

Spybot Search and Destroy
http://www.safer-networking.org

Bazooka Adware and Spyware Scanner
http://download.com.com/3000-2144-10247783.html

After your system is clean use these programs to help keep it clean:

Spywareblaster
www.javacoolsoftware.com/sbdownload.html

Spywareguard
http://www.javacoolsoftware.com/sgdownload.html

IE-SPYAD
http://www.staff.uiuc.edu/~ehowes/resource.htm

For viruses:

Online and Downloadable Virus Scanning:

Bit Defender Online Virus Scan:
http://www.bitdefender.com/scan/license.php

Symantec Online Virus and Security Scan:
http://security.symantec.com/ssc/home.asp

TrendMicro:
http://housecall.trendmicro.com/housecall/start_corp.asp

McAfee Stinger, Downloadable Virus Scanner:
http://us.mcafee.com/virusInfo/default.asp?id=stinger

McAfee Online Virus Scan:
http://www.mcafee.com/myapps/mfs/default.asp

Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

RAV AntiVirus - Scan Online
http://www.ravantivirus.com/scan/

Good sites with info on Viruses and Parasites
http://aumha.org/a/parasite.htm
http://mvps.org/winhelp2002/unwanted.htm
http://www.spywareinfo.com

PC Hell Spyware and Adware Removal Help
http://www.pchell.com/support/spyware.shtml

Make sure you have a firewall active at all times. If nothing else use
the one built into XP, but there are a variety of free third party ones
that do a better job from Sygate, Zone Alarm or Kerio.

Sygate Personal Firewall
http://smb.sygate.com/products/spf_standard.htm

Zone Alarm
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?lid=staticcomp_za

Kerio Personal Firewall
http://www.kerio.com/kpf_download.html

Lastly check your system for security vulnerabilities:

Websites which will check for vulnerabilities:

Browser Security Tests:
http://www.jasons-toolbox.com/BrowserSecurity/


Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

http://bcheck.scanit.be/bcheck/
https://testzone.secunia.com/browser_checker/
www.pcpitstop.com