Urgent help needed for Active X/ Information bar



Hi all, I need help urgently since I only have about two weeks left to get a
refund from McAfee......

System: Dell Dimension 4550, Intel Pentium 4, Windows XP (preloaded) and
upgraded to XP2, Internet Explorer Ver:
6.0.2900.2180.xpsp_sp2_gdr.050301-1519 (Update version XP2)

All current critical Windows updates loaded.

I have been using McAfee’s antivirus on my computer, but could not download
the upgrades automatically. I had to do it manually by going to the homepage
and downloading the DAT files and then replacing them in the McAfee.com/VSO
folder according to the instructions here:

Last week I bought an upgrade to my McAfee Internet Security suite online
(since my subscription was about to end). It was for a online installation
(there was no option to buy the program to be sent to my home via CD). Before
downloading the installation, I removed all my McAfee programs via
“Add/Removeâ€. I then rebooted my computer and tried to download the upgrade.
It was then that I ended up with a massive problem. I could not install the
program because it said that an Active X had to be installed. I know that the
IE information bar will show the need for this but I get no IE information
Here is a link to the screenshot:

I then followed their instructions to fix the situaton.:

“Overview of Internet Explorer 'Information Bar'
As part of Microsoft's release of XP Service Pack 2 (SP2), Internet Explorer
(IE) has been updated with an 'information bar', located just below the
address bar, which displays information about downloads, blocked pop-up
windows, and other activities.
What normal McAfee activities might display the information bar?
If Internet Explorer default settings are on, you'll see the Information Bar
when a Web site tries to:
ï‚· Install an ActiveX control
ï‚· Install an ActiveX controlOpen a pop-up window
How do I allow the blocked McAfee activity?
When a normal McAfee activity is blocked, the information bar will be
displayed. Simply click the information bar message to display available
options and select the allow option.

Repair your Microsoft Windows Script

Microsoft Windows Script download contains the scripting infrastructure for
the Windows platform.
Click here to visit Microsoft Windows Script download page and install the
latest version for your operating system.â€

I followed the above advice and downloaded the Windows Script here:

After doing so, I disconnected from the internet, did a disk cleanup,
cleaned the Temporary Internet files, and rebooted. I then tried to
redownload the program but once again I ended up in the same window. At that
point I contacted the help chat of Macafee. They suggested that I download
and manually install the Active X myself here:
http://tools.mcafeehelp.com/doc.php?siteid=1&docid=355593&support=ts . I did
that, cleaned up my Temp. Int. Folder, but still could not download the
program. At that point, the McAfee helpdesk suggested that I contact
Microsoft for assistance in “enabling†my IE information bar, since they
claimed that it was inactive. HOWEVER, I DO get the IE Information bar on
other websites. It comes up when a popup is blocked, or when an Active X
tries to download. BUT, it does not always show up on some sites, such as
Pandasoftware.com/Activescan. Here is the link to the screenshot:

I DO get the IE info bar, for example on this site. Here is a link to the

What I have done since:
1) I downloaded and installed the AVG free antivirus so that I have
something to protect my computer in the meantime
2) I upgraded AVG and ran a full scan. No virus found
3) I upgraded and ran Spybot and Ad Aware and ran scans, No malware found.
4) I have run the free online scans of McAfee and Norton (both which
required an Active X, both which activated my IE information bar) and both
said that I don’t have an antivirus program running! Windows Security Center
says my AVG is running!
5) I ran the EICAR antivirus test and AVG only found one of 3! The zipped
test files were not automatically detected. I had to scan both manually
before AVG found them.
6) I also have the free version of the A2 scanner. When I manually checked
the two zipped files from EICAR, the A2 scanner did not identify them as
7) I ran the “chkdsk/ f /r “ test and the ‘sfc /scannow’ test but both found
nothing wrong.
8) I ran the registry cleaner of “Tweak Now†and removed any links to McAfee

I checked in Control Panels->Internet Options-> General-> Temporary Internet
Files-> Settings-> View Objects and these are still inside (McAfee stuff):
1) DwnldGroupMgrClass
2)McAfee.com Operating System Class
3) McFree ScanClass
4)McObject Factory Class
5) McUpdate Portal Factory Class

After doing all that, I still can’t download my upgrade because of the
missing Active X and the failure of IE Information bar to show up.

A friend suggested that I check if the Active X is loading by going in and
trying to see if I can find "<object" in the source (by logging in and trying
to download, then View -> Souce -> find -> "<object" ) the result was
"<object not found"......

Here the link to the screenshot of Items in the "objects" of my IE:

What can I do?? McAfee says that there is something wrong with my IE
information bar (and it seems as if it does not work in some sites such as
the download page of McAfee or Panda). Is there SOMETHING wrong with my IE
information bar that it is not recognizing McAfee’s active X? I think they
have given up helping me :-(

Please someone?....


I can't help with fixing IE, but maybe you could download and install
Firefox and use it to get the McAfee program.


Try uninstalling Update for Windows XP (KB912945) through Add/Remove
Programs, reboot and test.



Thanks Anna and oops! for your suggestions.

Anna: I tried that route using Firefox, but McAfee won't let me download
using Firefox!

oops! I don't see that Update in my add/remove list.



Thanks for replying PA Bear.

I ran the http://www.dougknox.com/xp/utils/kb896688_fix.zip utility but it
said all four values were correct.

As for the suggestions of marking the Active X as safe.... :-( I'm not that
skilled/knowledgeble enough. For example, how do I find out what the CLSID
of the various Active X's that are in my Objects? How do I know which one to
mark as safe?

Thanks for your assistance.


PA Bear, I ran the WGA Diagnostic tool and here are the results for the IE:

Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


Hi PA Bear,

I have rebooted (restarted the computer) and no luck so far.

Windows Defender is not installed. Beta 1 is though.

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