Active X information bar does not appear. Followed MSFT suggestion

[Guest]

I am trying to download the new improved windows and office updater and the
active x information bar will not appear. I have followed the prompted
solutions (clear temp files, update trusted sites etc.) but none have solved
it.

Any suggestions?

 

[Jan Il]

Hi Mike

You don't mention the version of Windows you are using, which really is a
must when asking for help in the newsgroups, nor the sugeston that you got
from an MSFT, but, try the following and see if it helps:

Whatever AV you use, disable it, as a test, then try the update again.

Clear your Termporary Internet files.

Be sure that you have not turn off the Information Bar.

Go to Tools>Internet Options>Security>click the Internet icon
Click Custom Level
Scroll down to the "Automatic prompting for ActiveX controls"
Click Prompt for ActiveX controls and plug-ins section of the list

also check the Registry settings:

Click Start>Run and type REGEDIT into the window
Navigate to:
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \
Internet Settings \ Zones \ 3

In the right-pane, double-click 2200 and set it's value to 0 (REG_DWORD)

In the right-pane, double-click 2201 and set it's value to 0 (REG_DWORD)

Value data for 2200

0 - Automatic prompting for file downloads is Enabled
3 - Automatic prompting for file downloads is Disabled

Value data for 2201

0 - Automatic prompting for ActiveX controls is Enabled
3 - Automatic prompting for ActiveX controls is Disable


also....

Make sure your firewall is not blocking the Update site, and check any popup
or ad blocker
programs. Now check in IE Tools>Manage add-ons (Win XP SP2 only) making
sure that
WuWebControlClass is enabled.

If the above appears to be in order, try re-registering these files, by
clicking
Start, Run and typing:-

REGSVR32 C:\WINDOWS\system32\wuapi.dll
REGSVR32 C:\WINDOWS\system32\wuaueng.dll
REGSVR32 C:\WINDOWS\system32\atl.dll
REGSVR32 C:\WINDOWS\system32\wucltui.dll
REGSVR32 C:\WINDOWS\system32\wups.dll

You should receive a successful message after each one.

If you need to remove the Windows Update ActiveX controls and re-install
http://support.microsoft.com/?kbid=319585


Hope this helps.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Jan Il]

Hi Mike

In addition to my previous suggestions:

Courtesy of Ottmar Freudenberger:

If this happened after installing KB896688 (MS05-052), the latest
Cumulative Update for IE, try the following:

Download the file OLEfix.zip available here (it is a registry file
that originates from MS Support, and it has fixed the ActiveX problem
for several people, getting this problem after installing KB896688):

http://patch-info.de/IE/Downloads/OLEfix.zip

Extract it and double click the contained OLEfix.reg file. Click Yes
on the dialog box that asks you if you are sure to add the information
in OLEfix.reg to the registry.

See also the new released KB article http://support.microsoft.com/kb/909889
which is referred to *now* in the revised Security Bulletin 05-052.


Hope this helps.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Guest]

I don't have the add on WuWebControlClass

the registry was ok. I had already downloaded the registry changes in
Otto's post.
I have cleared all the temporary files and have now turn off my Microsoft
firewall (ironic that MSFT did not tell me to do this.) and my Panda antivirus

still not working.


--
mike

Hi Mike

In addition to my previous suggestions:

Courtesy of Ottmar Freudenberger:

If this happened after installing KB896688 (MS05-052), the latest
Cumulative Update for IE, try the following:

Download the file OLEfix.zip available here (it is a registry file
that originates from MS Support, and it has fixed the ActiveX problem
for several people, getting this problem after installing KB896688):

http://patch-info.de/IE/Downloads/OLEfix.zip

Extract it and double click the contained OLEfix.reg file. Click Yes
on the dialog box that asks you if you are sure to add the information
in OLEfix.reg to the registry.

See also the new released KB article http://support.microsoft.com/kb/909889
which is referred to *now* in the revised Security Bulletin 05-052.


Hope this helps.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

I am trying to download the new improved windows and office updater and the
active x information bar will not appear. I have followed the prompted
solutions (clear temp files, update trusted sites etc.) but none have
solved
it.

Any suggestions?

 

[Jan Il]

Hi Mike

It is only on the Windows Upate that the Information Bar is not observed?
Are you getting any error messages when you try to download and the bar does
not appear?

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

I don't have the add on WuWebControlClass

the registry was ok. I had already downloaded the registry changes in
Otto's post.
I have cleared all the temporary files and have now turn off my Microsoft
firewall (ironic that MSFT did not tell me to do this.) and my Panda
antivirus

still not working.


--
mike

Hi Mike

In addition to my previous suggestions:

Courtesy of Ottmar Freudenberger:

If this happened after installing KB896688 (MS05-052), the latest
Cumulative Update for IE, try the following:

Download the file OLEfix.zip available here (it is a registry file
that originates from MS Support, and it has fixed the ActiveX problem
for several people, getting this problem after installing KB896688):

http://patch-info.de/IE/Downloads/OLEfix.zip

Extract it and double click the contained OLEfix.reg file. Click Yes
on the dialog box that asks you if you are sure to add the information
in OLEfix.reg to the registry.

See also the new released KB article
http://support.microsoft.com/kb/909889
which is referred to *now* in the revised Security Bulletin 05-052.


Hope this helps.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

I am trying to download the new improved windows and office updater and
the
active x information bar will not appear. I have followed the prompted
solutions (clear temp files, update trusted sites etc.) but none have
solved
it.

Any suggestions?

 

[Guest]

I am not getting the bar at the office update or the windows update. There
is no message simply instruction on what to do if the bar does not appear and
what to do if it does so it it not triggering an error on the update server.

One time I had an error report return a message that I should do a virus
scan and referred me to the windows scan site and I couldn't get the windows
software to work because of an active x problem then.

I downloaded panda and have 3 spyware programs including the MSFT version
and did a system scan in safe mode and found the spyware that was causing
that problem. I don't think that has anything to do with the active x
problem. I tell that to give you an example of another active x problem at
the msft website.
--
mike

Hi Mike

It is only on the Windows Upate that the Information Bar is not observed?
Are you getting any error messages when you try to download and the bar does
not appear?

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

I don't have the add on WuWebControlClass

the registry was ok. I had already downloaded the registry changes in
Otto's post.
I have cleared all the temporary files and have now turn off my Microsoft
firewall (ironic that MSFT did not tell me to do this.) and my Panda
antivirus

still not working.


--
mike

Hi Mike

In addition to my previous suggestions:

Courtesy of Ottmar Freudenberger:

If this happened after installing KB896688 (MS05-052), the latest
Cumulative Update for IE, try the following:

Download the file OLEfix.zip available here (it is a registry file
that originates from MS Support, and it has fixed the ActiveX problem
for several people, getting this problem after installing KB896688):

http://patch-info.de/IE/Downloads/OLEfix.zip

Extract it and double click the contained OLEfix.reg file. Click Yes
on the dialog box that asks you if you are sure to add the information
in OLEfix.reg to the registry.

See also the new released KB article
http://support.microsoft.com/kb/909889
which is referred to *now* in the revised Security Bulletin 05-052.


Hope this helps.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

I am trying to download the new improved windows and office updater and
the
active x information bar will not appear. I have followed the prompted
solutions (clear temp files, update trusted sites etc.) but none have
solved
it.

Any suggestions?

 

[Guest]

I also downloaded and install ie7 beta in hopes of fixing this and it did not.

All this need for the new update software started when I got an error
message closing excel and the error message to me was to go get an office
update. I have been trying for two days to determine what that update is and
to get it.

If not for Access and some things I did in frontpage I would buy a mac
today. This is too much work just to get out spreadsheets.
--
mike

Hi Mike

It is only on the Windows Upate that the Information Bar is not observed?
Are you getting any error messages when you try to download and the bar does
not appear?

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

I don't have the add on WuWebControlClass

the registry was ok. I had already downloaded the registry changes in
Otto's post.
I have cleared all the temporary files and have now turn off my Microsoft
firewall (ironic that MSFT did not tell me to do this.) and my Panda
antivirus

still not working.


--
mike

Hi Mike

In addition to my previous suggestions:

Courtesy of Ottmar Freudenberger:

If this happened after installing KB896688 (MS05-052), the latest
Cumulative Update for IE, try the following:

Download the file OLEfix.zip available here (it is a registry file
that originates from MS Support, and it has fixed the ActiveX problem
for several people, getting this problem after installing KB896688):

http://patch-info.de/IE/Downloads/OLEfix.zip

Extract it and double click the contained OLEfix.reg file. Click Yes
on the dialog box that asks you if you are sure to add the information
in OLEfix.reg to the registry.

See also the new released KB article
http://support.microsoft.com/kb/909889
which is referred to *now* in the revised Security Bulletin 05-052.


Hope this helps.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other
readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

I am trying to download the new improved windows and office updater and
the
active x information bar will not appear. I have followed the prompted
solutions (clear temp files, update trusted sites etc.) but none have
solved
it.

Any suggestions?

 

[PA Bear]

Running a Norton application?

 

[Guest]

I got rid of it I think. I can't find any sign of it. Tell me where else to
look.

 

[PA Bear]

What Norton app & version was it (e.g., NAV 2004, NSW 2005, NIS 2006)? All
Norton apps are notorious for "dirty" uninstalls and this /may/ we the cause
of your problem.

See http://basconotw.mvps.org/SymRem.htm and then
http://castlecops.com/posts106642-90.html.

 

[Guest]

Ok , google desktop search found some Norton files under a user
"administrator" that I had never set up. I guess that is a default user. I
wonder why those files were not under C drive in windows explorer?

Anyway, deleted them and everything is now working.

Thanks for the help.

Now I got to find out in the office group how to correct an "Internal error
2349" that I get whe I try to install the update to office that I now know I
need.

 

[Jan Il]

Hi Mike

Ok , google desktop search found some Norton files under a user
"administrator" that I had never set up. I guess that is a default user.
I
wonder why those files were not under C drive in windows explorer?

Anyway, deleted them and everything is now working.

Thanks for the help.

Now I got to find out in the office group how to correct an "Internal
error
2349" that I get whe I try to install the update to office that I now know
I
need.

I'm glad to hear you were able to resolve your problem. Good job!

Thank you very much for posting back and letting us know what worked for
you, and for the benefit of other readers who might have a similar problem.

Good luck with your Excel update!

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

 

[PA Bear]

Um, er..., YW. (Did you check out http://basconotw.mvps.org/SymRem.htm and
run the recommended Removal Tools?)