Update won't install

[Tom Brown]

Every day I keep getting the same update and it appears to be stuck in some
mode of not knowing the update is installed. The message I get tells me
that it's for a Critical Update for Windows Media Player Script Commands
(KB828026).

Any clues?

Tom

 

[Doug Knox MS-MVP]

Remove this update from Add/Remove Programs, then reinstall it.

 

[Tom Brown]

Doug,

I deleted the update and then tried to manually update. Twice, then a
reboot, then again. This is
what I got in return.

====================================================================
No Updates Were Installed


The following items failed to install. To try installing them again, click
Review and install updates, and then click Install Now again.

Critical Update for Windows Media Player Script Commands (KB828026)
====================================================================

Also, looking at the Update History, it gets even more confusing.



============================================================================
===============
Failed Monday, March 08, 2004 Critical Update for Windows Media
Player Script Commands (KB828026) Web site
Failed Monday, March 08, 2004 Critical Update for Windows Media
Player Script Commands (KB828026) Web site
Failed Monday, March 08, 2004 Critical Update for Windows Media
Player Script Commands (KB828026) Web site
Successful Monday, March 08, 2004 Critical Update for Windows
Media Player Script Commands (KB828026) Automatic update
Successful Saturday, March 06, 2004 Critical Update for Windows
Media Player Script Commands (KB828026) Automatic update
Failed Friday, March 05, 2004 Critical Update for Windows Media
Player Script Commands (KB828026) Automatic update
Successful Sunday, February 29, 2004 Critical Update for Windows
Media Player Script Commands (KB828026) Automatic update
Successful Thursday, February 26, 2004 Critical Update for
Windows Media Player Script Commands (KB828026) Automatic update
Successful Wednesday, February 25, 2004 Critical Update for
Windows Media Player Script Commands (KB828026) Automatic update
Successful Wednesday, February 25, 2004 Critical Update for
Windows Media Player Script Commands (KB828026) Automatic update
Successful Tuesday, February 24, 2004 Critical Update for
Windows Media Player Script Commands (KB828026) Automatic update
Successful Friday, February 20, 2004 Critical Update for Windows
Media Player Script Commands (KB828026) Automatic update
Successful Thursday, February 19, 2004 Critical Update for
Windows Media Player Script Commands (KB828026) Automatic update
Successful Wednesday, February 18, 2004 Critical Update for
Windows Media Player Script Commands (KB828026) Automatic update


============================================================================
=====================

Any more suggestions?

Tom

P.S. I just read about Koldbear and am saddened by it. He helped many many
people.



Remove this update from Add/Remove Programs, then reinstall it.

--
In memory of Robert McGregor (aka Koldbear)
http://www.btinternet.com/~winnoel/winhelp.htm
--------------------------------
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com

 

[Doug Knox MS-MVP]

Tom,

Remove the update again, and download the patch manually from:

http://www.microsoft.com/downloads/...5E-0C55-452E-A0FA-3AA165E667C1&displaylang=en

http://tinyurl.com/qz5n (shorter version in case the one above wraps)

 

[Tom Brown]

Doug,

I downloaded the file and when I tried to extract the files, it seemed to
extract a bunch of files and then I got an error message "EXTRACTION FAILED"
and a message saying "Access Denied." By the way, the Update was not in my
Add/Remove items.

We must be zeroing in on the problem so keep trying with me.

Thanks,

Tom



Tom,

Remove the update again, and download the patch manually from:

http://www.microsoft.com/downloads/...5E-0C55-452E-A0FA-3AA165E667C1&displaylang=en

http://tinyurl.com/qz5n (shorter version in case the one above wraps)

--
In memory of Robert McGregor (aka Koldbear)
http://www.btinternet.com/~winnoel/winhelp.htm
--------------------------------
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com

 

[Tom Brown]

SUCCESS! I finally booted up in Safe mode, logged in as administrator, and
everything went fine. Go figger.

What a pain in the ass though. How are non-techies and people like my
Grandparents supposed to use a computer when it's this difficult?

Tom